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Forum Posts

Does anyone know the rating of the XB7?

I have been trying to get the starting code for the XB7 to determine if it has better overall bandwidth than my wifi router but NO ONE in Rogers can answer it and everyone I've conversed with seems not to know what a rating is!I'm using an AX3000 rou...

ichadwick by I plan to stick around
  • 2359 Views
  • 1 replies
  • 0 likes

Printer connection with Ignite

When the Rogers guy switched us over to Ignite I lost the conn to my printer. At first I got it to work but I needed to install a new printer each week. After much effort incl a call to Rogers I managed to install a printer 'permanently"  I still hav...

HaroldH by I've been around
  • 398 Views
  • 1 replies
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Service Interruption?

Merry Christmas!No internet for 48 hours now - thank you so much, Rogers!That’s aside - I just worry, if this outage will affect your ability to send me your monthly bill for the excellent service you provide, hope not!Monopoly rules - doesn’t it?!Ho...

MeowSoft by I'm here a lot
  • 1301 Views
  • 9 replies
  • 1 likes

Rogers Yahoo Mail SPAM filter

I've been a Rogers customer for the last two decades or more, but lately (past ~6 months or so) a much larger proportion of my incoming Rogers Yahoo mail messages are being incorrectly marked as spam, requiring me to check my spam folder multiple tim...

brianlala by I've been here awhile
  • 2946 Views
  • 10 replies
  • 0 likes

Resolved! Rogers and it’s inconsistent service

Recently switched to Rogers Ignite and I can tell you right now, this is the worst service I have ever experienced. Not only that, but I am paying DOUBLE the price. Our old service provider had some issues, lag spikes, packet loss. It was bearable, b...

JFF68 by I've been here awhile
  • 569 Views
  • 2 replies
  • 1 likes

Internet Very Inconsistent

I live in a area that rogers dominates and all other providers are under them as far as supplie.I'm hoping Bell comes there soon and from what I'm seeing it's happening. I would never recommend Roger's to anyone I know and I will always deter away fr...

Mangupce by I've been around
  • 344 Views
  • 1 replies
  • 0 likes

XB7 - WAN Aggregation

I have a GT-AX11000 and I am already using the bridge model. I am currently have a 2Gbps internet with the XB7. When I enable WAN Aggregation with my router, the user guide says i need to enable LACP-IEEE 802.3ad on my modem but I can't found it in t...

QPP by I've been around
  • 1898 Views
  • 4 replies
  • 1 likes

How to get a replacement modem

I changed my internet plan to the 1.5GB service.I chatted with an agent who told me I need to get the xb7 modem to get WIFI 6 etc.He was transferring me to someone else to arrange that and the transfer never went through.I need to arrange to get the ...

kmoed by I've been around
  • 2810 Views
  • 1 replies
  • 0 likes

Rogers email spam filter

Hello community. In the last ~2 weeks, I’ve been getting a ton of spam sent to my Rogers mailbox…anywhere from 5-10 per day. Prior to these last 2 weeks, I wasn’t getting any spam at all. Does anyone know if Rogers changed their spam filtering settin...

toolcubed by I'm a senior contributor
  • 3987 Views
  • 19 replies
  • 0 likes

Resolved! Suggestions / Feedback on Asus wireless routers?

I am finding that working with the stock XB7 gateway provided by Rogers difficult. Many of its functions are automated and locked. I will likely purchase a wireless router and use the XB7 Gateway in bridge mode.I have but a low internet speed (75u) a...

GoodData by I'm here a lot
  • 1846 Views
  • 8 replies
  • 0 likes

Switched to Ignite Internet and can't see NAS

Hi,    I had issues with Bell Internet in my house and ultimately had to make the decision to jump ship.  I have a home office with a port extender, 2 desktops and 2 network attached storage.  All worked perfectly fine and well UNTIL the roger's inte...

Resolved! Outage in NB

Internet, TV and phone have been out in Florenceville, NB since yesterday at 700 PM. Is there any update on restored service?   ***Edited Labels***

cpswm by I've been here awhile
  • 462 Views
  • 2 replies
  • 1 likes

36+ hours no service

Internet, and as a result tv service and home phone have been out since 6pm on the 23rd.Your website is absolute garbage for providing information. The only outages listed are Ottawa and Finch/Islington. I am neither of those areas.Last Twitter updat...

BoonMAH by I've been around
  • 790 Views
  • 2 replies
  • 3 likes

Service Interruption?

sorry to complain on Christmas Eve about something so trivial as outage of internet. I know this is expected in a storm but the lack of communication from Rogers is unacceptable. I am struggling to find updates or conformation that there is an outage...

batmom1 by I've been around
  • 1067 Views
  • 10 replies
  • 1 likes

Islington & Steels (internet issues)

So, apparently on Friday night (Dec. 23), a car accident took out a pole and some wires on intersection of Steels & Islington Ave. area, and that’s the reason why (apparently) majority of us don’t have the internet, TV, or phone service since. I was ...

MeowSoft by I'm here a lot
  • 793 Views
  • 5 replies
  • 0 likes

Random Internet Disconnects/Modem Flapping

I'm not sure what to do anymore, I've been having this problem ever since I've switched over to Ignite for Internet, TV and Phone.The internet randomly disconnects and I lose TV and Phone too. Checking the modem it's the same sequence of events every...

Sall by I'm here a lot
  • 1168 Views
  • 10 replies
  • 0 likes

Day 3 of outage in my neighbourhood

I only have internet but my neighbour has phone and TV with Rogers. Everyone in the neighbourhood has been down since Friday afternoon. No status, no public acknowledgement. I’m surprised there isn’t a lot more posts, but maybe because their internet...

jonavin by I plan to stick around
  • 820 Views
  • 6 replies
  • 2 likes

Advanced Security in Ignite WiFi Hub

Hi,   I cant find much information on this other than this FAQ post - https://www.rogers.com/support/internet/advanced-security-faqs   Do I need it on? or leave it off.  Anyone has personal experience with this?   Thank you.     ***Added Labels***

qdu1128 by I've been here awhile
  • 2050 Views
  • 5 replies
  • 0 likes

Modem swap

Can I take a defective modem and swap it at a Rogers store?   *** Edited Labels ***