Rogers Rocket Wi-Fi Modem – Firmware Trial

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I've Been Around
Posts: 1

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hi,

 

I have experienced choppy internet Wi/Fi with the CGN3ACSMR so the support told me to grad the CGN3AMR instead.

 

I am now looking to update the firmware as I read that it is choppy too with the old firmware

 

also

I need to setup this device into bridge mode since I already have a private network and a router setup at home.

but on the initial setup I was unable to do so with the very partial instruction that came with the device I want to roll it back to a bridge so if you have more detailed instructions, I would gladly use them.

 

you have my email on file, if you can send it to my private email that would be appreciated

 

Resident Expert
Resident Expert
Posts: 6,043

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@dnimko, Its too bad you were told to swap modems as that was unnecessary.  Have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 4.5.8.22.

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...

 

Follow the instructions in that post to setup the modem after the update, Factory reset and reboot.  Then, when you are logged into the modem, with a pc that is directly connected to the modem, navigate to the modem's BASIC .... GATEWAY FUNCTION page.  Disable the Residential Gateway function page.  Save the setting and the reboot will commence a reboot into Bridge mode. 

 

You can disconnect the pc during that reboot and connect the router to the modem and pc to the router.  I making an assumption that the router will pickup its assigned IP address from the modem when the modem has completed its reboot.  Sometimes, when switching modems, its necessary to factory reset the router and start the router with its default settings loaded.  That usually resolves any issues that people have when then switch modems from one provider to another. 

 

What you should do is run a speedtest when connected to the modem and then to the router.  Use www.speedtest.net Toronto Telus and/or Toronto Beanfield servers.  speedtest.fibrenoire.ca is also a good site for a speedtest.  In both cases, modem and router, you should see the same results when connected via ethernet. 

 

When you are connected to the router via ethernet or wifi, you can log into the modem by using 192.168.100.1    That will allow you to check the firmware version, signal levels or kick the modem back into Gateway mode as the BASIC .... GATEWAY FUNCTION page is still accessible when the modem is in Bridge mode.   So, you don't have to use a Factory reset to kick the modem back into Gateway mode, although it can be done that way.  After a Factory reset, the modem reboots back into Gateway mode, regardless of originally starting in Gateway or Bridge mode.



I've Been Here Awhile
Posts: 2

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I would like to sign up for the beta trial.  

 

 

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I Plan to Stick Around
Posts: 11

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

is the firmware being pushed to all modem model numbers or its only for that ACR modem, im getting confused

does it matter if its a C---ACR model or that CGNM3552

Resident Expert
Resident Expert
Posts: 6,043

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@huuu, at the moment the firmware is not being pushed out to all of the CGN3 variations.  There are the CGN3, CGN3ACR, CGN3AMR, CGN3ACSMR and the new gigabit CGNM-3552.  

 

Firmware version 4.5.8.21 which has been superseded by .22 was initially targeted at the CGN3ACSMR at the time, however, it can be loaded on the CGN3AMR and CGN3ACR as those modems are fairly close to the CGN3ACSMR.  

 

The current trial version is 4.5.8.22, and  there are most likely two versions, one for the CGN3xxx modems and one for the CGNM-3552 although both versions use the same version number.  

 

The problem at this time, as I see it, is to bring all of the various modem firmware versions up to the same revision level or number across the board.  At the moment, technical events are probably moving faster than Rogers capability to keep up with revising all of the modem versions simultaneously.  That is a configuration management challenge for any organization with multiple devices that are similar but not exactly the same, so, it takes manpower and time to make all of the required revisions to each specific modem firmware, followed by release testing.  When that is complete, you will see network wide updates occuring.  Until then the trial versions are only loaded when requested by the customer.

 

Hope this provides  a little explanation of the situation.



I've Been Around
Posts: 1

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Please include me in the trial to update the firmware of the Router CGN3... I cannot connect to the chorme cast from my desktop or laptop

Resident Expert
Resident Expert
Posts: 6,043

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@hfarooqui, please have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 4.5.8.22.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...

 



I've Been Here Awhile
Posts: 4

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hi,

 

I have problem with installing my Chromecast. The cause of this problem is Rogers internet because when I change something on modem/router setting (e.g. changing Wireless Channel), my Chromecast starts working and then stops working.

 

I have Rogers Hitron cable-modem-router. Technical support has advised me that you can update my modem/router to solve the problem. Please kindly contact me.

 

Thank you in advance.

Resident Expert
Resident Expert
Posts: 13,871

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

There are 4 different hitron models.

Which exact one do you have?



I've Been Here Awhile
Posts: 4

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hi, thanks for your response. My hitron has these Specs: Hardware vesion 1A & Software version 4.5.8.21. If you need another Information, Please advise me.