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Forum Posts

Configure Modem for Best Possible Speeds

Hey guys! I recently got the new black gateway modem and it's actually pretty good. I have the gigabit plan and I get around 580 download and 31 upload through Wi-Fi. I'm sure if I connect it through an Ethernet I'll get more. Does anyone have any id...

Jawed by I plan to stick around
  • 2895 Views
  • 3 replies
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More Ethernet Ports needed

Newbie hardware question, so be gentle :).  One is going to my PS4 (yes, I know I can enable wifi on it) and one is going to my office where I have a desktop computer.  I'm in the process of adding some home automation and need to add a hub, which ne...

kimmal by I plan to stick around
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  • 4 replies
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Resolved! No internet service to work from home

Hi,   We moved into a new apartment last week (March 23rd), the technician came by on the 24th and dropped off a modem but said he can't come inside to link the fibre cable into my apt due to the virus, which I totally understand. (This is a brand ne...

David49 by I've been here awhile
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Coax Termination

In my home, I currently have just one location that’s a properly terminated coax outlet. If I wish to move my modem into a different room which doesn’t have the outlet terminated, will Rogers send a technician to help me with that?   ***Added Labels*...

Jawed by I plan to stick around
  • 1998 Views
  • 1 replies
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Guest wifi security on Hitron modems

Is there any way to set up WPA2 AES security on guest networks with any of the Hitron modems? We have that option for regular 2.4 and 5 wireless SSIDs but not an option on guest SSIDs. Or for that case on any modems that can be used with Gigabite int...

Paul16 by I plan to stick around
  • 6846 Views
  • 6 replies
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Two ignite wifi connections in one home

Hi everyone, I am moving in 2 a shared house next month but the presiding tenants already have a rogers wifi line..So is it possible to have 2 seperate fully functional wifi routers in one home?       ***Added Labels***

Rogers FTTH Benefits

I read on the Rogers site that they started rolling out FTTH in May 2019. I also read somewhere that there's going to be no noticable difference from the current cable internet since it's still running on a Docsis network, and the only difference is ...

m4te by I plan to stick around
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  • 2 replies
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Resolved! Slower speeds on a Windows PC, other devices are fine.

I would normally get between 220-250 download from speed tests on my PC, with the 500 plan. Got the 1G plan and my PC  speed never changed. Using the same Cat6 cable, same port on the modem I can get over 900Mbps on my wifs laptop. My Xbox tests in a...

laptopspeed.PNG pc speed test.PNG
Dugath by I plan to stick around
  • 14177 Views
  • 24 replies
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Help - How to find router MAC on xb6

Hello,So I have set my xb6 technicolor into bridge mode and I have hooked up my xr500 nighthawk as a router. The issue I am having is that I get way higher pings. I have read from the xr500 forums that a fix would be to get my old routers Mac which i...

catalano11 by I plan to stick around
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Resolved! Hitron CGNM-3552, DDNS, Port Forwarding

Hi there, I've just switched to Rogers and am using RDP to access my computer when travelling (it has always worked in the past). Connection is sporatic using the DDNS domain while no probs with IP. Details below... Any thoughts? Thanks, Chris I have...

cv2000 by I've been here awhile
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  • 17 replies
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Question about Signal Levels

I had a look at my signal levels and see the following:   Downstream Overview Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)1657000000256QAM2.3001736.3872561000000256QAM3.100235.7803567000000256QAM2.500335.59...

Alex4161 by I'm a senior contributor
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  • 17 replies
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Why is Rogers duplicating some of my sent mail?

I have a rogers.com email address and some (but not all) emails I send from this address are duplicated in the Sent email folder.  I can send them from Outlook on my computer and I get duplicates in Sent, or from my Blackberry phone and I get duplica...

Company VPN being Randomly blocked

Our company is using an IPsec VPN, and various staff members with rogers are randomly now unable to access the network now.  No network changes for any of them, various modems. We've taken their laptops/devices to other locations with rogers networki...

Wall-to-Wall WiFi - eero

Hi, i currently am subscribed to the ignite gigabit package and have 3 eero beacons and 1 eero pro, through the wall to wall wifi program. I was wondering if it was possible to receive an eero pro instead of an eero beacon as i require an ethernet co...

ariflakh by I've been here awhile
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  • 5 replies
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Problems connecting to bank site in China

I can not connect to Bank of China international:bocichina.comI can connect no problem with my mobile phone which is Koodo.Anyone else having similar problem?I find it also difficult to connect to https://mybank.icbc.com.cn, although occasionally it ...

wjw3723 by I've been here awhile
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  • 6 replies
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Connecting through VPN on a connected router not working

Hey everyone!   Rogers Modem: Hitron CODA-4582U TP-Link Router: Archer C9   Goal: Connect the above router to the Rogers modem/router so that I can have a separate WIFI network that goes through VPN, while the original Rogers modem/router goes throug...