Service Interruption in Markham, ON
Internet Outage in Berczy Village of Markham since 11Dec2023, Monday Monday: 11:30 Tuesday: 9:00 Wednesday: 9:15 ***Added Labels***
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Forum Posts
Ignite streaming boxes and splitters
Has anyone tried using HDMI splitters on Ignite TV boxes? I have two TVs in the same room that can benefit from this if it works. *** Edited Labels ***
Resolved! High WIFI Latency
The downstream latency on all my wifi connected devices is over 300ms, Ethernet connection to the modem is 8ms. Signal strength and distance aren’t the issue, I can sit beside the modem with my iPad and iPhone and the wifi latency is still over 300m...
New build townhome and cat5/6 rough ins
Hello,We are moving from an apartment and we are looking to migrate our services to a new build town home and they have rough ins for a few cat 5 and 6 and cables (assume it’s tv?).Is it possible for a technician to install the appropriate face plate...
We are done
Internet service sketchy at best reached out suggested a new modem. No change. Fast forward a few months we called again as now tv stalling as well. A tech was booked and said issue at pole not house and someone would be there same day (Friday) or ...
WIFI - down several weeks
WIFI - down several weeks increasing to NO ignite for 48 + hours {chrome 119.0.6045.161, Win 11 } Use laptops & watch TV via ignite. Around mid-day 12/9/23 ignite failed & shows the ignite screen w / the usual dots waiting for entertainment - I sup...
Correct credentials needed
I am unable to gain access to my @ rogers.com email address. I have had this account for over 20 years. In attempt to access my email on my phone I am being prompted to "enter credentials" and when I do it brings me to the Yahoo sign in page, I veri...
Wifi outages since Nov 20 in London Ont
For over 3 weeks now our wifi goes off and on all day. I out in a complaint and yesterday I received a message from Roger’s’s it was completely fixed and today it’s back doing the same. Is anyone else experiencing this? *** Edited Labels ***
Resolved! No Internet for 3 Days
I got my ignite internet services installed on Saturday (Dec 9) and now it’s Monday (Dec 11) and still there’s no internet connection at our house. It’s been 3 days of nightmare and horrific service from Roger’s. The technician disconnected our previ...
No Internet Service for Two Weeks
As it stands now, I don’t have internet at my new home after booking someone to come 2 weeks ago. The person who came couldn’t disconnect the fibre for bell to install rogers internet. Now we’re expected to wait another 1-2 weeks for the right techni...
Resolved! Temporary line issue
I have ignite internet installed yesterday and this turn out a huge headache. The orignal line is not working (was working last year) and the tech ran a temorary line from the greenbox infront of my neighbour's house, up to trees, cross his driveway ...
Resolved! Email Question
When composing an email, a person's email address has stopped filling in in the to: line. How do I get it to restart this? ***Edited Labels***
Can't Access Email
I've tried signing into my rogers yahoo email and cannot get access, via mobile and desktop. I run into the "Sorry, the username or password you entered don't match our records. Please try again." When I go to reset my password, it doesn't even rec...
Recent Ignite XB6 modem update activates internal WiFi Radios. Any way to stop this?
Hi There, I have been using my XB6 in BRIDGE mode for over 2 1/2 years. I have my own router and eight of my own WiFi access points to cover my house and yard. Up until the last few months, the internal 2.6 and 5 GHz radios of the Ignite modem w...
Rogers DNS Hijacking
I recently switched over to Rogers from Bell, and I am so far very frustrated by what Rogers is doing with this service. First up, I found out that I can't disable the DHCP server on the Rogers modem, which.... really? Why do that? I've always ran...
Reboot modem, DNS issues again?
Hello: On my PC it took me an hour of troubleshooting to find out why my desktop URL links are all blank pages and none work. This, that, the other thing didn't work then I unplugged my modem power then rebooted the PC and everything was restored. I...
MoCA Rogers internet problems
I recently got the Rogers ignite service was unable to connect to ethernet from basement to get modem upstairs.Soo I purchased the Starlink 2.5 Moca adapter kitStarLink MoCA 2.5 Ethernet Adapter, Full-Duplex Gigabit Ethernet, 2 Pack (MN2525) https://...
Wifi keeps reseting and going back into easy connect mode
It resets the light goes orange then connects back to a solid white light at some time. Then it's back into easy connect mode where I have to set up the wife name and password. I need both a 5g and 2.4 connection for my devices so I set those back to...
Upgrading modem
I have upgraded to 1.5gb. I have Gen 1 modem. How can I upgrade to latest Generation
Regular non-discounted price for 1.5Gig Internet
Hi, Does anyone know where I can find what was the full non-discounted price for 1.5Gig Internet from June to October 2022? I need this info to solve the billing issue. Rogers customer service is refusing to disclose this info. Appreciate any input...
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