No internet since morning
It’s almost 10 hour and our internet is not yet fix . No TV no Wifi ***EDITED LABELS***
Forum Posts
How to file a Customer Compalint?
This is the second Rogers TV/Internet outage in 2 months, first outage 4 hr & second 90min. For Barrie city this is a wonderful experience when having family movie night. I see Bell Fibe service here is slightly better than dial-up (10MB) and satelli...
Home Internet down (Markham Area)
Internet down since morning.
Very Bad Packet Loss While Gaming
Hello, I'm a new customer of Rogers (Ignite 1.5) and I'm already experiencing terrible packet loss while gaming. Tried both hard-wired and wifi and had the exact same issue. Previously with Bell and Fiberstream before and would love to have avoided...
My troublesome experience switching from old modem to XB7.
Swapped out to XB7 running in bridge mode yesterday. It worked for 14 hours then the modem required a power cycle to get it out of a lockup at 1:30 am. The old modem worked for years in bridge mode with no issues.Checked the event logs in the new mo...
Rogers wireless internet
Hi everyone, just wanted to say I got the Rogers wireless home internet installed, it replaced my 25 year old bell DSL. I’m getting 27ish down and 5 up. It’s fast and only about 20-40ms of lag on Speedtest. Pretty darn good.
5 days without internet
We requested to active our account in a bulky agreement. The technician came on Oct 21st and did the installation wrong. For instance, we found out later he didn’t plugged in the Ethernet cord from the fiber box to the modem. After I called Rogers mo...
Issues with JUST World of Warcraft
We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...
Secondary Router with Internet Access
When there was a Roger internet outage last Thursday I discovered an interesting situation. 1. My wifi Windows laptop showed the global symbol indicating connected to router but no internet access 2. My wifi connected (IPv6 disabled) TV indicated no ...
Resolved! Ignite from Legacy Questions
Finally forced to drop Legacy and go to Ignite internet, TV and home phone. Currently using an Asus RT-AX88U and the Hitron in bridge mode. The combination has been flawless. My plan is to continue to use the Asus Router. I have kept my home phone fo...
Rogers blocking my website flosgrill.ca - HELP Needed
hi Guys, our website loads on all networks except Rogers and its partners. We are a small business and this is the second time we have had this issue with Rogers, How can Rogers help? addresses are: flosgrill.ca ordernow.flosgrill.ca Lanre ...
Ignite 1.5 Gigabit package averaging 500Mb
Hi Everyone, I subscribed to the 1.5Gb package around the new year and was receiving close to 900Mb when wired directly. This made sense since my devices only support 1000mb and I was using cat5e or cat6 cables. However, when running simultaneous s...
Resolved! 3tvs 4pc
k gonna bite the bullet soon since i am being forced to upgrade to ignite tv/internetmy problem being is i have 3tvs/4pcs/1tablet that i will be using.the 2 possibly 3 tvs are going to be a problem with the wireless connection cause wireless is ver...
WiFi keeps disconnecting
Rogers has been updating the internet in my area. It’s absolutely ridiculous. It’s been a week and the Wifi keeps disconnecting. Not happy customerEmbrun Ontario **Labels Added**
Slow Speeds on Ignite Gateway
I recently set up my new Ignite Internet Gateway, and now my download speeds are way down to 50 Mbps, prior to setting up the new gateway/modem, I was getting 250 Mbps on average, so I asked the question do I still need to use my router ?? *** Edit...
Resolved! Rogers Ignite Gigabit - UNLTD throttled at 320 Mbps down 50 Mbps up
I've been a Rogers customer since the late 80's, have had this particular Internet service for at least 7 years, but have recently had issues with Internet outages. So I thought I should investigate what was happening and used http://rogers.com/speed...
High latency issues, tech support unable to resolve.
For close to 2 months now, I've been experiencing random periods of high latency. It comes and goes. Some days are worse than others. But when it happens, it can affect not only my internet but my Ignite TV as well. I called several times to report...
Ignite Internet & my LAN
Hi All, I just got my Rogers Ignite 1.5 GB Internet package, but I am not getting the speeds I was told I would get. Here is how my current setup is, and the speeds I am getting with downloads. I have a LAN that uses 192.168.0.1 as my router's ad...
Echo dots and ring doorbell
I cannot get my echo dots or ring doorbell to connect to my rogers wifi. I’ve heard the solution is to have your 2.4 and 5ghz bands separated. Has anyone else run into this problem? *Added Labels*
Gigabit internet broke my speed!
So I recently had my account moved from 500u ignite internet to the 1.5gb ignite internet on a promotion. It was almost immediately after the phone conversation where the csr told me the modem would reset to complete the changes... that our speed wen...
