I have latency issues that are impacting both gaming and video conferencing. It is also making some web-based apps troublesome to use. The problem generally occurs between 11:00AM and 2:00PM and then intermittently in the evenings. I typically hav...
Hello, I was wondering if anyone could comment on their typical wired speedtest for the 2.5Gb package. I have a suspicion that I was provisioned at 1.5Gb, since my speedtest is a consistent 1750Mb up and down. I am running an Asus AX89X directly ...
I have a fairly simple question but in all my reading back and forth I just can't seem to find a simple answer. Which makes me think the question is not so simple lol. And I am not sure if this best belongs in Internet or Ignite TV so I am tagging @C...
Fall of 2022 there was a company surveying the lines in my area and then last spring 2023 lines were put up but nothing since then no construction no news nothing the company was contracted by rogers according to them thats how i know its for Rogers....
I have a new cell phone and the 2-step verification is sending a text to my old phone so I cannot log in. How can I fix that?
I have been able to use my DNS name to lookup my IP address. Last time this was working on Mar 6. Today I can still do reverse lookup but forward lookup failed. Switching to the google dns server does not help. I rely on this forward lookup so my pho...
I'm in the south end of barrie and have had "1gbps" service since moving there in 2019 up until a few weeks ago. A new speed was available in my area, 1.5gpbs. Great! made the changes with rogers and confirmed my XB7 is still compatible with this new...
I hit a wrong key while deleting a bunch of e-mails and now my font size is half of what it used to be. I cannot figure out how to get it back to where it was. Cananybody help. (Only e-mail has been affected by this, not any other screens or docum...
I'm using a Wyze IP camera for home security, but it only works with a 2.4G WiFi signal. My internet service provider at home is Rogers Ignite Home Connect. I've set up my WiFi with two channels: 5G and 2.4G. All my Wyze cameras are connected to the ...
Hi I got contacted by an employer that indicates messages to my account are bouncing back. This does not happen to other senders. The error message they get is below. Anybody has a suggestion who to talk to about this or how to fix it? Error mes...
Just upgraded to 1.5 Gbps. Use to be on 1.0 Gbps tier. Never was able to reach more than 700 even in off peak time. Speed tests are usually around 500 or so. When I had 1Gbps I had an Asus AC-86U router which was replaced by an Asus GT-AX6000 ...
My home internet logs my phone out of the wifi and when I try to log back in, it says ‘incorrect password’ even though it’s obviously the right password. Even if I try to share the wifi from another phone that’s logged on to the wifi, it still says ‘...
I recently changed from Rogers digital to Ignite 500. I had a TPLink mesh system and thought I could get rid of it with the new modem. However, the new modem settings cannot be changed inside. As below Disable Band Steering or Smart SteeringBoth 2....
Anyone have any suggestions or instructions on how to connect 3rd party wifi range extenders to boost my wifi signal? I have a D-Link extender and XB Modem from Rogers. I was connecting fine through XB7 but not sure why it's not working with the XB8....
Since Roger’s replacement of my Modem my entire network has been disconnected. Many many calls to Tech have resulted in no resolution after 6 days. Can someone provide me with the number of the Ombudsman and/or the number for the President’s Office ...
NEED SUPPORT FOR DETECTION WI-FI NETWORK. I can scan for many available Wi-Fi connections nearby, but not that at my house. Vice versa, my network appears on all other devices and works properly. Some details about my laptop: Dell Vostro purchased i...
Hello,I would like to better understand the “WiFi Satisfaction Guarantee” I keep hearing about. I was a 25 year customer prior to the merger and was always MOSTLY satisfied with overall service (TV, Phone, Internet) - I say mostly because we have had...
Anybody having issues with their Rogers homepage not loading and then not being able to login to see emails? I've reset my modem, cleared cookies and cache, nothing works. Still getting the error of username/password not found. **Labels Added**
Nothing has worked since install on Feb 3.Internet, TV, Home Phone.Switched to Bell but they can’t install because Rogers holds the home phone number and they need a bypass authorization to port it over.Called Rogers and was transferred twice. Waited...
We are on day 8 with no internet or TV. Rogers, is a $34 billion company & can't figure it out! I have spent over 7hrs on the phone, 2 Technicians in house and Roger support just keeps saying "24hrs". I am beyond fed up with this money hungry company...
