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Switched to Ignite Internet and can't see NAS

Hi,    I had issues with Bell Internet in my house and ultimately had to make the decision to jump ship.  I have a home office with a port extender, 2 desktops and 2 network attached storage.  All worked perfectly fine and well UNTIL the roger's inte...

Resolved! Outage in NB

Internet, TV and phone have been out in Florenceville, NB since yesterday at 700 PM. Is there any update on restored service?   ***Edited Labels***

cpswm by I've been here awhile
  • 463 Views
  • 2 replies
  • 1 likes

36+ hours no service

Internet, and as a result tv service and home phone have been out since 6pm on the 23rd.Your website is absolute garbage for providing information. The only outages listed are Ottawa and Finch/Islington. I am neither of those areas.Last Twitter updat...

BoonMAH by I've been around
  • 795 Views
  • 2 replies
  • 3 likes

Service Interruption?

sorry to complain on Christmas Eve about something so trivial as outage of internet. I know this is expected in a storm but the lack of communication from Rogers is unacceptable. I am struggling to find updates or conformation that there is an outage...

batmom1 by I've been around
  • 1072 Views
  • 10 replies
  • 1 likes

Islington & Steels (internet issues)

So, apparently on Friday night (Dec. 23), a car accident took out a pole and some wires on intersection of Steels & Islington Ave. area, and that’s the reason why (apparently) majority of us don’t have the internet, TV, or phone service since. I was ...

MeowSoft by I'm here a lot
  • 798 Views
  • 5 replies
  • 0 likes

Random Internet Disconnects/Modem Flapping

I'm not sure what to do anymore, I've been having this problem ever since I've switched over to Ignite for Internet, TV and Phone.The internet randomly disconnects and I lose TV and Phone too. Checking the modem it's the same sequence of events every...

Sall by I'm here a lot
  • 1178 Views
  • 10 replies
  • 0 likes

Day 3 of outage in my neighbourhood

I only have internet but my neighbour has phone and TV with Rogers. Everyone in the neighbourhood has been down since Friday afternoon. No status, no public acknowledgement. I’m surprised there isn’t a lot more posts, but maybe because their internet...

jonavin by I plan to stick around
  • 825 Views
  • 6 replies
  • 2 likes

Advanced Security in Ignite WiFi Hub

Hi,   I cant find much information on this other than this FAQ post - https://www.rogers.com/support/internet/advanced-security-faqs   Do I need it on? or leave it off.  Anyone has personal experience with this?   Thank you.     ***Added Labels***

qdu1128 by I've been here awhile
  • 2073 Views
  • 5 replies
  • 0 likes

Modem swap

Can I take a defective modem and swap it at a Rogers store?   *** Edited Labels ***

Resolved! Hitron to Ignite (bridge mode questions)

So I'm using the older Hitron CODA modem in bridge mode. It has never given me any problems in the years I have owned it. Maybe 5 times it went offline and that was a service outage.   It all runs into my Ubiquiti setup that has a USG and a UAP-AC-PR...

raymate by I've been here awhile
  • 1647 Views
  • 7 replies
  • 0 likes

Credit Check on cancellation

I did an online chat with Roger's yesterday to cancel my rogers ignite service and today I got a email that rogers did a hard inquiry on my credit ??? Why would you do a credit check and without my permission???

Ignite Internet Service Interruption in Markham, ON

Anyone else experiencing Ignite internet outrage in the L6C area, around 16th Ave. and Warden Ave.? Noticed that the internet was down around 7a.m. in the morning, modem was flashing orange light and restarting the modem isn't bringing it back online...

DStar171 by I've been here awhile
  • 334 Views
  • 1 replies
  • 0 likes

Ignite internet and tv keeps disconnecting:(

Ignite keeps disconnecting then reconnecting. Everything will be good then internet and tv gets disconnected. After 2min , 5min…sometimes 10min then reconnects. I’ve tried every troubleshooting method and it keeps happening. I’m so done with Rogers. ...

Don76 by I plan to stick around
  • 4090 Views
  • 16 replies
  • 0 likes

Resolved! No increased upload speed + missing 5th upstream channel

Recently my 1gbit Ignite plan was changed to include 50mbps of upload speed. I assume this was done for all customers.   Unfortunately, I'm unable to get more than 32mbps upload speed. My download speed is fine - 940mbps.  I'm on the XB6 (1st-gen) Ro...

lowonfiber by I've been here awhile
  • 725 Views
  • 5 replies
  • 0 likes

Internet outage in New Brunswick

Anyone else lost internet. I checked the Anna bot but said no outages so wondering if it’s a personal thing or just to early in the morning to be noticed.   ***EDITED LABELS***

metru by I've been around
  • 315 Views
  • 1 replies
  • 0 likes

Internet Gamer suffering upload packet loss and jitter

Hey  About 5-6 months ago (before the Rogers blackout), I started getting warping and skipping, playing fps games online. Have the 1gb package with the Ignite Gateway and get around 400-600 dl, and 25-30 ul, ping usually around 40. On my PC, hard-wir...

LargusMeans by I plan to stick around
  • 2061 Views
  • 18 replies
  • 0 likes

Cannot SSH to wired server from internal network using XB7

Prior to getting Rogers Ignite Internet XB7 modem, I had a PC wired to my old Hitron modem, with an IP on the 10.0.0.1/24 network and I had a second router wired to 10.0.0.1/24, but acting as a gateway for a 192.168.1.1/24 network.  With the Hitron, ...

joebloe2 by I plan to stick around
  • 2927 Views
  • 20 replies
  • 0 likes