Email issue. Socket error 10060 connection timed out

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I've Been Here Awhile
Posts: 2

Email issue. Socket error 10060 connection timed out

 I have an ongoing problem with my email. I'm using OE Classic Pro edition, but it also happened when I used Outlook 2010.  It happens sporadically - the connection times out and I get the following error message:

 

[ERROR] - An error occurred. Account: "pop.broadband.rogers.com", Protocol: "POP3", Task: POP3 get all messages, Server: "pop.broadband.rogers.com", Port: 995, TLS: Yes (1.0), Error code: 0, Error message: "Socket Error # 10060 - Connection timed out.", Last server response: "" For more details look in "Log" tab - error messages are marked in red color.

 

I've deleted the account and reinstalled it,  and have checked all settings but the problem keeps coming back.  Any ideas?

thanks

 

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Moderator
Moderator
Posts: 1,069

Re: Email issue. Socket error 10060 connection timed out

Good afternoon @Swift1!

 

Welcome to our Community!

 

While I'm not familiar with this particular error, I will do my best to resolve this for you! I want your email to work reliably 🙂

 

Please have a look here: https://www.rogers.com/customer/support/article/email-setup and try setting up your account with IMAP settings instead of POP. Let us know if this resolves it for you.

 

Regards,

RogersCorey

I've Been Here Awhile
Posts: 2

Re: Email issue. Socket error 10060 connection timed out

I did try to set up with IMAP settings, but the error persisted. I don't know if this makes a difference or not, but the email program I am using does not have an SSL option, only TLS.  I have now changed the settings to pop.mail.yahoo.com to see if that helps.  I'll give it 24 hours to see if the error comes back.

thanks