Hopefully that data might show why you're experiencing the disconnects.
Almost daily at 3:30 p.m. my internet fails. First call to service the technician indicated that there was interference on the line which she determined was not in my house. A repair was initiated and I received an automated call the next day advising the issue had been fixed. For months, I had absolutely no problem. Recently, the problem has returned. The latest suggestion from customer service was to send me another modem. I haven't installed it yet but still feel it must be a problem with Rogers line as absolutely nothing has changed in the house to cause any issues. I am not a techie. Could they have provided me with a poor quality splitter for the cable? Any suggestions???
Hello and welcome to our Community @Richard8801!
I would highly recommend that you install the replacement modem that we sent to you as your first step. We only send replacement modems after exhausting our troubleshooting steps.
If the issue persists after installing the new modem, please return to the forums here and I will have some further recommendations and support for you! 🙂
Thanks for your post!
An ongoing technical issue can be bothersome
We'd like to take a closer look at this for you and run some tests. Please send a private message to @CommunityHelps so we can locate your information on our file and get started.
If you aren't familiar with our private messaging system please click here