Network & Coverage
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5G Standalone

Hey, there. Hope you are doing safe and well.   When are you adding more devices to the 5G Standalone Network, like iPhones.     ***Added Labels***

Rahul2001 by I'm here a lot
  • 1016 Views
  • 10 replies
  • 0 likes

Horrible cell coverage now

We have been Rogers customers for years, we live in a semi-rural area and we were so happy to have such excellent coverage with Rogers until a few months ago. Now we never receive phone calls because they don’t get through., when we make phone calls,...

Kmo1 by I've been around
  • 202 Views
  • 1 replies
  • 0 likes

Resolved! Question about Rogers wireless band coverage

I'm about to purchase an unlocked Redmi phone with the following technical specifications: GSM / HSPA / CDMA2000 / LTE / 5G Frequency bands are: 2G: GSM 850 / 900 / 1800 / 1900 3G: HSDPA 800 / 850 / 900 / 2100 CDMA2000 1x 4G/LTE: 1, 3, 5, 8, 19, 34, ...

EnxiSu by I've been here awhile
  • 3793 Views
  • 6 replies
  • 0 likes

Convert a physical SIM to an eSIM on the same iPhone

Canada has been spared this time (again) with the launch of the iPhone 15 of only having an eSIM option which is now the norm in the USA. The iPhone 14 (US version) also has no physical SIM slot. iPhones can convert a physical SIM to an eSIM IF the c...

Hmm by I'm an enthusiast
  • 1347 Views
  • 2 replies
  • 0 likes

Resolved! No Network in India while roaming

I am not getting any network/signal on my rogers sim card while I am roaming in India(Jharkhand). Even tried network resetting, phone reboot, using another handset. None worked. Customer chat support says all is fine from their side and they can't do...

mnash by I've been here awhile
  • 7309 Views
  • 24 replies
  • 0 likes

Resolved! Rogers Wireless on Lakeshore West Go Line

Not sure if anybody else has this issue, but I am consistently getting stalled streaming / poor call quality on the Lakeshore West line between Toronto and Mississauga. Restarting the devices does not help and using an iPhone 14 Pro Max. My co-worker...

Local calls are being treated as Long Distance

When people call me they have to dial 1 plus my 10 digit phone number. My phone is a little a local phone (greater Vancouver area) and so are the landlines that are calling me. Example... My Rogers cell phone number is 604-123-4567 and to call me fro...

Horrible customer service!

Called for tech support and as always crazy wait time, well for the 3rd time(different issues each time) I’ve tried to use the call back feature and it doesn’t work!!! I get voicemail messages left but phone doesn’t ring!! I have full 5g+ bars and se...

MikeK1 by I've been around
  • 234 Views
  • 1 replies
  • 0 likes

New tower needed at CFB Esquimalt

Hello.  I work at CFB Esquimalt Dockyard in Victoria, BC.  Rogers coverage in the yard is pretty much nonexistent and a lot of people are switching to Telus because they installed a tower in the yard a couple years ago and their reception is fantasti...

Cell Towers CFB Esquimalt.JPG
theob88 by I've been here awhile
  • 871 Views
  • 7 replies
  • 0 likes

Interrupted Service

Network coverage in Brampton is atrocious. Every other day the internet drops … and the response from Rogers technical team is alarmingly slow       ***Edited Labels***

V3varun by I've been around
  • 235 Views
  • 1 replies
  • 0 likes

Resolved! Data Coverage Issues - Parry Sound, ON

We've accessed data on Rogers devices about 30 mins from Parry Sound for years.    It wasn't exactly "city strength", but worked fine, and was even sufficient for rare video chats for work.   On the July long weekend, data stopped working.    I reset...

robtoe by I'm a reliable contributor
  • 3125 Views
  • 19 replies
  • 1 likes

Cell calls dropped in Nobel

For the last month we have not be able to carry on any cell calls in Nobel. Say hello and caller answers then dead line. No problem with phones in Parry Sound.Several of our neighbours are talking about the same problem.     ***Edited Labels***

1399duckd by I've been here awhile
  • 416 Views
  • 4 replies
  • 0 likes

SIM activation delay

Hello,Just added a line to my account and ported a number over. The number came over but the sim does not appear to be activated yet as no service still. Is there a known issue going on? Anyone else with similar issues?   **Labels Added**

Knf by I'm here a lot
  • 1655 Views
  • 14 replies
  • 2 likes

Poor signal heron gate

Since the dericho 2022 signal has been poor at Cedarwood drive. I called Rogers multiple times and was even told that it was my old iPhone that caused the issue. I bought a newer one and I still have the same issue. Calls drop, people can’t hear me. ...

Cbross18 by I've been here awhile
  • 479 Views
  • 5 replies
  • 0 likes

No 5G on Apple iPhone 12 Pro Max in Toronto?

I just set up my new iPhone 12 Pro Max on Rogers and I am surprised not to see the 5G indicator on the screen. Still, only the old LTE is there. I switched Voice & Data under Settings -> Cellular to 5G On, but to no avail. Is 5G coverage in Toronto s...

MichaelYYZ by I plan to stick around
  • 4178 Views
  • 8 replies
  • 0 likes

Extended coverage

I just signed up for Rogers mobile yesterday because it seemed like a good deal and according to the coverage map I should access to the 5G network in my area. I have had the service for just over 24 hours and I've only been able to connect to the Ro...

Extended Coverage and Data Roaming Warning

One of my phones is on a talk & text only plan. The phone is on the 3G network (old samsung phone). I turned off Mobile Data because it allowed for better reception when making calls & since its T&T I don't need Mobile Data on. Since I did this thoug...

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