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Forum Posts

Daily Outages Ottawa

I am experiencing internet disruptions daily--all occur in the afternoon and evening, usually after 3pm.  Although it does not last long, these disruptions are constant and repeating from about 2 to 5 or 6 times daily.  No problems indicated by Roger...

Kadam77 by I'm here a lot
  • 1942 Views
  • 8 replies
  • 1 likes

Internet disruption on Sunday

Internet disruption on August20 that   started on at about 12 pm was restored on Monday around 6;30am. Usually disruption on Sundays takes longer than weekend.  it will be nice if Rogers care to explain to users. In txt msg, they should explain durat...

ji2 by I've been around
  • 397 Views
  • 1 replies
  • 0 likes

Disconnects

Internet loses connectivity several times a day.  I am in Kanata and it was just out again for 40 minutes.  Unacceptable service.     ***Edited Labels***

Resolved! Extremely slow speeds, intermittent, for several days - Ottawa

Hi, I've been experiencing very slow speeds for a number of days now, dropping what's supposed to be a gigabit plan down to under 10Mbps in some cases. Right now I'm at about 1Mbps. I'm struggling to load this webpage, much less media or anything for...

Tempystral by I plan to stick around
  • 700 Views
  • 1 replies
  • 1 likes

XB7 with 1Gig Internet - Downloads fail from online sources

I got this new XB7 - 1 Gig Internet (from Shaw now Rogers). When ever i download my podcasts or any files from online sources ... the downloads start.... and they fail .. all of them . From all the webistes . Has anyone seen this with XB7 - Previousl...

bhaghra by I've been around
  • 401 Views
  • 1 replies
  • 0 likes

NAS drive for ignite modem

Hello allVery green when it comes to NAS drives ..... simple question..... what NAS drive is recommended to work with my ignite modem?....Is it fairly simple to set up....I am rather tech savvy ....just not familiar with these drives ....Cheers thank...

David378 by I plan to stick around
  • 2371 Views
  • 4 replies
  • 0 likes

Connection Issues

i been with rogers for more then 30 years and i’m just getting fed up for past year and nothing has been done about it nothing got better i pay my bill no matter how expensive it has gotten but give me service i need bell is on my door everyweek and ...

MBR1 by I've been around
  • 466 Views
  • 1 replies
  • 0 likes

Website Not Intuitive

When I finally got logged into my modem, I noticed it is not intuitive at all. And the rogers website is definitely not intuitive either. I just wanted to be able to change my DNS server, but couldn't find out in the modem settings how to do that. I ...

bbacle by I've been around
  • 471 Views
  • 1 replies
  • 0 likes

Continue to experience latency issues

Hello, I posted back in March 2023 about latency/signal issues and Rogers informed us last week that a team will be sent out to perform a "network enhancement" in our neighbourhood today. Of course, I was excited about the possibility of the issues b...

Markham1 by I plan to stick around
  • 967 Views
  • 5 replies
  • 0 likes

No Internet Since August 6th

 I have been without internet since August 6th. I work from home, so I have been using my phone data. They know what the issue is, but refuse to push the ticket ahead and resolve the issue. I call in each day and am told to wait another 24-48 hours.....

Olsonl3 by I've been around
  • 409 Views
  • 1 replies
  • 0 likes

Resolved! WIFI is Working, Ethernet is Not

I have a new Gateway (Gen2) wifi router. The wifi is working fine but nothing on the wired network is connected.  To try to isolate the problem, I have disconnected everything except for one printer.  I have restarted the printer, the router and my c...

awd2 by I've been here awhile
  • 3362 Views
  • 4 replies
  • 0 likes

Resolved! High Uncorrectable CM Error Codewords on Index 15, 16, and 17

Hello. For the last few weeks I've had a frequent packet loss, but only when gaming. I use Nvidia's Geforce NOW service, so it's basically some pretty hefty streaming. I haven't noticed any problems with Youtube or in day-to-day usage for work. I've ...

MrMinto by I'm here a lot
  • 2123 Views
  • 10 replies
  • 0 likes

Net code issue when gaming

Hi everyone ,I’ve exhausted every avenue and this is my last hope. For the last 5 years where I live I have had Rogers ignite internet. I’m a gamer and love my first person shooters like call of duty and battlefield. Something is off with the netcode...

mr_wood by I plan to stick around
  • 650 Views
  • 1 replies
  • 0 likes

Having Internet problems

Hello,I have been scammed three times and now they popped into my net work which I’m having trouble watching the TV even going on the Internet. Can you please send a technician as soon as possible to my house or give me a call.       ***Added Labels*...

Franny8 by I've been around
  • 451 Views
  • 1 replies
  • 0 likes

Internet outage

Rogers internet outage M6P postal code going into day 3. Oddly enough, Fido internet in same building is working just fine. Several projected repair/restoration timelines have come and gone. Regretting decision to switch from Bell.   **Labels Added**

MBuzz by I'm here a lot
  • 1192 Views
  • 6 replies
  • 0 likes

lenovo laptop can't connect to rogers ignite wifi

my lenovo laptop G500 connects to wifi ignite but no internet...says unidentified network even though it is correct password....the previous rogers modem worked fine.       ***Added Labels***

stevep102 by I've been here awhile
  • 1408 Views
  • 3 replies
  • 0 likes

Interruption of the Internet

Within three days there are breaks with the Internet. Quite often. It lasts from a few seconds to minutes. Rogers wrote to the mail how to solve this issue?         ***Added Labels***

MELNIK by I've been around
  • 454 Views
  • 1 replies
  • 0 likes

SMTP Relay Server Setup

When on TekSavvy, I used smtp.teksavvy.com as my SMTP relay server from a Postfix service on Linux.   I am trying to do the same thing with Rogers Ignite. There are some hints on this forum, but none of them work.  I am receiving mail fine but cannot...

ve3nrt by I plan to stick around
  • 6170 Views
  • 23 replies
  • 0 likes