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No Network in India while roaming

mnash
I've Been Here Awhile

I am not getting any network/signal on my rogers sim card while I am roaming in India(Jharkhand).

Even tried network resetting, phone reboot, using another handset. None worked.

Customer chat support says all is fine from their side and they can't do anything.

How is this acceptable????

 

If no one fixes this, once I am back in Canada, I would be forced(by rogers itself) to stop all my rogers services!!!

 

*** Edited Labels ***

 

 

10 REPLIES 10

Re: No Network in India while roaming

RogersMoin
Moderator
Moderator

Hello, @mnash.

 

Thank you for posting your concern in the Community; undoubtedly having a reliable network connection while travelling abroad is quite important.

 

I appreciate you resetting network settings and trying other troubleshooting so far. Have you checked the carrier to which the phone is defaulting to? If it’s roaming on Airtel, then please manually switch to another operator within the device’s network settings.

 

Please provide us with your device details if you need assistance in manually switching to a different operator.

 

Cheers,
RogersMoin

Re: No Network in India while roaming

Useless Rogers support and service. I have the same problem….tech support and roaming support left me high and dry. Worked for a day and since then not able to connect to any of the available networks. My wife’s Telus is working and getting good data speed….switching as soon as I am back in Canada.

Re: No Network in India while roaming

i have same issue, what should i di?

Re: No Network in India while roaming

Good evening @Sanjeevkumar,

 

Welcome to the Community!

 

You've come to the right place! We'd be happy to help you with the network issues. Can you please confirm what happens when you turn on your phone? Does it connect to a network and then not work or does it get stuck on searching for a network? If it is connecting to a specific network, please review RogersMoin's post here

 

Additionally it would help if you can reset the network settings and reboot your device. 

 

Please keep us posted!

 

 

 

RogersZia

Re: No Network in India while roaming

mnash
I've Been Here Awhile

Unfortunately nothing. Rogers has no solution to it.. I was in India for 8 months with NO Network

Re: No Network in India while roaming

AB139
I've Been Around
I have the same problem since I arrived in India a week ago. It shows “No Network” and I tried connecting manually to all the available networks but it’s not connecting. I’ve tried resetting the settings and everything else. I need to be able to use my Rogers number during my stay here. Please advise.

Re: No Network in India while roaming

Greetings @AB139!

 

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommuniutyHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

Re: No Network in India while roaming

mnash
I've Been Here Awhile
Unfortunately looks like nothing can be done. I had troubleshooted with them over a week and nothing was fixed. They even mentioned that all is working fine from their side and they can do nothing. Very bad experience.

Re: No Network in India while roaming

I am not able to use rogers's ROAM LIKE HOME service in India. I restatred my device, even I reset network setting and tried to join manual network carriers although I am not getting network.  it's very important to use my rogers number in India. I am paying $15/day and I know that it's useless but I don't have any options.  

 

Please do some needful.

 

Thanks & Regards 

 

 

Re: No Network in India while roaming

Greetings @prakashtank77,

 

 

Thank you for your post and welcome to the Rogers Community Forums!

 

I can understand how inconvenient it is to be not able to use the Roam Like Home service. We'd be more than happy to help you and investigate this further.

 

Just to confirm, are you roaming on the Airtel network? If yes, I would recommend you to manually switch to another carrier within your phone's network settings.

 

Hope this helps!
 

 

RogersRahul

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