Rogers Rocket Wi-Fi Modem – Firmware Trial

[RogersMargaret]

Hello Community,

The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACSMR, CGN3ACR and CGN3AMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). This program is exclusive to registered users of the Rogers Community Forums (space is limited).

The new firmware includes the following features and enhancements:

• IPv6 enabled by default
• Security enhancements
• Fix to preserve LAN connectivity in case of HFC outage or loss of signal
• Addition of Wi-Fi Survey functionality
• Improved stability of WPS function
• Improved Wi-Fi performance
• Various minor GUI changes and improvements

If you are interested in participating, please send a private message to @CommunityHelps with the subject line “Rogers Rocket Wi-Fi Modem Firmware Trial”.  A member of our team will be in contact with you and provide you with further instructions.

We’re keen to receive feedback on this new firmware. Once you've received the new firmware, please provide your feedback directly in the FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial thread. 

Questions regarding this program can be posted below.

***Please note - you must be a registered user of the Rogers Community Forums in order to participate.  To register, please follow these steps.***

Thank you for your continued feedback and support.

[bla2342342342]

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@gp-se wrote:

@bla2342342342

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@bla2342342342 wrote:

I'm on 2.0.10.26T2 and am getting HORRIBLE WiFi speeds.  When I was able to get speeds of upwards of 500Mbit, I'm lucky to see 80-100Mbit right now.  Any way of going back to an older version because this is unacceptable.  Thanks!

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You can go back to the network wide release firmware by doing a factory reset of the modem. Use a pen tip or similar object to push and hold the reset button on the back of the modem for 10 seconds, then release. The modem will reboot and you'll have to set everything back up.

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Thanks.  I just did a rollback to .24 and I'm _very_ happy there.  Network shares were fixed with that release so I'm gonna stick with this for now.

Only thing I forgot about was running an ethernet connection to the router to restart and now I'll have to reset all of my forced IP addresses again.  A bit of pain.  😕

[travelguy89]

still waiting for it to be pushed.....taking a long time

[RogersPrasana]

Hi @travelguy89

Welcome to the Community Forums!

Wait times can definitely be testing. Are you able to confirm the firmware version?  We don't have any pending requests at this time.

Let us know to further assist.

RogersPrasana

[EhmTeeEhf]

I just got my CODA a couple of weeks back and it came stock with the .26 firmware. Is there any way to go back to .24 I too am having horrible latency and wifi speeds.

Please advise

[Datalink]

If you reboot the modem it will update to .27 which is a much better firmware version.  .27 was released today as the latest production version for the 4582.  As usual, my advice, after the update the reboot is complete, is to run another reboot.  I've always seen better performance after an update and second reboot.   Can you post the downstream and upstream tables from the STATUS .... DOCSIS WAN page.  The copy and paste process will paste in the text data from the tables. 

[Hucklebury]

I am on the trial version of 27. Will I get the Final Public release of the firmware. I have done a reboot on Coda and checked the log, I did not see any software init.

[Datalink]

Unless there have been any changes to .27, and I am unaware that has happened, the trial version .27 will be the same as the final production version .27. 

[Hucklebury]

Understood.
Is anyone aware of anymore trial versions in the near future? This could be the stable one for awhile ,,maybe

[Datalink]

Dave is waiting for .29 release from Hitron.  That might take another month.  Wifi improvements are slated for inclusion in .29.

[Hucklebury]

Waiting for .29!!!!
Thanks for the information.

[gp-se]

@Hucklebury

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@Hucklebury wrote:

I am on the trial version of 27. Will I get the Final Public release of the firmware. I have done a reboot on Coda and checked the log, I did not see any software init.

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beta and final are exactly the same.

[Datalink]

ahh, sometimes but not always.  By the time the trial version goes out to the trial modem group, its reasonable to expect that version to remain the same until production release.  That doesn't necessarily work out that way all the time however. 

[Hucklebury]

Datalink

Im on .27 with Coda. I have an Asus 3100 in the picture too with updated firmware. I seem to be having High ping, and packet loss. Could you please have a look at pingplotter for me. (Attached)

[dallasdinatake]

Can't see anything

[Hucklebury]

Trying to figure out my slow ping times with My Coda and Asus router setup> Would you have a look at my Ping results and let me know what you think ?

Target Name: dns.cp.net.rogers.com
IP: 64.71.255.204
Date/Time: 2017-05-27 5:13:44 PM - 2017-05-27 5:23:44 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 1120 92 0.34 10.37 0.68 router.asus.com [192.168.1.1]
2 1121 68 6.00 16.19 8.63 99.234.96.1 [99.234.96.1]
3 1125 0 3.00 20.04 9.65 67.231.222.253 [67.231.222.253]
4 1125 0 23.54 43.29 31.91 69.63.250.201 [69.63.250.201]
5 1125 0 20.63 48.63 26.44 209.148.227.205 [209.148.227.205]
6 1125 0 20.81 55.24 26.58 10.202.47.225 [10.202.47.225]
7 1125 0 25.00 39.59 27.80 dns.cp.net.rogers.com [64.71.255.204]

[Hucklebury]

Here is another test.

Target Name: dns1.rnc.net.cable.rogers.com
IP: 64.71.255.198
Date/Time: 2017-05-27 6:13:03 PM - 2017-05-27 6:23:03 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 1171 91 0.01 1.99 0.50 router.asus.com [192.168.1.1]
2 1171 91 5.97 23.78 8.59 99.234.96.1 [99.234.96.1]
3 1176 0 1.84 19.88 9.65 67.231.222.253 [67.231.222.253]
4 1176 0 23.64 49.13 32.41 69.63.250.201 [69.63.250.201]
5 1176 0 21.18 45.00 26.99 209.148.227.205 [209.148.227.205]
6 1176 0 21.00 40.13 27.20 10.202.47.225 [10.202.47.225]
7 1176 0 21.00 42.70 26.77 dns1.rnc.net.cable.rogers.com [64.71.255.198]

[Datalink]

Answered via pm.

[Hucklebury]

Thank You!!

[ybc]

Is there any added benefit of being on the trial if not used in bridge mode?

I don't have my CGN3 set up in bridge mode, but I've been getting latency issues where the connection drops every few days and I have to power cycle the modem and my routers.

[gp-se]

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@ybc wrote:

Is there any added benefit of being on the trial if not used in bridge mode?

I don't have my CGN3 set up in bridge mode, but I've been getting latency issues where the connection drops every few days and I have to power cycle the modem and my routers.

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@ybc Yes, the trial beta firmware benefits users in gateway mode or bridge mode! If you are currently on an Ignite 100u or higher package (unlimited usage plan) you can swap to the new CODA Modem. I would highly suggest swapping to the new CODA modem and signing up for the latest beta firmware. If you stay with the CGN 3 then I would suggest getting the latest beta firmware also, because it brings a lot of improvements.

To join the beta program send a PM to @CommunityHelps with the subject "Beta Firmware Trial" in the message include your account number, modem MAC address, and modem serial number. The last two can be found when you log into the modem.

[Hucklebury]

Please help,

I have the Coda Modem on .27. My Pc upgraded to windows 10 Creator my package is 250/20. Now my download speeds are 32.40. tried resetting coda. performed a button reset and reprogrammed. Still slow speeds.