Rogers Rocket Wi-Fi Modem – Firmware Trial

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I've Been Here Awhile
Posts: 4

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I also found "CGN3ACSMR" about my hitron as appeared in Login page.

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Resident Expert
Resident Expert
Posts: 6,985

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@sokho, have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 4.5.8.22.

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...


When you are sending the private message as indicated in that post, also log into your modem and copy the HFC MAC address and modem Serial number and paste that into the message.  The HFC MAC Address and modem Serial Number can be found on the STATUS page that is displayed when you log into the modem.  The Cable Modem MAC Address and S/N can also be found on the back of the modem.



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Rogers Employee
Rogers Employee
Posts: 132

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I haven't thought about this as i was on sick leave. I will check the model when i can. I finally got back to work today
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I've Been Here Awhile
Posts: 2

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Rogers Rocket Wi-Fi Modem Firmware Trial
I'd like to try the firmware update because my Rocket Modem keeps disconnecting. It's in bridge mode.CGN3AMR

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Resident Expert
Resident Expert
Posts: 6,985

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@dslumley have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 4.5.8.22.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...

 

When you are sending the private message as indicated in that post, also log into your modem and copy the HFC MAC address and modem Serial number and paste that into the message. The HFC MAC Address and modem Serial Number can be found on the STATUS page that is displayed when you log into the modem. The Cable Modem MAC Address and S/N can also be found on the back of the modem.



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I've Been Around
Posts: 1

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hello I would like to be a part of this program
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Resident Expert
Resident Expert
Posts: 6,985

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@Jiggaman, please look at my post just above yours for the instruction link.



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I've Been Here Awhile
Posts: 4

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Cannot chrom cast getting message 'device missing'

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I've Been Here Awhile
Posts: 4

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

When will this be resolved?

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Resident Expert
Resident Expert
Posts: 6,985

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@lvasic, are you running the trial firmware version 4.5.8.22 on your modem, and if so, did you run a factory reset after the update was loaded by Rogers?