Rogers! Whats going on here!?? 6 hours and counting g with no service is outrageous! And with absolutely no explanation as to why this is happening. I am pregnant and 3 weeks away from my due date and if something happens! I cannot call my husband, who is also with Rogers, to even let him know! This is unacceptable!
I'm glad I still have a landline. I'm also shaking my head in disbelief that the outage has lasted this long, and that NOBODY has reported that their corner of the network is working yet. When that "software glitch" took most of Rogers' wireless network down a few years ago, Rogers promised that such a thing would never happen again. Given the lessons learned (or that should have been learned) from that incident, I'm doubly surprised that such a widespread outage did in fact happen yet again, and even more surprised that we are still waiting for service to be restored.
Right now, I would just love to know what actually happened today.
Looking forward to seeing what type of credit we're given for this failure of your service. To be crystal clear, if your infrastructure has a single point of failure this catastrophic, I think that speaks very clearly to a failure of management and planning. This is my only phone, which I run my business from and I can't even know how much you've cost me today with this outage.
My cellphone is my only phone.
I have had no way to contact emergency services all day.
And we pay the highest fee in the world....disgusting.
I am unable to send or receive text messages since noon today and can't speak with an agent because there are none available for the last 5 hours. The AI chat bot didn't tell me what was going on or how to fix it. I have no clue what to do. My bill is paid. I have mobile data to send Facebook messages and play music but texts specifically will not send/recieve. Can someone please help!?
We appreciate your continued patience. We’ve identified the root cause of today’s intermittent wireless outage and are continuing to work hard to restore full service for our customers.
Please see the latest here: https://about.rogers.com/news-ideas/a-message-from-jorge-fernandes-chief-technology-officer-at-roger...
And as always; feel free to visit Rogers Service Interruptions