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Forum Posts

Not connecting to Fire Stick or Extender

Hi there. We recently switched to Rogers Ignite.  The internet is working on our phones and iPads but not our Amazon Firesticks or Wi-Fi extender. The fire stick is connected to the Internet but Netflix and the Home Screen say we have no Internet. I ...

Rogers failing to address my constant downtime.

For the last week I've been dealing with Rogers and I'm really tired.   An issue that we identified Monday was a ridiculously too high signal at Distribution (30+, maximum should be that was causing latency spikes and no connection, despite a white ...

Nikose by I've been here awhile
  • 376 Views
  • 2 replies
  • 0 likes

Rogers DHCP server does not respond to renew messages

So following on from my hourly disconnect problems, after a lot of packet capture and testing, I can see that the problem is that the Rogers DHCP server does not respond to any lease renew requests at all, so after an hour the lease times out and the...

fourspoons by I've been around
  • 1307 Views
  • 5 replies
  • 1 likes

Ignite 5g performance

Until recently there were no wifi issues in the home. Now randomly my phone flips to LTE, and say it will go back to wifi when connection improves. Other devices just randomly drop out. A wifi scan does not appear to show any new networks or channel ...

jondoe2 by I plan to stick around
  • 1177 Views
  • 4 replies
  • 0 likes

No Ranging Response received - T3 time-out

Hi all, I've been researching this problem for the last few weeks, and notice many people have similar issues. I have a tech come over a week from now, and want to make sure I ask all the right questions and have him/her check everything they should....

Lodar by I've been here awhile
  • 17361 Views
  • 25 replies
  • 1 likes

Internet Ping Spikes

I have been having internet ping issues while gaming for a couple weeks now. The issues are making all of my games unplayable. My tests are as follows:   Ping statistics for 2607:f8b0:400b:802::2004:Packets: Sent = 50, Received = 49, Lost = 1 (2% los...

Nyx by I've been here awhile
  • 600 Views
  • 3 replies
  • 0 likes

Slow Speeds Over Wi-Fi

Hello  all, I signed for 1.5Gb Rogers internet and got a Gen 2 modem (EasyConnect09940).  I cannot use wired  internet connection, and use through the house wireless connection.  The speed measured with Rogers are 230 to 290 Mb download and 50 Mb upl...

Forgot password and security question does not work HELP

For several days now I have tried Passwords and Security answer but nothing works.  It seems that I need to put in the answer to a security question that I know the answer to but it doesn’t work. So how can I change my password.  I am not a tech pers...

ahosier by I've been around
  • 322 Views
  • 1 replies
  • 0 likes

Resolved! Bridge mode speed issues

I have a 1.5 Gbps internet package with XB8 and bridge the connection with my own router that's capable of delivering 2.5 Gbps of internet speed. I followed this guide by @-G-  from this forum ~thank you!~ Here's my setup: Asus RT-AX88U Pro, using CA...

btrthnvr by I'm here a lot
  • 2405 Views
  • 8 replies
  • 0 likes

1GB Ignite Internet Keeps Dropping

Hello,    I signed up for Rogers 1GB Ignite some months ago and for the most part it's been running well, however, there are times throughout the day where I get random internet interruptions lasting betwen 2-5 minutes. It makes video conferencing un...

longakey by I've been around
  • 903 Views
  • 4 replies
  • 0 likes

Web Mail Auto Fill

Hi   Where does rogers web mail store the auto fill email address if the person is not saved as a contact. I am looking to switch to a email client. I also recently started using a work email address and would like auto fill to work for people I emai...

i2 by I've been here awhile
  • 624 Views
  • 3 replies
  • 0 likes

Constant wifi/tv interruption throughout the day/night

TV constantly goes black throughout the day/night but TV remains on. Nothing on TV for various lengths of time. Wifi is sometimes dropped as well, disconnected which is affecting my working at home because I am losing internet connection and computer...

Jaygirl14 by I've been around
  • 393 Views
  • 1 replies
  • 0 likes

Resolved! Paying for Gigabit, getting 1/2 the speed...

I have been paying for Gigabit internet, yet that maximum download I get is usually around 600Mbps (which is not horrible, but only 60% of what I am paying for.  Also my upload speeds, I am lucky if I get 15Mbps, only 50% of the advertised speed.  Ye...

Feejai by I plan to stick around
  • 6513 Views
  • 18 replies
  • 1 likes

Fiber Availability

Does Rogers plan to bring fibre to everywhere in Canada? How about the GTA? If so, how long will rollout take?I would like to be able to have higher upload speeds than 50Mbps.

Tmothy12 by I'm a reliable contributor
  • 4187 Views
  • 6 replies
  • 0 likes

Rogers won't work when the power is out even with a generator

OMFG!! We switched over to fiber just a few months ago and the power has been out twice here in the last month and we had NO IDEA that our Internet & tv would not work even with a generator. Before we got fiber we could always watch tv and use the In...

0752 by I've been around
  • 699 Views
  • 2 replies
  • 0 likes

Resolved! 100% Rogers throttle speeds

I live in Keswick and did a survey of 921 homes and nobody gets speeds above600mbHi technician come to my house and check out the lines and my modem and check the node at the boulevard.the technician said everything is 100% good.I’ve talk to in Every...

warhawkice by I've been here awhile
  • 19943 Views
  • 19 replies
  • 0 likes