Network outage
Rogers internet was down last night, do we get credit for the time your network was down? We shouldn't have to pay for the time your service isn't available.
Forum Posts
Internet wifi keeps disconnecting
Hi my ignite wifi keep disconnecting. The wired connection is ok any suggestions **Labels Added**
Help with MoCA setup understanding
Hello All, I apologize in advance if this has been answered before (I have gone through a ton of posts here and other forums) but had questions that I'd be grateful if answered for complete understanding. I just moved to a townhouse and unfortunate...
Intermittent connectivity since July 22, 2024
Starting Monday, July 22, I've been having intermittent connectivity with TV and wired Internet. I live in a condo served by Rogers and I checked with my neighbour who is seeing the same issues. Today, July 25, 2024, it's been pretty bad: 215PM down,...
Mac Mail on Rogers
My Mac Mail has been out of service since I switched to Rogers Ignite since June 2023. Why is it taking Rogers so long to correct this issue? I wonder how many other Rogers customers are experiencing this same problem? **Labels Added**
Large packet loss for the last couple days
I've noticed my internet has been degraded the last couple days and today I saw that I have significant packet loss, anywhere from 5-13%. I tested this with simple continuous ping as well as cloudflare's speed testing tool. I've also noticed my downl...
Resolved! Incorrect Location
I am unable to use rogers internet on one of my on line games. I beleive by default, the modem shows a location in Ontario, where my game isn t approved. I live in NB. I am able to access the game okay if I use data on my phone. ***Edited Label...
Resolved! frequent connection drop with my work laptop
Since past month or so I have been experiencing issues with Internet/wifi connection to my work laptop. The connection drops very frequently. I checked with my work IT team, there are no issues with my work network. However they are suspecting that t...
constant issues for aproximitely 3 years now
To Whom It May Concern, My family lives in a fourplex and we have been with rogers for decades. Since i moved back to London about 3 years ago in the same fourplex I have noticed constant inconsistency with speed and latency like i have a 1.5gb dow...
Switched from Fido to Rogers - Latency terrible at night now?
So I've been trying to figured out why switching to Rogers from Fido has been a terrible experience. I've had pings go from 1s to 3s and a bunch of packet loss for hours on end at night time. I had no previous issues with Fido. Tech came out last ...
Excessive Jitter when gaming; highly time of day dependent
First time posting here, but I'm hoping for some help moving forward with this problem: On weekdays, starting around 9am, I start to see latency instability in any server I'm connected to. With online gaming, this manifests as rubber-banding/warpi...
Resolved! Getting only one IPv6 address
I use two independent routers on Rogers network. One router works correctly (I use opnsense, but I don't think the problem is related), however when I connect second router it messes up IPv6 network on the first one. I noticed that that second device...
How to limit wifi to trusted devices only in ignite modem
Hi, all I recently migrated my home internet from FIDO to Rogers. There was a feature in the old FIDO router allowing me to limit wifi access only to the trusted devices. But I can't find the similar setting in the Ignite router or the Ignite HomeC...
Internet keeps disconnecting for a few minutes
Any others having issues with their internet disconnecting for a few minutes. It has been happening to me for a few months now, randomly. It can happen multiple times per day or once a week. Lately it has been worse and the first disconnection seems ...
How fast can internet service be provisioned?
HelloI currently have Rogers Ignite tv for 4k and stuff with xb7. Tv only, no internet.Unfortunately due to extreme incompetence, both DSL and Fibre (FTTH) from Bell are out of the question. A 7th tech is coming tomorrow.... yes 7th...How fast can Ro...
Is my Ignite router wi fi 5 or 6 05 ?
Hi! I have a rogers ignite service and of course a router supplied by Rogers. The question - is it wifi 5 or 6? How do I find out? ***Added Labels***
No Internet during Power Outage
Hi, I have UPS for my router - white Hitron router. During the power outage, the green light blinking rapidly. I called tech support, customer concern then routed back to tech support. They said they can't do anything. The hub in my neighbourhood h...
Renaming a host on the local network.
How does one give a new hostname to a reserved IP address on the local network; the field doesn't seem to be editable. (In this specific case, the hostname for three of my entries seems to have magically changed to "*".) ***Added Labels***
Ignite Internet is not work on certain devices
I installed my Ignite modem yesterday, it worked well on my Mac, phones, and tablets. But it didn't work on my PC. I tried ethernet and wifi, and it shows connected but I cannot reach any website or download anything. I just transitioned from Bell, a...
Wifi Pods
I have 1.5 Gig package with Rogers, XB7 router and have been using 3 of those pods that are supposed to extend coverage. I was having connection issues (teams meetings where I dropped out/frozen) so started to investigate - the Ignite App was actuall...
