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Multiple internet disconnects daily

Getting multiple connection drops daily, sometimes for long periods of time (multiple hours) in Brampton Steeles and Hurontario area. I have a gen 1 Rogers Ignite modem with gigabit unlimited package Ignite modem logging is useless as it doesn't seem...

m1919 by I've been here awhile
  • 331 Views
  • 1 replies
  • 0 likes

New upgrade (XB7) channel issues

We Just made the switch from XB6 to XB7 and 500 Mbps connection. 'm running into a peculiar problem with Wi-Fi channels  despite the fact the router was reset to "Auto" select channels.  I don't have any pods or Wi-Fi extenders.  Here's what's going ...

Hmm by I'm an enthusiast
  • 666 Views
  • 3 replies
  • 0 likes

Stouffville Highspeed - Spotty Service

Hello, We've been experiencing massive issues in Ballantrae in the 48/Aurora Rd area for the past couple days. Internet connection experiences high latency than drops. Modem has to be reset every 10-15 mins.   This is a huge problem as many work for ...

Bshahwu by I'm here a lot
  • 1967 Views
  • 14 replies
  • 1 likes

Service Interruption in Markham, ON

Internet Outage in Berczy Village of Markham since 11Dec2023, Monday   Monday: 11:30 Tuesday: 9:00 Wednesday: 9:15     ***Added Labels***

gilbertjia by I've been here awhile
  • 419 Views
  • 2 replies
  • 0 likes

Ignite streaming boxes and splitters

Has anyone tried using HDMI splitters on Ignite TV boxes? I have two TVs in the same room that can benefit from this if it works.   *** Edited Labels ***

AV_Fan by I plan to stick around
  • 1765 Views
  • 4 replies
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Resolved! High WIFI Latency

The downstream latency on all my wifi connected devices is over 300ms, Ethernet connection to the modem is 8ms.  Signal strength and distance aren’t the issue, I can sit beside the modem with my iPad and iPhone and the wifi latency is still over 300m...

mascf1 by I'm a reliable contributor
  • 538 Views
  • 3 replies
  • 0 likes

New build townhome and cat5/6 rough ins

Hello,We are moving from an apartment and we are looking to migrate our services to a new build town home and they have rough ins for a few cat 5 and 6 and cables (assume it’s tv?).Is it possible for a technician to install the appropriate face plate...

VitaminZ1 by I've been here awhile
  • 906 Views
  • 6 replies
  • 0 likes

We are done

Internet service sketchy at best reached out suggested a new modem.  No change.  Fast forward a few months we called again as now tv stalling as well. A tech was booked and said issue at pole not house and someone would be there same day (Friday) or ...

Ktkel by I've been around
  • 273 Views
  • 1 replies
  • 1 likes

WIFI - down several weeks

WIFI - down several weeks increasing to NO ignite for 48 + hours {chrome 119.0.6045.161, Win 11 }   Use laptops & watch TV via ignite. Around mid-day 12/9/23 ignite failed & shows the ignite screen w / the usual dots waiting for entertainment - I sup...

YtanyaY by I'm a senior contributor
  • 238 Views
  • 1 replies
  • 0 likes

Correct credentials needed

I am unable to gain access to my @ rogers.com email address. I have had this account for over 20 years.  In attempt to access my email on my phone I am being prompted to "enter credentials" and when I do it brings me to the Yahoo sign in page, I veri...

oreo29 by I've been here awhile
  • 1322 Views
  • 4 replies
  • 0 likes

HELP: Rogers Email powered by Yahoo!

We have recently cancelled Internet service, which I understand means our Rogers email account will be shutdown any day now too. Unfortunately, it seems that there's no way to extract data to my knowledge - I have read a plethora of posts from 2023 t...

ahall2023 by I'm here a lot
  • 2280 Views
  • 11 replies
  • 0 likes

Wifi outages since Nov 20 in London Ont

For over 3 weeks now our wifi goes off and on all day. I out in a complaint and yesterday I received a message from Roger’s’s it was completely fixed and today it’s back doing the same. Is anyone else experiencing this?   *** Edited Labels ***

Spucy by I've been around
  • 430 Views
  • 1 replies
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Resolved! No Internet for 3 Days

I got my ignite internet services installed on Saturday (Dec 9) and now it’s Monday (Dec 11) and still there’s no internet connection at our house. It’s been 3 days of nightmare and horrific service from Roger’s. The technician disconnected our previ...

Maunil95 by I've been here awhile
  • 558 Views
  • 1 replies
  • 0 likes

No Internet Service for Two Weeks

As it stands now, I don’t have internet at my new home after booking someone to come 2 weeks ago. The person who came couldn’t disconnect the fibre for bell to install rogers internet. Now we’re expected to wait another 1-2 weeks for the right techni...

Sm1414 by I've been here awhile
  • 488 Views
  • 3 replies
  • 0 likes

Resolved! Temporary line issue

I have ignite internet installed yesterday and this turn out a huge headache. The orignal line is not working (was working last year) and the tech ran a temorary line from the greenbox infront of my neighbour's house, up to trees, cross his driveway ...

Resolved! Recover or Restart a Deleted Email Account

I recently deleted an email sub account as i hadnt been using it much. I used it for signing up for things at retail stores and other non-essential online sign ups, none of which i care about but i just realized that there is one service that uses th...

Resolved! Email Question

When composing an email, a person's email address has stopped filling in in the to: line. How do I get it to restart this?       ***Edited Labels***

Cahier by I've been here awhile
  • 916 Views
  • 3 replies
  • 0 likes

Can't Access Email

I've tried signing into my rogers yahoo email and cannot get access, via mobile and desktop. I run into the "Sorry, the username or password you entered don't match our records. Please try again."   When I go to reset my password, it doesn't even rec...

Scott2080 by I've been here awhile
  • 4767 Views
  • 8 replies
  • 1 likes

Rogers DNS Hijacking

I recently switched over to Rogers from Bell, and I am so far very frustrated by what Rogers is doing with this service.  First up, I found out that I can't disable the DHCP server on the Rogers modem, which.... really?  Why do that?  I've always ran...

nlfog by I've been here awhile
  • 2954 Views
  • 9 replies
  • 1 likes