Unable to Verify Send-only Email Addresses

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I Plan to Stick Around
Posts: 10

Unable to Verify Send-only Email Addresses

I spent over an hour on the phone with Rogers Support before the agent gave up and said he couldn't help. I'm hoping this forum can.

My issue is with SEND-ONLY EMAIL ADDRESSES. If you're not familiar with them, they allow you to create up to 9 email addresses as aliases to your main Rogers email address. For example, if your Rogers email is johndoe@rogers.com, you could create jd@rogers.com as an alias. Then, when creating an email, you could change the From address from johndoe@rogers.com to jd@rogers.com
Before the alias will work Yahoo/Rogers requires the email address to be verified. They follow the standard procedure of sending an email to the alias address. You have to open it and click on a link to verify it.

That's where my problem comes in. When I try add a send-only address, the system comes back saying "Confirmation email sent failed".

Here's a link to the Help Page for send-only addresses: https://ca.help.yahoo.com/kb/rogers/new-mail-for-desktop/add-delete-edit-send-only-address-rogers-ya....

Does anyone have any idea how I can resolve this issue?

 

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I Plan to Stick Around
Posts: 39

Re: Unable to Verify Send-only Email Addresses

Hi,

 

I don't know if I have the same issue but since this morning I can't send any emails from my Outlook Express client.

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I Plan to Stick Around
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Re: Unable to Verify Send-only Email Addresses

You would only be having the same issue if you are using aliases in the From box. If your OE is set up so that it uses your Rogers email account as its signin account, then it would be a different issue.

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Posts: 492

Re: Unable to Verify Send-only Email Addresses

Hello @gc8086,

 

Thanks for participating in the Rogers Community Forums! What a great question--I think it may be one that we've never gotten before! 🤔

 

I'm going to tag in some of our lovely Resident Experts in hopes that they can provide some help on this particular subject matter! 

 

@Gdkitty @Pauly @Datalink

 

Cheers!

RogersLaura

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Re: Unable to Verify Send-only Email Addresses

Got it. Thanks. Then it's not the same issue.

 

Good luck with yours.

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Re: Unable to Verify Send-only Email Addresses

Looks like Rogers made some changes. For the past couple of days when I go to use Outlook for Mac 2011 it gives me an "Error Code 150" if I try to send an e-mail, or if I start Outlook (and there's an e-mail in the outbox). I'm still able to receive e-mails on my computer. I've encountered the issue on all 4 of our e-mail accounts (I have 3 and my wife (different user on the computer, has one).

I can go to Webmail (Rogers/Yahoo) and everything works fine there. I can use mail on my iPad and it works fine there.  I also deleted and recreated an app PW on one of my accounts in case that was the problem.

 

I don't know whether this issue with Outlook was caused by the same changes at Rogers/Yahoo, or whether this post should be in the same thread, but it certainly appears that something has gone wrong.

 

I checked my settings with the following link and everything looks good, but there must have been some sort of SMTP change, or similar...

 

https://www.rogers.com/customer/support/article/email-setup



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Posts: 492

Re: Unable to Verify Send-only Email Addresses

Hello @japples ,

 

Thanks for your post! 🙂

 

Is your issue still happening as we speak? You mentioned being unable to send any emails, but can you receive them? Here are a few things you can look at to try and resolve the problem:

 

Check your outgoing mail server settings:

 

1. Navigate to Tools > Accounts... from the menu.
2. Highlight the desired account and click Properties.
3. Make sure the correct server name is entered under Outgoing mail (SMTP): on the Servers tab.
4. On the same tab, verify My server requires authentication is checked if needed (which is typically the case). Under Settings..., you can specify a username and password different from your incoming mail credentials.
5. On the Advanced tab, make sure This server requires a secure connection (SSL) is checked under Outgoing mail (SMTP): if your outgoing mail connection must be encrypted.
6. Check the port under Outgoing mail (SMTP):, too. Typical ports include 25 and 465.

 

Make Sure Your "Sent Items" Folder Isn't Too Large:

 

The folder can hold 2 GB at most. To check the size, go into your Outlook Express store folder and examine the Sent Items.dbx file size.

Move messages from the Sent Items folder in Outlook Express to another folder. Make separate folders for separate things, such as one for all mail sent out over the course of a year.

Make sure you compact folders manually after moving messages.

 

Rename a Corrupt "Outbox.dbx" File:

 

1. With Outlook Express closed, open your Outlook Express store folder in Windows Explorer and rename the Outbox.dbx file to Outlook.old.
2. Note that you can no longer access any messages in your "old" Outbox folder.
3. If the renaming has fixed your delivery problems, you can delete the Outbox.old file.

 

@57 , I just saw your post: Perhaps this applies to your issue as well?

 

Let us know if any of these workarounds help!

 

RogersLaura

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I Plan to Stick Around
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Re: Unable to Verify Send-only Email Addresses

Hi,

 

Thanks for writing this.

 

I don't want to hijack the original poster's thread, but it seems the 3 of us suddenly have trouble "sending" email though outlook express or some other mail client.

 

Do you know for sure that Rogers is making changes or is it a guess?

 

I know on my end I changed nothing on Outlook Express or my computer. I simply woke up and couldn't send emails anymore.

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Re: Unable to Verify Send-only Email Addresses

@RogersLaura :  Looks like you were typing while I added my own problem to this thread (post 6).  I checked all the SMTP settings and they look fine. Perhaps Yahoo/Rogers made some sort of change there.



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Re: Unable to Verify Send-only Email Addresses


@japples wrote:

Do you know for sure that Rogers is making changes or is it a guess?


An educated guess.