Cant access Xfinity app or Online

[Paco44557]

I've tried all the suggestions I've found here and the Xfinity App(Android, Ontario) still loops on login, despite reinstalls and restarts. Also can't log into rogersxfinitystream.rogers.com on incognito mode on chrome, IE and Firefox and no luck. Downloaded duckduckgo and still gives me a cache error. I have no idea what to do next.

[57]

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@Paco44557 wrote:
...can't log into rogersxfinitystream.rogers.com on incognito mode on chrome, IE and Firefox and no luck. 

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If this didn't work, then there may be an issue with your account. I suggest you PM the mods on this forum - instructions follow.  Please realize that it's Christmas and responses may not be quick.

I assume you're using the same Rogers credentials as when you login to MyRogers and that you can login to MyRogers...

When logged into the forum, click on @CommunityHelps  .  On the page that comes up, you'll see a link near the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail that you have a PM, but it may have ended up in your spam folder...

[57]

I forgot to include my usual checklist in my previous post - see link below:  Items like extensions or VPNs. etc.

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/Tips-for-Rogers-Websites-amp-Apps/m-p/491...