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Enabling 5G on Sony Xperia 5 IV

Hello, So i got the new xperia 5 IV, and was wondering why i was not getting 5G, when clears the phone supports it and the bands are compatible as well. Changed the SIM through a rogers store, and nothing. I am guessing this is because the IMEI is no...

charitha19 by I plan to stick around
  • 3526 Views
  • 24 replies
  • 2 likes

5G Standalone

Hey, there. Hope you are doing safe and well.   When are you adding more devices to the 5G Standalone Network, like iPhones.     ***Added Labels***

Rahul2001 by I'm here a lot
  • 1056 Views
  • 10 replies
  • 0 likes

Xperia VIII can't make mobile calls

I moved to Rogers from another provider for better coverage in my area.  I have an Xperia V iii which worked on Telus towers.  Moving to Rogers, I have no problem with LTE/4G/5G data but cannot make mobile calls.  Soon as I try to make a call I just ...

MrTek by I'm here a lot
  • 304 Views
  • 6 replies
  • 0 likes

Resolved! Question about Rogers wireless band coverage

I'm about to purchase an unlocked Redmi phone with the following technical specifications: GSM / HSPA / CDMA2000 / LTE / 5G Frequency bands are: 2G: GSM 850 / 900 / 1800 / 1900 3G: HSDPA 800 / 850 / 900 / 2100 CDMA2000 1x 4G/LTE: 1, 3, 5, 8, 19, 34, ...

EnxiSu by I've been here awhile
  • 3950 Views
  • 6 replies
  • 0 likes

Horrible customer service!

Called for tech support and as always crazy wait time, well for the 3rd time(different issues each time) I’ve tried to use the call back feature and it doesn’t work!!! I get voicemail messages left but phone doesn’t ring!! I have full 5g+ bars and se...

MikeK1 by I've been around
  • 243 Views
  • 1 replies
  • 0 likes

Nasty surprise with Rogers mobile

I switched from Bell to Rogers in July, everything, including mobile -- just before going on vacation.  I had always hooked up my phone to wifi -- several of the remote cottage destinations I regularly visit have a rather weak signal strength and the...

No 5G on Apple iPhone 12 Pro Max in Toronto?

I just set up my new iPhone 12 Pro Max on Rogers and I am surprised not to see the 5G indicator on the screen. Still, only the old LTE is there. I switched Voice & Data under Settings -> Cellular to 5G On, but to no avail. Is 5G coverage in Toronto s...

MichaelYYZ by I plan to stick around
  • 4198 Views
  • 8 replies
  • 0 likes

Will a global version phone work with the Rogers network?

I'm thinking of getting a global version phone. It has the following band support: 5G BAND NSA: n1, n3, n5, n7, n8, n28, n38, n40, n41, n77, n78, n79 SA: n1, n3, n7, n8, n28, n40, n41, n77, n78, n79.   Will it work on the Rogers 5G network?       ***...

AlbertYao by I've been here awhile
  • 462 Views
  • 3 replies
  • 0 likes

Unable to connect to a game in Singapore

Hi,My daughter has been playing a game for two years. 4-6 days ago, she started having trouble “connecting to the server.” This has turned out to be a isolated and persisting issue with Rogers for several other players now, under Rogers or Fido and s...

bjgeorge by I've been around
  • 355 Views
  • 2 replies
  • 0 likes

Poor service around Ardrossan, Alberta

I live 15 minutes east of Sherwood Park, AB and I have poor cell service. Maximum 2 bars on 5G. Keeps dropping calls on both my wife’s and myself phones. I am very frustrated, wondering if anyone had experienced this. Ready to move forward with anoth...

Phil4880 by I've been around
  • 338 Views
  • 1 replies
  • 0 likes

Resolved! Network Question

My wife and I picked up a new phone each about a month ago, Motorola Edge 2022, and she has her own cell plan and I have mine.When you go into settings/network and Internet/Internet on my phone it shows "Rogers LTE+" but on my wife's phone it shows "...

gordow by I plan to stick around
  • 410 Views
  • 2 replies
  • 0 likes

5G network with no internet

I switched to Rogers due to interesting packages for 4 lines with 5G network. Total of 120GB data for 4 devices. After inserting the new SIM, then we noticed how poor the data service is. The phone shows as 5G network but no internet service, no conn...

Cairo by I plan to stick around
  • 1340 Views
  • 6 replies
  • 0 likes

APN for Rogers 5G with Orbi LTE LBR20 Router

Hi, I'm trying to setup a NETGEAR Orbi LTE LBR20 router with a Rogers 5G cell sim. I am having difficulty setting up the device due to issues seting up the APN. I tried the default LTE apn ltemobile.apn but it is not allowing me to connect. Anyone us...

jhorlings by I've been around
  • 541 Views
  • 1 replies
  • 0 likes

No 5G Network

I have an iPhone 14 pro and have gone around multiple areas in winnipeg and have never seen a 5G connection. According to the map the whole city is suppose to be 5G.Thoughts   ***Edited Labels***

keg4321 by I've been here awhile
  • 1983 Views
  • 4 replies
  • 0 likes

Resolved! 5G Bands supported

Aside from where 5G in general is indicated on the network coverage map, of the 5G bands, sub-six, mid-range, and millimetre-wave, which are Rogers supporting and where?       ***Added Labels***

US roaming from Canada

I’m in the US for a bit and while on the phone with Rogers for a Wi-Fi calling issue I was trying to get resolved my phone got disconnected (Tech was doing something in the settings). All calls failed after that. I called back from a landline and the...

Boneca by I'm here a lot
  • 1046 Views
  • 4 replies
  • 0 likes