Contents of App Not Working

[Mpassakas]

The App worked when I first downloaded it and signed up for internet with Rogers. However it had randomly stopped working. Nothing in the app works. There is just an error that says I need to "Upgrade for this Experience" the link simply takes me to the Rogers website. Nothing happens. I call Rogers they opened a case, haven't heard anything for over a month.

**Labels Updated**

[RogersMoin]

Hello, @Mpassakas.

We're delighted you joined our Community. Thank you for your post!

The HomeConnect app erroring out can hinder managing the home network. I appreciate you connecting with tech support and opening up a case. We can check the ticket status and work toward a resolution.

Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin

[Mpassakas]

I don't think I ever received a case # which makes me think it was never logged by the agent I spoke to

[Mpassakas]

Any update on this?

[RogersZia]

@Mpassakas please send us a PM so we can check the ticket status for you. You can check out RogersMoin's post right above yours to learn more about how to send us a PM.

RogersZia