Last Mile Hardware Optimization + Questions

[whateveraTw435q]

Hello, 
I'm experiencing quick and random drops on ethernet or together affecting both business and leisure uses like conference calling, streaming high quality video, or gaming.  I've had a few support visits to correct the issue, yet it persists. I currently have the TG4482A Gateway. 

The first visit consisted of corrective work inside the house to remove a splitter the original tech who installed the gateway put in, however this tech failed to check the line from the node to the grey box. (even though he said he was going to)

The second visit checked this line and it was damaged so he ran a new cable from the node to the grey box which is awaiting to be buried in spring. 

That leaves the Gateway, the cable from the gateway to the grey box and the rogers node itself which is not too far away. 

I'll post some technical information below, any assistance or advice is greatly appreciated.

Ethernet Cable:
Jadaol cat6 TIA / EIA568B Flat Ethernet cable 

Gateway:
Plugged directly into wall, on open surface. 

Model:TG4482A / Hardware Revision:10
eMTA & DOCSIS Software Version:7.3.4.0.114

Coax Cable to Grey Box:
Older Cable visually quality looks ok, untested.
Belden F9116uv duobond(R) II 75ohm series 6 1c18 
E108118-BN (UL) CATVR or CMR sun res or c(UL)
CMG----FT4 1208 00:00 2ROHS

Grey Box: ???
No idea what's inside but there is more than the one cable coming out, we only use rogers for ignite though.

Coax to node: New cable installed on latest tech visit.

PPC perfect flex 6 series 18 awg etl ft4 3@l180662 2023 450ft

Node itself: 

Cable Modem

HW Version:10

Vendor:ARRIS Group, Inc.

BOOT Version:4.2.28.668728

Core Version:dunfell

Model:TG4482A

Product Type:XB7

Flash Part:4857 MB

Download Version:7.3.4.0.114

Channel IDLock StatusFrequencySNRPower LevelModulation

Downstream	Channel Bonding Value
4	5	6	7	2	3	1	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	0	0	33	34
Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked			Locked	Locked
591000000	597000000	603000000	609000000	579000000	585000000	279000000	615000000	621000000	633000000	639000000	645000000	651000000	657000000	663000000	669000000	675000000	681000000	687000000	693000000	699000000	705000000	711000000	717000000	723000000	825000000	831000000	837000000	843000000	849000000	855000000	861000000			352800000	218800000
38.983261	38.983261	38.983261	38.983261	38.983261	38.983261	38.983261	38.983261	38.983261	38.983261	38.605377	38.983261	38.983261	40.366287	38.983261	38.983261	38.605377	38.605377	40.946209	38.983261	38.983261	38.983261	38.605377	38.983261	38.983261	38.605377	38.983261	38.605377	38.605377	38.605377	38.605377	38.605377			40.58 dB	40.06 dB
5.000000	4.900002	5.000000	5.199997	5.099998	5.000000	4.300003	4.800003	4.599998	4.699997	4.599998	4.599998	4.599998	4.500000	4.400002	4.599998	4.800003	4.699997	4.599998	4.599998	4.599998	4.500000	4.599998	4.800003	4.699997	3.900002	3.799999	3.700001	3.599998	3.400002	3.500000	3.599998			4.800003 dBmV	5.099998 dBmV
QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256			OFDM	OFDM

*Channel ID 4 is the Primary channel

Channel IDLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
2	4	3	1	10
Locked	Locked	Locked	Locked	Locked
25900000	38700000	32300000	21100000	8050000-17950000
5120 KSym/sec	5120 KSym/sec	5120 KSym/sec	2560 KSym/sec	0 KSym/sec
39.770599	41.020599	40.520599	38.760300	46.781513
64QAM	64QAM	64QAM	64QAM	OFDMA
US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_TDMA_ATDMA	US_TYPE_OFDMA

Channel IDUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
4	5	6	7	2	3	1	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	0	0
3805152077	3803935947	3803940278	3803940535	3803949641	3803945008	3803954141	3803959111	3803963665	3803968201	3803972833	3803976966	3803940354	3803981931	3803987400	3803987532	3804010368	3804014960	3804019528	3804001261	3804028549	3804024110	3803991024	3803997366	3804033783	3804032091	3804043887	3803228422	3804006595	3804039234	3804057810	3804062332	0	0
11	11	9	17	24	21	53	13	12	8	13	8	14	10	10	13	8	10	6	13	11	12	463	107	16	716	13	21801	120	10	15	29	0	0
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	1391	18	0	5988	0	226243	1	0	0	0	0	0

Ran  speedtest at the same time to the closest rogers server
PC #1 DOWNLOAD Mbps 935.36 / UPLOAD Mbps 39.20
PC#2 DOWNLOAD Mbps 929.68 / UPLOAD Mbps 34.56

Are there better quality coax cables I can purchase to have installed?
Can the length of these cables be shortened to improve signal quality?  
If the issue is the node, what is the process for repair? 
Does anyone have a free genie wish to grant me FTTH? 

[-G-]

@whateveraTw435q Overall, your signal levels look fine.  However, if you look at your error stats, there are a large number of uncorrectable codewords errors on just a few of your downstream QAM channels.  Hard to say how impactful this would be overall but definitely something that Rogers should look into.  I would advise sending a private message to @CommunityHelps .