How can I check that? I submitted request for trial firmware but I don't know if it was pushed to my modem
Hi, I just got my new CGNM-3552 Router installed, but noticed that the software version is 22.214.171.124. How do i get the new trail version on the software installed on my router. I hope with the new trail ver (which I had on the old router Hitron CGN3ACR ), was working good. TheWiFi speed on the new Router really sucks.
@Chand, have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 126.96.36.199.
When you are sending the private message as indicated in that post, also log into your modem and copy the HFC MAC address and modem Serial number and paste that into the message. The HFC MAC Address and modem Serial Number can be found on the STATUS page that is displayed when you log into the modem. The Cable Modem MAC Address and S/N can also be found on the back of the modem.
how do wet that trial firmaware pushed? i requested a week ago...is it done automaticcaly? i keep checking my modem firmware and its still the same xxx.21 still
Please check your Private Message box, CommunityHelps did not receive message back from you. Once we received all required information then we submit it for the firmware deployment, thank you.