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Resolved! Speed tests

I recently got 1.5gb internet but when I speed test with my iPad or iPhone the best speeds I can get are around 600. I was told that in order to reach faster speeds I need high end devices. Should I be getting better speeds or is this true.      ***E...

jjjjy7 by I'm a reliable contributor
  • 4318 Views
  • 7 replies
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Resolved! Has Rogers upped Internet speeds?

I have Rogers Ignite 300 internet service with a Hitron CGN3 gateway.  I just checked my bill and it says "Ignite Internet 300 - Unlimited" .  I believe that service was marketed as 300/20, but over the last few years when I would run speedtests I wo...

wayner92 by I'm a senior contributor
  • 1595 Views
  • 2 replies
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Unstable internet, high ping/ping spikes.

I have done everything I possibly could to try and get my internet issues resolved. This issue mainly persists when I try to play games on my PC connected to an Ethernet cable. It is impossible to play any game without ping spiking and rubber banding...

chenguoxin by I've been here awhile
  • 1904 Views
  • 3 replies
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Resolved! Wifi connectivity

Modem was tested, no issues, but constant disconnection of WiFi on computer and devices, with extensive latency. This has been going on for the last 3-4 days now and its becoming an issues!     ***Edited Labels***

CLPotter by I've been around
  • 1100 Views
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Resolved! Ignite WiFi Gateway – Change/Disable DHCP/DNS/IPv6

Incomplete DHCP4 functionality in Technicolor CGM4140COM:   Hi all, I was getting an error message when assigning DHCP reservation for my device, and then when I try to assign it again I get a message that the IP address had been already reserved. Bu...

aeromedved by I've been around
  • 17407 Views
  • 12 replies
  • 1 likes

Resolved! Ping issues ethernet.

Just got the 1.5gb plan at a basement address with the xb7 modem. I play various games mainly LoL but i notice my ping will go from anywhere 22 to 35 to sometines 60. As of the last 3 days it's been around 35-60 always game to game. But i noticed ini...

Xantiquity by I've been here awhile
  • 1365 Views
  • 1 replies
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Setup XB7 (Gen 2)

Hi All,   I just got a XB7 router and I want to set it up correctly.  I have not yet hooked it up and I don't plan to until I can figure out whether it will work for me or not.   Firstly, can I change the Private LAN base address?  From what I have r...

os3rules by I plan to stick around
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No service

44+ hours since installation appointment, 12:00 July 27, 2023, and still no service. Contemplating contacting Bell and resuming services with them.   **Labels Added**

Ron2005 by I've been around
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Resolved! XB7 ASUS router connection issue

I have a XB7 modem from Rogers and an ASUS AX86U router for better coverage.I had put the XB7 into bridge mode and had been running full router mode on my ASUS router and it was running fine until one night, all of the sudden the WAN LED light on my ...

hippoppo by I've been here awhile
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  • 7 replies
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Internet disconnects when PC tries to connect

Hi everyone,We are having a strange issue. We have had Rogers ignite for years and a few months ago upgraded from the 500mbps package to the 1gbps package. A tech came out to install a new modem and replaced part of the line. Everything has been good...

No-IP Dynamic DNS is no longer Supported in Rogers Modems?!

Greetings,   Just noticed my modem was rebooted by itself and I think it got updated its software.   Hardware Version 2ASoftware Version 7.1.1.32System Time 2020-09-16 21:53:04Time Zone UTC-05:00 Eastern Time(US & Canada)LAN Up Time 000 day 00h:02m:5...

ansred by I plan to stick around
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  • 6 replies
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Rogers - I found your Network Issue

Seems all the technicians know about this issue, but tech support keeps denying it.When I pay for gigabit and get 110 Mb - wired, you do have an issue!     **Labels Added**    

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AwesomeRob by I've been here awhile
  • 698 Views
  • 1 replies
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constant disconnects - 10 at a time some days

I have been having daily disconnects (both wifi and ethernet), daily for the past couple months, seems to be getting worse.  The issue resolves itself in some time and there is no rhyme or reason when the disconnects occur. - modem light usually flas...

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kf9 by I've been here awhile
  • 1627 Views
  • 3 replies
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Resolved! Throttling of World of Warcraft

Southern Ontario is getting massive lag trying to play WoW. Raid opened tongith and rogers customers are screwed and no lag     ***Edited Labels***

Eoes by I've been around
  • 907 Views
  • 1 replies
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Resolved! Unable to connect to certain websites and to work using VPN

I have Rogers 500u package and it has been working fine for a long time. For the last two weeks I'm unable to connect to certain websites and especially to my work network using VPN (company provided laptop with CISCO VPN). Some of the sites I could ...

bckk by I've been here awhile
  • 13217 Views
  • 8 replies
  • 1 likes

CODA 4582 (OUTDATED?)

Im on Gigabit Internet and have had no issues with the connection for years now. I realize 1gb D/L is probably actually 75% of that, but its been working well ( except i've lost my 2.4 ghz wifi ),  but the 5ghz is fine. As a gamer most connections ar...

Bilko by I plan to stick around
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  • 1 replies
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Missing emails

My emails are disappearing.  I can only see emails back 1 year, where are they going?  I use Outlook MS365 and they are disappearing from there too, even emails that have been moved into folders are gone.  I have contacted support and getting bumped ...

Resolved! Steam Deck Remote Play Setup

Hi. I have a unusual query. I have my recently adopted son living with me now and I recently purchased a PS5 and a Valve Steam Deck. He wants to be able to play the Steam Deck remotely connecting to the PS5 when we are in Montreal visiting family. I ...

Tonedef by I've been around
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  • 1 replies
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Wireless Home Internet - Antenna

Have unhooked Ethernet cable at antenna. Goes to grounding box. What is this loose wire for?   *Added Labels* WHI

aprussky by I've been here awhile
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  • 4 replies
  • 0 likes