@dnimko, Its too bad you were told to swap modems as that was unnecessary. Have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 4.5.8.22.
http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...
Follow the instructions in that post to setup the modem after the update, Factory reset and reboot. Then, when you are logged into the modem, with a pc that is directly connected to the modem, navigate to the modem's BASIC .... GATEWAY FUNCTION page. Disable the Residential Gateway function page. Save the setting and the reboot will commence a reboot into Bridge mode.
You can disconnect the pc during that reboot and connect the router to the modem and pc to the router. I making an assumption that the router will pickup its assigned IP address from the modem when the modem has completed its reboot. Sometimes, when switching modems, its necessary to factory reset the router and start the router with its default settings loaded. That usually resolves any issues that people have when then switch modems from one provider to another.
What you should do is run a speedtest when connected to the modem and then to the router. Use www.speedtest.net Toronto Telus and/or Toronto Beanfield servers. speedtest.fibrenoire.ca is also a good site for a speedtest. In both cases, modem and router, you should see the same results when connected via ethernet.
When you are connected to the router via ethernet or wifi, you can log into the modem by using 192.168.100.1 That will allow you to check the firmware version, signal levels or kick the modem back into Gateway mode as the BASIC .... GATEWAY FUNCTION page is still accessible when the modem is in Bridge mode. So, you don't have to use a Factory reset to kick the modem back into Gateway mode, although it can be done that way. After a Factory reset, the modem reboots back into Gateway mode, regardless of originally starting in Gateway or Bridge mode.
@huuu, at the moment the firmware is not being pushed out to all of the CGN3 variations. There are the CGN3, CGN3ACR, CGN3AMR, CGN3ACSMR and the new gigabit CGNM-3552.
Firmware version 4.5.8.21 which has been superseded by .22 was initially targeted at the CGN3ACSMR at the time, however, it can be loaded on the CGN3AMR and CGN3ACR as those modems are fairly close to the CGN3ACSMR.
The current trial version is 4.5.8.22, and there are most likely two versions, one for the CGN3xxx modems and one for the CGNM-3552 although both versions use the same version number.
The problem at this time, as I see it, is to bring all of the various modem firmware versions up to the same revision level or number across the board. At the moment, technical events are probably moving faster than Rogers capability to keep up with revising all of the modem versions simultaneously. That is a configuration management challenge for any organization with multiple devices that are similar but not exactly the same, so, it takes manpower and time to make all of the required revisions to each specific modem firmware, followed by release testing. When that is complete, you will see network wide updates occuring. Until then the trial versions are only loaded when requested by the customer.
Hope this provides a little explanation of the situation.
@hfarooqui, please have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 4.5.8.22.
@sokho, have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 4.5.8.22.
http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...
When you are sending the private message as indicated in that post, also log into your modem and copy the HFC MAC address and modem Serial number and paste that into the message. The HFC MAC Address and modem Serial Number can be found on the STATUS page that is displayed when you log into the modem. The Cable Modem MAC Address and S/N can also be found on the back of the modem.
@dslumley have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 4.5.8.22.
When you are sending the private message as indicated in that post, also log into your modem and copy the HFC MAC address and modem Serial number and paste that into the message. The HFC MAC Address and modem Serial Number can be found on the STATUS page that is displayed when you log into the modem. The Cable Modem MAC Address and S/N can also be found on the back of the modem.
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