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Internet and tv has been dropping out for months

salichad
I've been here awhile

Both my internet and  Ignite tv has been down completely, or working intermittently (dropping every five to twenty minutes) for a few  months now. I will probably have to wait for WiFi to re-appear just to post this, it is that bad.

Lately it has become intolerable and the tv unwatchable. I have made numerous phone calls to the support who usually make an appointment for service calls which inevitably does nothing to fix the problem. When I complained that I needed internet for work one of the support people actually asked if I knew how to set up my non rogers cel phone as a hotspot and use my data plan for internet access. What!!!

I had two visits with different tech guys last week. The first guy changed all the wires from the pole to the house and changed the modem which didn't do any good. He then said there was noise in the signal from the main supply line and he would put in a ticket to get maintenance out to fix it. Two days later a second guy from Rogers did all the checks and said the same thing.....I have a problem with the signal to the pole connection and that he would get maintenance to fix it within five days. I am calling every day now, and just yesterday I asked for the status of the maintenace ticket and they said it had been cancelled with no reason given. I complained as usual and they finally said they would (quote) "send the most knowledgeble and senior Rogers tech guy" out to fix the problem. Lets see what happens with that.

After 40 years as a Rogers customer, losing my email address would be a major annoyance but if the problem isn't resolved in 7 days I will cancel the service.

 

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4 REPLIES 4

Re: Internet and tv has been dropping out for months

null2
I've been around

I've had exactly the same problem, they will state that they're going to give you a credit, but that credit doesn't get approved. Don't let them switch your modem and then sign you up for two more years! When you cancel your service they'll charge you a cancellation fee. My whole life is tied to my rogers email address, so it will take a while to get a new address set up, but I'll be cancelling.  

Re: Internet and tv has been dropping out for months

RogersCorey
Moderator
Moderator

Good morning @salichad!

 

Has the senior tech come out to visit as of yet? If you're looking for an update, we'd be happy to provide one if it's available.

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

Re: Internet and tv has been dropping out for months

salichad
I've been here awhile

The service is worse than ever today. Internet/TV off for more time it is on.

I have to go to a friends house to watch the Leafs....because the last time I tried watching.....the Ignite  ignited in to a useless box and shut down for twenty minutes with ten minutes left in the third period.

 

Another repair ticket got cancelled

Re: Internet and tv has been dropping out for months

salichad
I've been here awhile

The senior guy who came today and said it was like "a needle in a haystack" and  the problem is the pole and the signal that goes into it some or some sort of neighbourhood node. No ticket, report or record sent to Rogers support. Great! tell me something I don't know. I have another senior guy who will probably tell me the same as the last three guys that came this week.

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