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Ignite Wifi Gateway (Arris XB6) vs. Old Hitron Gateway

We recently got the ignite bundle with tv and internet, we cancelled it because we were mislead and are sticking with legacy internet with Hitron modem. I still have the Arris XB6 and ignite tv box unopened. i know i have to return the TV box, but wh...

imeem by I Plan to Stick Around
  • 15827 Views
  • 12 replies
  • 0 likes

Packet loss when Games/Working from home

At this point I'm unsure how too approach this problem.   The family has been through 3 tech's at this point, multiple times saying it's not an issue on their end. We've been told over the phone that they don't see any packet loss what so ever, howev...

Rogers Yahoo Mail Requires Password Reset

I can login to rogers.com and view my account no problem.   I can view my yahoo rogers email through outlook office on my desktop no problem.   But when I go to yahoo mail it says wrong pass....it is definitly 100% correct pass.   So I decide to try ...

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observer789 by I've Been Here Awhile
  • 1438 Views
  • 11 replies
  • 0 likes

Requesting installation of FTTH (Fiber to the Home) internet?

I was a Rogers customer before. months ago, one Rogers rep knocked on the door to notify me that the FTTH is available at my address and told me someone will come to. install FTTH for me if I switched to Rogers interenet.   and I also saw some worker...

MichaelL by I've Been Around
  • 15595 Views
  • 46 replies
  • 0 likes

AP mode for pairing

I need to pair a Bluetooth device, using the following methods.Here's some info from the manufacturer:If they have band steering, ie. only 1 SSID for both 2.4 and 5GHz bands, then you have to use AP mode on the device. If they have separate SSID, the...

Turfie by I'm Here A Lot
  • 860 Views
  • 11 replies
  • 0 likes

Lost WiFi Connection

I have hitron wireless modem and while I was on Firefox browser the wireless modem disconnected and I have to connect directly to the modem using the Ethernet cable, with the the cable the internet was working so I have to disconnect the modem and re...

Wifi Connection Stopped Completely

Hi, im in waterloo my wifi connection stopped suddenly and im not able to work ... in the line waiting for the call center to answer my call for 59 mins now! Rogers customer service is really bad!     ***Edited Labels***

Does Rogers now use FTTH

How can I find out if Rogers has FTTH in my area? I’ve contact Rogers and they have no idea and some don’t even know what FTTH is. I’ve read many different posts with contradicting info. Some say Rogers will notify you when its available in the area,...

peter101s by I've Been Here Awhile
  • 2058 Views
  • 4 replies
  • 0 likes

No Ranging Response received - T3 time-out

Hi all, I've been researching this problem for the last few weeks, and notice many people have similar issues. I have a tech come over a week from now, and want to make sure I ask all the right questions and have him/her check everything they should....

Lodar by I've Been Here Awhile
  • 9157 Views
  • 23 replies
  • 1 likes

Resolved! Factory Reset Ignite TV Modem

I changed the password on my coRouter and I can't fir the life of me remember what I changed it to. I need to do a factory reset to erase the password and I am able to access my router settings once again.   *** Edited Labels ***

MJ3005 by I've Been Around
  • 1390 Views
  • 1 replies
  • 0 likes

Digital to Ignite Platform Migration

I currently have Rogers digital, with an internet modem wired into my cat5 jacks, and a PC wired into the network router upstairs. I also have three separate phones wired into my phone jacks. My package is up for renewal, and I need a solution that k...

geddo by I've Been Here Awhile
  • 454 Views
  • 2 replies
  • 0 likes

Internet down when it rains

Anyone else having issues with Rogers internet when it rains? I had a tech come out 4 days ago, he switched my Rogers router. Said everything should be fine. Still having issues, internet drops few times a day for 2-3 minutes and if it rains internet...

Rsheikh by I've Been Here Awhile
  • 1278 Views
  • 12 replies
  • 0 likes

Serious trip hazard.

What a mess.  This is a Rogers box on Sandford Fleming Drive in Waterloo Ontario.  The white wire crosses the street and services a house three or four down the street.  The black wire was installed this week and services a house across the street.  ...

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Question about Coax wiring of newly bought home

Hello! I recently purchased a house after a life of living in apartments :).   I have a question about the wiring of the house. IT seems that the Rogers coax line comes in through the basement. That basement is also on the other side of the house fro...

Qubit by I Plan to Stick Around
  • 2394 Views
  • 11 replies
  • 0 likes

Third party apps work with data but not with WiFi

Hi,Recently I started experiencing some issues with my Rogers wifi. Some apps can’t even start under wifi, telling me network error. This happens both on a Huawei P30 and iPhone 12. The apps are pet tracking app, huawei App Store and some gaming news...

Resolved! 2 Routers One modem

Can I plug in 2 routers to the coda modem or is that a no no?   *Added Labels*

Streaming (Netflix, YouTube, Prime, Sirius XM Music) won't load

A few weeks ago, while listening to Sirius XM, it simply stopped with a message "internet cannot be verified".  Since then, Sirius, Netflix, Prime, YouTube all take so long to "buffer", it times out with a message "no internet connection" though when...

PJMB by I've Been Here Awhile
  • 586 Views
  • 4 replies
  • 0 likes