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Long distance in local area

We just got my son a cell phone number and when we called my parents (who live 5 mins away) said it rang long distance then they called his phone and they had to call long distance. Why is this? Are they getting charged if they call him?     ***Edite...

Smith1982 by I've been around
  • 688 Views
  • 2 replies
  • 0 likes

Data is Slow

Is anyone else having slow data issues in Chilliwack and Abbotsford? It’s happening on all three of my lines   **Labels Added**

A-Aron72 by I've been around
  • 611 Views
  • 1 replies
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Horrible cell coverage now

We have been Rogers customers for years, we live in a semi-rural area and we were so happy to have such excellent coverage with Rogers until a few months ago. Now we never receive phone calls because they don’t get through., when we make phone calls,...

Kmo1 by I've been around
  • 1628 Views
  • 2 replies
  • 1 likes

5G Keeps Dropping

5G keeps dropping, even though Rogers coverage maps says I'm in a 5G+ area, My cell keeps dropping down to LTG or LTG+. My cell is a 5G like most are that have been purchased in last while.Anywh else the 5G pr 5G+ keeps connected expect for the odd t...

Patrickusa by I've been here awhile
  • 1917 Views
  • 3 replies
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Hoping for Better Cell Service in Goderich Ontario

The Blue Water Highway has a lot of dead spots for cellular signal. Not even Extended Coverage is available in some spots. Can Rogers please look to improve cellular reception along Highway 21 in Ontario please?

Japer by I plan to stick around
  • 689 Views
  • 1 replies
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Resolved! Network Feedback

I enjoy taking the surveys that Roger has presented to me also it is nice to have a good reliable network for once I am very pleased and happy with the service     ***Edited Labels***

Rogers towers from masset to queen charlotte

Anyone know what's the progress on Rogers building towers in haida gwaii? In 2021 They started building towers from masset to queen Charlotte."Rogers to build five new cell towers to provide more than 100 kms of new service coverage along Highway 16 ...

dun95 by I plan to stick around
  • 701 Views
  • 2 replies
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Roaming in Italy

Hello. I've been in Italy for 2 weeks and want to turn roaming on so I can check in in my flight.Questions... I have read all the info and don't understand 2 thingsET. This seems to refer to a time frame but is it 24 hours in Italy time...or 24 hours...

Suelorrie by I've been around
  • 1300 Views
  • 1 replies
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Resolved! No Network in India while roaming

I am not getting any network/signal on my rogers sim card while I am roaming in India(Jharkhand). Even tried network resetting, phone reboot, using another handset. None worked. Customer chat support says all is fine from their side and they can't do...

mnash by I've been here awhile
  • 13919 Views
  • 25 replies
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No network in Roaming in India

I have been trying to use roaming service in India but there is no service. I received Rogers message "Welcome aboard...and 15$/day will be charged" but there is no network service at all. I need to get some OTPs for an important transaction but Roge...

nomady1 by I've been around
  • 677 Views
  • 1 replies
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Roaming charges not explained on detailed bill

Anyone else frustrated by the lack of transparency regarding roaming charges? At the very least Rogers should be able to list the dates roaming occurred and what usage triggered the charge (cellular data, answering or making a cellular call, sending ...

Nml09 by I've been here awhile
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Network Coverage

Hey, My friend is planning to buy a Oneplus 12r from India. Listed below is the network coverage mentioned on the box   LTE GSM: 850/900/1800/1900 (No CDMA) WCDMA: Bands 1/2/4/5/6/8/19 LTE-FDD: Bands 1/2/3/4/5/7/8/12/17/18/19/20/26/28/32/66 LTE-TDD:B...

ayriaditya by I've been around
  • 1068 Views
  • 1 replies
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Resolved! eSIM Network Upgrades?

What's the status of this?    Unlike in the USA and many other parts of the world,  we can easily convert our physical SIM to eSIM via iPhone, but there is an error message from Apple that pops-up saying converting to eSIM isn't supported by Rogers. ...

Hmm by I'm a reliable contributor
  • 1069 Views
  • 1 replies
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No/Low reception at Metrotown

Hi,When I’m at Metrotown (Burnaby), the reception/data connection is very slow - almost to none. I can have full bar showing on my iPhone but apps/messages don’t go through. Once I step out of Metrotown, everything works fine. But when I’m inside Met...

Eric1021 by I've been here awhile
  • 4209 Views
  • 15 replies
  • 2 likes

Call coming In Delays

I have a friend of mine ask why he is receiving incoming call notifications 15+ minutes later than the call was initiated by the caller. It is not tied to any specific call initiator.

RFS1 by I've been around
  • 1255 Views
  • 3 replies
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Resolved! Canada+US Plans

Does the Infinite Canada/USA plan cover Hawaii or just the continental US??       ***Edited Labels***

KelonaK by I've been here awhile
  • 3805 Views
  • 3 replies
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Rogers in Yukon

Anyone having any idea why Rogers not expanding coverage to yukon?atleast in whitehorse?       ***Added Labels***

dun95 by I plan to stick around
  • 1208 Views
  • 1 replies
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Slow connection

Why is my data so slow when I enter my home? When I'm outside it's much faster.     ***Added Labels***

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Tmothy12 by I'm a reliable contributor
  • 887 Views
  • 2 replies
  • 0 likes