Xfinity Stream will not cast to new TV

[Tifool]

I purchased a brand new TV a couple of days ago, setup it up yesterday. It has Google Chromecast built-in, however Xfinity Stream will not recognize the TV. It is the only app across all of the mobile/laptop devices on the same WiFi network with this behaviour. YT, Spotify, Google TV and other casting apps will locate the new TV just fine, just nothing Rogers (Xfinity Stream app on mobile phone and website on laptop) will find it to cast.

Being a new TV, it self-ran full system updates on first link to WiFi, so that's ruled out. I've rebooted devices and the gateway to no avail, signed out of all sessions of Stream, still nothing. The Cast firmware is 3.72.435199.

I know my account can cast on the Xfinity Stream app, because I've cast to a Google TV w/Chromecast box on a different TV for several months, as recently as 5 days ago, same WiFi network.

Looking for any help/suggestions. Factory reset of the TV is least desired option, to avoid logging in user IDs across all streaming apps all over again. Since I can cast other apps, I feel the TV is not at issue here. I checked compatibility listings here and it appears I have the right Chromecast version to be found, but it's not.

Thanks in advance to any help you can provide.

[RogersCorey]

Good morning @Tifool!

I apologize for any inconvenience that you've encountered while attempting to cast our app to your new TV. 

In order for us to provide further assistance, we'll need to know more about the devices you're using, so I have a couple of questions. I hope that's okay!

What brand and model TV is this? What kind of phone are you using and what OS version are you running? Are you using our modem directly or do you have your own router bridged to the modem? 

Regards,

RogersCorey

[Tifool]

Hi @RogersCorey

I am trying to cast with a Pixel 8a on Android 15, a Samsung A35 also on Android 15 and a Fire HD 10 on OS 7.3.3

The TV is a TCL Q651G-CA and the modem is direct, no router.

Thanks

[wpshaw1]

Hi guys,

I’m also at my wits end troubleshooting a very similar - if not the same issue - with the Xfinity app not being able to stream to my new TV with built in Chromecast.

Same as Tifool:
- New TV (Sony) arrived last week and setup this weekend; latest updates applied once connected to wifi (same Cast version as above running on the TV)
- Casting with iPhone 12 running iOS 18, same wifi network; directly provided by Rogers router.
- YouTube, Netflix, Tubi, Crave etc all cast to the new TV no problem. Xfinity app can’t see it.
- Ran through the same troubleshooting steps as Tifool to no avail. Reinstalling the Xfinity app from scratch didn’t fix it either.
- Sony had a few more suggestions I tried (clearing data from casting system apps on the TV OS etc.). No joy either.

To make things even more confounding, I have a second Sony Google TV upstairs (one year older) also updated yesterday with the latest Android TV OS, with built in Chromecast and Xfinity works fine streaming from the iPhone on that one!!

I installed an external Chromecast Ultra (also older) to the new Sony TV via HDMI and Xfinity streams to it no problem as well!!

Just can’t get Xfinity streaming on the new TV with built in Chromecast…

Anyways, some additional input to ponder on this one

[RogersCorey · Accepted solution]

Good morning @wpshaw1!

It is very strange that one of your TVs won't cast the app even with the exact same Cast and Android TV version as the other that is working. That may point to some sort of hardware incompatibility.

Regardless, we have enough complaints of this nature to pursue an escalation. 

Please feel free to send a private message to @CommunityHelps so we can get a ticket escalated. We'd also like to connect with @Tifool too! For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey

[Bmcmillan1025]

I am also having this problem of not being able to cast the Rogers Stream app to my TCL 43Q51BG-CA TV with Google tv  Chromecast built in. All of my other apps are able to recognize the new tv and cast to it from my iPhone 16 but the Rogers Infinity stream app is not able to. When you hit the cast icon the new TV Does not show up. It is on the same network. With my Samsung tablet and iPhone 16 I am able to cast to other tv’s with google tv. 

[RogersMoin]

Hello, @Bmcmillan1025.

We're delighted to have you in our Community. Thank you for joining this thread. We appreciate you reaching out to us in PMs. We will work with you to investigate the casting concern on your new TV.

Cheers,
RogersMoin