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Resolved! When the Rogers ignite modem restarts (bridged) computer internet issues

Hello! I have a bridged Ignite router for internet service and I use an ASUS router. When the modem is turned of and turned on again, my windows computer never thinks it has lost internet, and when the modem is back on and connected all services fail...

Qubit by I plan to stick around
  • 1869 Views
  • 6 replies
  • 0 likes

Exchange Server blocked only when on Rogers and my laptop.

Hi  I am trying to connect to my company's exchange/outlook server on my laptop, but I cannot. I am on Roger Ignite residential. -It works fine when on VPN or any other wifi network. I can connect, receive, send emails on outlook. -It works fine when...

carb0 by I've been here awhile
  • 1576 Views
  • 6 replies
  • 0 likes

Can XB8 modem be used without fiber connection?

Currently have XB6 with non-fiber, coming into the house with a 500mbps ignite plan. Wondering if the XB8 is compatible, even though I DON'T have that secondary box converting the fiber line coming into my house to a coaxial cable that plugs into the...

KSMW by I've been around
  • 1462 Views
  • 1 replies
  • 0 likes

Packet loss and ping spikes

I've been having issues for the couple months where my internet would randomly drop out or become slow for about 10 minutes. I notice this most when doing video calls or playing games. It would happen randomly throughout the day so its been hard figu...

teriscod by I've been around
  • 862 Views
  • 1 replies
  • 1 likes

iOS Ignite Wifi App Sharing Other Rogers Account

Our Ignite Wifi iOS App is showing both our account, and the account of another Rogers customer (not us). We can see their physical address, their Rogers modem and CM MAC address, as well as all of the devices on their network. We can restart the mod...

ivonneinc by I've been around
  • 734 Views
  • 2 replies
  • 0 likes

Unable to turn off Bridge mode

There's lots of help on how to turn on Bridge mode but not a lot talking about problems turning it off (that I could find). I disabled bridge mode in the modem at 10.0.0.1 but the settings don't appear to take. I get the wifi back up and running and ...

mardill by I've been here awhile
  • 4529 Views
  • 3 replies
  • 0 likes

Resolved! Ignite parental control time limits easily bypassed on iPads

My son has a iPad purchased last year, fully updated. There is a "Private Address" WiFi option that masks the iPad's MAC address. Toggling this allows him to easily get around the parental control time limits set up in the Rogers Ignite app. Any solu...

Compatible wifi Ignite mesh pod?

Paying $5/month rental fee for Ignite Wifi mesh pod extenders.  I asked Rogers if I could just purchase the pods instead of paying a monthly fee for each and they said they only offer them as rentals.   Is there a recommended, compatible, trouble-fre...

Unable to access to my rogers.com emails

I can't access my rogers.com emails. I tried to reset my password but it keeps sending codes to that email address which I can't access to it. Can anyone help   ***Edited Labels***

emer by I've been around
  • 685 Views
  • 1 replies
  • 0 likes

Resolved! Disable SIP ALG (Application Layer Gateway)

Is it possible to ‘close’ the SIP ALG on an Arris  xb7 ? If so how is it done ? I have a VOIP problem in the VONAGE device. They asked me to get the SIP ALG disabled.  Thank you !   ***EDITED LABELS***

applez1959 by I've been here awhile
  • 2396 Views
  • 6 replies
  • 0 likes

Resolved! DHCPv6 - Missing Required Option on XB7

Hi all, Recently in the past few weeks, my internet keep dropping randomly  multiple time in a days, each time around 1 minutes then internet comeback.   When I check the event logs, there are some critical issues in the log at the time internet drop...

phucnb1 by I've been here awhile
  • 4530 Views
  • 10 replies
  • 0 likes

Service just keeps going downhill

When will the service be working for what we have paid for - all of your so called tests always reflect things are working - test from outside - heck just from user experience it shows that the service is just not really good (leaning towards patheti...

jjk2 by I've been around
  • 966 Views
  • 3 replies
  • 0 likes

Wifi Connectivity Issues

Our Ignite Wifi has and continues to be horrible. Everyday I’m having to resort to rebooting the modem, rebooting all the connected devices and hope for the best. It was really good for a long time and very reliable but now it’s horrible. Dialup woul...

tdm_55 by I've been around
  • 522 Views
  • 1 replies
  • 0 likes

Resolved! Do I need a new modem? 1.5 Gbps upgrade

I just upgraded to 1.5 Gbps internet, and I am wondering if the modem I have is adequate to give me the full speed. The person who upgraded me said it can get the full speed but I'm not sure that is true. I don't believe the ports on this modem suppo...

hansm0leman by I plan to stick around
  • 3549 Views
  • 1 replies
  • 0 likes

Can't recieve 1.5 gig internet????

I have Rogers 1.5Gig plan and for some reason can not exceed 1100 mbps I have a xb8 modem and have my ethernet CAT 8 plugged into the orange bottom right outlet (which sends 2.5 gig of internet at least) The ethernet is then plugged into a 2.5 Gig et...

FrostyJab by I'm here a lot
  • 2334 Views
  • 8 replies
  • 0 likes

Short DHCP lease from Rogers causing brief internet disconnects

Hi There,   I currently have a case escalated with @RogersHelp, but the twitter team suggested I ask here in the community if anyone else has or noticed this problem. The problem I'm having is that Rogers is issuing a DHCP lease that is only 1 hour l...

gisuck by I'm a reliable contributor
  • 3922 Views
  • 3 replies
  • 0 likes

Ignite Express Set Up Fee?

Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money.     **Labels Added**

Sashki by I've been around
  • 4075 Views
  • 4 replies
  • 0 likes