Modem Settings

[Ianfsteele]

I recently changed from Rogers digital to Ignite 500.

I had a TPLink mesh system and thought I could get rid of it with the new modem. However, the new modem settings cannot be changed inside. As below

1. Disable Band Steering or Smart Steering
2. Both 2.4GHz and 5GHz should be enabled with different Wi-Fi names
3. UPNP and Multicast must be on
4. Disable Auto Channel
5. Wi-Fi mode should be under B G N
6. Auto Channel should be Off

I managed to get two networks but can’t disable Auto Chanel.

both Roger’s and Sonos support are unfortunately useless.

has anybody the same problem and how did you solve it. Or is it back to bridge mode?

thanks

**Labels Added**

[Ianfsteele]

Further to this. The problem is that Sonos does not recognize the password on the Wireless network. And I’ve checked 100 times. It’s correct. Ethernet is ok

[Bradr2720]

I’m having same problem. Were you able to resolve it?

[allstar948]

Same problem here.  My Sonos Playbar won't connect after I changed to Rogers Ignite in February.  My Play speakers connect without issue but the Playbar will not connect wirelessly which means Sub won't connect either to the surround setup I have (Playbar + Sub + 2 Play Speakers).  Worked without any issues on my old Rogers Digital setup but I was forced to switch to Ignite and now the Playbar will not connect.   If anyone finds a solution please post.

[57]

@allstar948 : What is the exact model of the Playbar?  When I read the review below, it stated that the only way to connect is via optical cable.

https://www.whathifi.com/sonos/playbar/review

This means you connect the IgniteTV box to the TV via HDMI and connect the TV to the Playbar via optical cable. The audio setting in the TV needs to be set appropriately to "external speakers" or similar. Also the audio settings in the IgniteTV box probably should be set to "stereo" and the TV's audio should be to "passthrough" or PCM.  You can try expert or Dolby Digital in the box and TV (or passthrough in the TV), but people often have synch issues when set up that way.  I'm not sure why there would be any difference between IgniteTV and Digital TV when it comes to the TV and Playbar...  Make sure you have everything connected and set up properly.

[57]

If the problem is that your Android or iOS app cannot "find/set up" the Sonos Playbar, that's a totally different issue.  Here's a link that may help:

https://communityforums.rogers.com/t5/Internet/Rogers-Ignite-and-Smart-Device/m-p/522111

[allstar948]

The playbar is connected via optical and works with the tv but in order for the surround system to work in needs to be connected through the Sonos App. I was finally able to connect a couple of the speakers but not the playbar or sub

[allstar948]

I have done this and split the networks to 2.4 and 5 and the problem still persists.