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Service Interruption in Markham, ON

Internet Outage in Berczy Village of Markham since 11Dec2023, Monday   Monday: 11:30 Tuesday: 9:00 Wednesday: 9:15     ***Added Labels***

gilbertjia by I've been here awhile
  • 1258 Views
  • 2 replies
  • 0 likes

Ignite streaming boxes and splitters

Has anyone tried using HDMI splitters on Ignite TV boxes? I have two TVs in the same room that can benefit from this if it works.   *** Edited Labels ***

AV_Fan by I plan to stick around
  • 3663 Views
  • 4 replies
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Resolved! High WIFI Latency

The downstream latency on all my wifi connected devices is over 300ms, Ethernet connection to the modem is 8ms.  Signal strength and distance aren’t the issue, I can sit beside the modem with my iPad and iPhone and the wifi latency is still over 300m...

mascf1 by I'm a reliable contributor
  • 1814 Views
  • 3 replies
  • 0 likes

New build townhome and cat5/6 rough ins

Hello,We are moving from an apartment and we are looking to migrate our services to a new build town home and they have rough ins for a few cat 5 and 6 and cables (assume it’s tv?).Is it possible for a technician to install the appropriate face plate...

VitaminZ1 by I've been here awhile
  • 3128 Views
  • 6 replies
  • 0 likes

We are done

Internet service sketchy at best reached out suggested a new modem.  No change.  Fast forward a few months we called again as now tv stalling as well. A tech was booked and said issue at pole not house and someone would be there same day (Friday) or ...

Ktkel by I've been around
  • 766 Views
  • 1 replies
  • 1 likes

WIFI - down several weeks

WIFI - down several weeks increasing to NO ignite for 48 + hours {chrome 119.0.6045.161, Win 11 }   Use laptops & watch TV via ignite. Around mid-day 12/9/23 ignite failed & shows the ignite screen w / the usual dots waiting for entertainment - I sup...

YtanyaY by I'm a senior contributor
  • 806 Views
  • 1 replies
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Correct credentials needed

I am unable to gain access to my @ rogers.com email address. I have had this account for over 20 years.  In attempt to access my email on my phone I am being prompted to "enter credentials" and when I do it brings me to the Yahoo sign in page, I veri...

oreo29 by I've been here awhile
  • 3205 Views
  • 4 replies
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Wifi outages since Nov 20 in London Ont

For over 3 weeks now our wifi goes off and on all day. I out in a complaint and yesterday I received a message from Roger’s’s it was completely fixed and today it’s back doing the same. Is anyone else experiencing this?   *** Edited Labels ***

Spucy by I've been around
  • 1263 Views
  • 1 replies
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Resolved! No Internet for 3 Days

I got my ignite internet services installed on Saturday (Dec 9) and now it’s Monday (Dec 11) and still there’s no internet connection at our house. It’s been 3 days of nightmare and horrific service from Roger’s. The technician disconnected our previ...

Maunil95 by I've been here awhile
  • 1939 Views
  • 1 replies
  • 0 likes

No Internet Service for Two Weeks

As it stands now, I don’t have internet at my new home after booking someone to come 2 weeks ago. The person who came couldn’t disconnect the fibre for bell to install rogers internet. Now we’re expected to wait another 1-2 weeks for the right techni...

Sm1414 by I've been here awhile
  • 1713 Views
  • 3 replies
  • 0 likes

Resolved! Temporary line issue

I have ignite internet installed yesterday and this turn out a huge headache. The orignal line is not working (was working last year) and the tech ran a temorary line from the greenbox infront of my neighbour's house, up to trees, cross his driveway ...

cypher4066 by I've been around
  • 1585 Views
  • 1 replies
  • 0 likes

Resolved! Email Question

When composing an email, a person's email address has stopped filling in in the to: line. How do I get it to restart this?       ***Edited Labels***

Cahier by I've been here awhile
  • 2308 Views
  • 3 replies
  • 0 likes

Can't Access Email

I've tried signing into my rogers yahoo email and cannot get access, via mobile and desktop. I run into the "Sorry, the username or password you entered don't match our records. Please try again."   When I go to reset my password, it doesn't even rec...

Scott2080 by I've been here awhile
  • 7711 Views
  • 8 replies
  • 1 likes

Rogers DNS Hijacking

I recently switched over to Rogers from Bell, and I am so far very frustrated by what Rogers is doing with this service.  First up, I found out that I can't disable the DHCP server on the Rogers modem, which.... really?  Why do that?  I've always ran...

nlfog by I've been here awhile
  • 6006 Views
  • 9 replies
  • 1 likes

Reboot modem, DNS issues again?

Hello: On my PC it took me an hour of troubleshooting to find out why my desktop URL links are all blank pages and none work.  This, that, the other thing didn't work then I unplugged my modem power then rebooted the PC and everything was restored. I...

Grakky by I've been here awhile
  • 917 Views
  • 1 replies
  • 0 likes

MoCA Rogers internet problems

I recently got the Rogers ignite service was unable to connect to ethernet from basement to get modem upstairs.Soo I purchased the Starlink 2.5 Moca adapter kitStarLink MoCA 2.5 Ethernet Adapter, Full-Duplex Gigabit Ethernet, 2 Pack (MN2525) https://...

bblythe by I've been here awhile
  • 1994 Views
  • 2 replies
  • 0 likes

Wifi keeps reseting and going back into easy connect mode

It resets the light goes orange then connects back to a solid white light at some time. Then it's back into easy connect mode where I have to set up the wife name and password. I need both a 5g and 2.4 connection for my devices so I set those back to...

Upgrading modem

I have upgraded to 1.5gb. I have Gen 1 modem. How can I upgrade to latest Generation

evadh by I've been here awhile
  • 1280 Views
  • 1 replies
  • 0 likes

Regular non-discounted price for 1.5Gig Internet

Hi, Does anyone know where I can find what was the full non-discounted price for 1.5Gig Internet from June to October 2022? I need this info to solve the billing issue. Rogers customer service is refusing to disclose this info.   Appreciate any input...

user_2310 by I've been here awhile
  • 765 Views
  • 1 replies
  • 0 likes