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Intermittent disconnects - CODA-4582U

OttawaDave1
I've been here awhile

I have been experiencing intermittent disconnects of internet service for a few minutes at a time and have replaced the CODA-4582U with no improvement. The modem is is bridged mode and after reading some of the other posts I believe there may be a signal issue. I was able to capture the following info from the DOCSIS Event log today and was hoping someone could interpret and point me in the right direction to resolve the issue.

 

Thanks for your help. 

 

**Removed logs due to Community Guideline: Keep personal info private. - RogersZia**

 

 

***Edited Labels***

 

238 REPLIES 238

Re: Intermittent disconnects - CODA-4582U

eagur
I've been here awhile

Hi,

 

Just tried the trace route command, and this is what I got back.  What is the IP im seeing?

 

C:\Users\erik_>tracert -4 www.google.ca

Tracing route to www.google.ca [172.217.0.227]
over a maximum of 30 hops:

1 20 ms 10 ms 12 ms yyz10s03-in-f3.1e100.net [172.217.0.227]

Trace complete.

 

 

Thanks,

 

-Erik

 

Re: Intermittent disconnects - CODA-4582U

Datalink
Resident Expert
Resident Expert

@eagur that is one of numerous Google IP addresses that you might connect to via Rogers as indicated in the Whois data:

 

https://bgp.he.net/ip/172.217.0.227#_whois

 

 

Re: Intermittent disconnects - CODA-4582U

eagur
I've been here awhile

So I'm also having short intermittent internet outages and trying to figure out where the problem is.

How do I get the trace route to show the other hops?

During these outages I can always ping my router/ap's

The black rogers ignite modem is in bridge mode, and I can still ping it at 10.0.0.1 at the start of the outage, but then it becomes unresponsive for a short bit, then when it pings again, the internet is back.  Is this the modem rebooting? Seems a bit quick for that...

 

Thanks,

 

-Erik

 

Re: Intermittent disconnects - CODA-4582U

Kryshome
I plan to stick around

Just an update on my case, do what I did and get OOTP involved with your case if you have had several techs and senior techs over and havent had your issue resolved. 

 

The cable leading to the pedestal was damaged (all of the techs refused to say this was the issue.) OOTP sent one of their best senior techs the same day they called me, he gave me his business card. Instantly found a problem at the pedestal. 2 weeks later they finished digging a new line down the street, AND he refered me for RG 11 install which is getting done as I write this. My downstream signal is now too high and Rogers needs to adjust the signal. My entire street was having problems (atleast anyone with a coda), and it took ME several hundred phone calls, and probably over 50 live chats before they started taking my problem seriously. I just happened to be one of the furthest houses down the street which is why my issues were more pronounced. The Rogers maintenance crews have been hiding the issue by continuously boosting the signal at the pedestal, but at this point the cable was too severely damaged.

 

So if you have a problem that hasnt been solved, dont post on the forums, its easiest to keep calling in and asking directly for a manager, then ask to be refered for OOTP. I'm so dang tired of jumping through hoops for Rogers. I'll be seeking credits to cover for the last several months of internet intermittancy. I'm not paying a dime for the kind of . I had to go through just to get them to fix a problem in their infrastructure. I hope my street is thankful I was so persistant because this issue would likely have not been resolved until the internet completely ceased working. 

 

All in all, this experience was a joke. I am grateful OOTP was able to help. Rogers needs to figure things out because as soon as Bell rolls out fibre to the door I'm jumping ship. Not saying Bell is any better but I'll gladly take new infrastructure over old outdated coax any day of the week. 

 

Edit: Now they just need to lower the signal and the service should hopefully be working as planned.  

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1621000000256QAM14.2001235.780
2849000000256QAM14.100234.346
3855000000256QAM13.000333.957
4861000000256QAM13.000433.957
5579000000256QAM14.100535.595
6585000000256QAM13.500635.595
7591000000256QAM14.100735.595
8597000000256QAM14.400835.595
9603000000256QAM13.700935.595
10609000000256QAM14.1001035.780
11615000000256QAM14.6001135.595
12279000000256QAM8.400136.610
13633000000256QAM14.6001335.780
14639000000256QAM14.1001435.595
15645000000256QAM14.5001535.780
16651000000256QAM14.4001635.595
17657000000256QAM14.0001735.595
18663000000256QAM13.8001835.595
19669000000256QAM13.4001935.595
20675000000256QAM13.6002035.084
21681000000256QAM13.0002135.084
22687000000256QAM13.0002235.084
23693000000256QAM13.2002335.084
24699000000256QAM12.9002435.084
25705000000256QAM12.9002535.084
26711000000256QAM13.7002635.595
27717000000256QAM12.8002734.926
28723000000256QAM12.5002835.084
29825000000256QAM12.9002933.957
30831000000256QAM12.9003033.834
31837000000256QAM13.0003133.957
32843000000256QAM13.3003233.957
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES9.400002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
121100000ATDMA - 64QAM33.75013200000
238700000ATDMA - 64QAM32.50046400000
332300000ATDMA - 64QAM32.25036400000
425900000ATDMA - 64QAM31.75026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Intermittent disconnects - CODA-4582U

zzzl
I've been here awhile

I've had the worst experience with the internet connections in the past week. I'm using the CODA-4582u as well. Both the wired and wireless devices keep disconnecting from the internet literally every few mins...Even if the devices connect, the internet still drops as if there is no access. It would work for one sec then drop again. What ridiculous is i couldn't even open this forum using my network. Had to go somewhere else to post this message.

 

I've tried what i could do myself: unplug cables/reboot/factory set/ swap the modem with nothing was improved. I tried to ask for a tech visit via live chat, and that CSR just insisted it is an "area issue" and literally forced me to end the conversation. 

I've grabbed some logs from last night. Could anyone help me take a look if there is anything unusual? It looks ok to me from what i've learnt from the forum. Is it a issue related to the infrastructure/lines? I don't mind cancel the rogers service and spend more ,money joining Bell if the issue can be fixed right away by doing that.

 

Thank you,

 

 

Downstream Overview
   
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)    
1 591000000 256QAM 2.1 7 37.356    
2 855000000 256QAM 2.8 3 37.356    
3 861000000 256QAM 2.3 4 37.356    
4 579000000 256QAM 2.5 5 36.61    
5 585000000 256QAM 1.9 6 36.61    
6 849000000 256QAM 3.3 2 37.636    
7 597000000 256QAM 1.6 8 36.61    
8 603000000 256QAM 2 9 36.61    
9 609000000 256QAM 2.1 10 37.356    
10 615000000 256QAM 2.6 11 37.356    
11 621000000 256QAM 2.7 12 37.356    
12 633000000 256QAM 2.6 13 37.356    
13 639000000 256QAM 2.4 14 36.387    
14 645000000 256QAM 2.4 15 36.387    
15 651000000 256QAM 2.4 16 37.356    
16 657000000 256QAM 2.2 17 36.61    
17 663000000 256QAM 1.9 18 36.61    
18 669000000 256QAM 2 19 37.636    
19 675000000 256QAM 2 20 37.356    
20 681000000 256QAM 2.2 21 37.356    
21 687000000 256QAM 2 22 37.636    
22 693000000 256QAM 2 23 37.356    
23 699000000 256QAM 2 24 36.61    
24 705000000 256QAM 2.1 25 36.61    
25 711000000 256QAM 2.1 26 37.356    
26 717000000 256QAM 2.1 27 36.61    
27 723000000 256QAM 1.9 28 36.61    
28 825000000 256QAM 2.7 29 37.636    
29 831000000 256QAM 2.7 30 37.636    
30 837000000 256QAM 3.2 31 37.636    
31 843000000 256QAM 3 32 37.356    
32 279000000 256QAM 0.6 1 36.387    
OFDM Downstream Overview    
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)  
0 4K 2.76E+08 YES YES YES 1.1  
1 NA NA NO NO NO NA  
Upstream Overview    
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth    
1 36996000 ATDMA - 64QAM 50.5 8 6400000    
2 13696000 ATDMA - 64QAM 52.5 5 6400000    
3 30596000 ATDMA - 64QAM 50.5 7 6400000    
4 23700000 ATDMA - 64QAM 52.25 6 6400000    
OFDM/OFDMA Overview    
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5 0 0 -inf -1 4K
1 DISABLED 0.5 0 0 -inf -1 4K

 

(Log removed for security/privacy reasons. Please edit the CM-MAC address before posting. - RogersMoin)

Re: Intermittent disconnects - CODA-4582U

zzzl
I've been here awhile
Hey @dk23 , just did get it fixed by the rogers techs? or it turns out you joined Bell and everything got fixed right away?

Re: Intermittent disconnects - CODA-4582U

Hello, @zzzl.

 

Thank you for posting a detailed message, and welcome to Rogers Community Forums!

 

The intermittent connection can certainly be disruptive. If the intermittency is due to an identified issue affecting multiple users, then a tech visit will not be helpful. 

 

The Upstream signal levels are at a higher threshold that may be the cause of the intermittency. We can further look into it for you; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Cheers,

RogersMoin

Re: Intermittent disconnects - CODA-4582U

Cameraguy23
I've been here awhile
Wow those are numbers I want.
I'm in the same situation you were after reading all your posts. It's been over a year with drop- outs and I'm frustrated. Here are my numbers.

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 651000000 256QAM -5.000 16 38.983
2 849000000 256QAM -6.900 2 38.983
3 855000000 256QAM -6.900 3 38.605
4 861000000 256QAM -7.200 4 38.605
5 579000000 256QAM -5.200 5 38.605
6 585000000 256QAM -5.200 6 38.983
7 591000000 256QAM -5.000 7 38.605
8 597000000 256QAM -5.000 8 38.983
9 603000000 256QAM -5.100 9 38.605
10 609000000 256QAM -5.100 10 38.605
11 615000000 256QAM -5.100 11 38.605
12 621000000 256QAM -4.700 12 38.605
13 633000000 256QAM -4.800 13 38.983
14 639000000 256QAM -5.000 14 38.983
15 645000000 256QAM -5.000 15 38.983
16 279000000 256QAM -5.400 1 37.636
17 657000000 256QAM -4.600 17 38.605
18 663000000 256QAM -4.700 18 38.983
19 669000000 256QAM -4.900 19 38.983
20 675000000 256QAM -4.900 20 38.983
21 681000000 256QAM -5.200 21 38.983
22 687000000 256QAM -4.800 22 38.983
23 693000000 256QAM -5.100 23 38.605
24 699000000 256QAM -5.300 24 38.983
25 705000000 256QAM -5.500 25 38.983
26 711000000 256QAM -5.400 26 38.983
27 717000000 256QAM -5.600 27 38.983
28 723000000 256QAM -6.000 28 38.605
29 825000000 256QAM -6.200 29 38.605
30 831000000 256QAM -6.200 30 38.605
31 837000000 256QAM -6.300 31 38.605
32 843000000 256QAM -6.800 32 38.983
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -5.599998
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 21100000 ATDMA - 64QAM 43.250 1 3200000
2 38700000 ATDMA - 64QAM 40.750 4 6400000
3 32300000 ATDMA - 64QAM 40.750 3 6400000
4 25900000 ATDMA - 64QAM 39.500 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K


Re: Intermittent disconnects - CODA-4582U

Thai69
I plan to stick around

I recently switched from Residential Gigabyte to Business Gigabyte. Rogers gave me a new modem (CODA-4582U) and this one now randomly drops internet connections. Log shows plenty of "No Ranging Response received - T3 time-out" errors. Only a hard reboot will fix the issue. I never had this issue with the Residential Gigabyte and previous modem. Should I request a replacement modem?

Re: Intermittent disconnects - CODA-4582U

Good evening @Thai69,

 

Thank you for posting your situation to the Community! I hope you're doing well and staying safe.

 

We appreciate you took the time to bring up this situation regarding your internet service to our attention. You may not need a replacement modem.

 

Could you please log into the modem and navigate to Status/DOCSIS WAN and post the Downstream, Upstream and OFDM sections so that we can examine the signal levels? We definitely want to assist you with resolving this matter as soon as possible.

 

Looking forward to your reply!

 

RogersMaude

Re: Intermittent disconnects - CODA-4582U

tacocorp
I've been here awhile

I've been a Rogers customer for ~10months and during this period I've had hundreds of cases of disconnects ranging from 1-20+ mins, whenever I've contacted support it had been resolved and it wasn't their problem it was my home network that was the issue because I'm using the modem as a modem, I have Google Wifi setup in my house.

 

Yesterday during a typical disconnect I called Rogers and they picked up immediately, after explaining the issue they said the community was fine but my modem was offline. This was the first time where there is clear cause of Rogers hardware being the problem, validated by their team. They then sent a technician who was no help, it was raining and from inside his car he said the line from the box to my house looked good, and he saw no issues on his end.

 

After 7 hours on the phone with Rogers and an expected phone call in 3-5 days from the office of the president, I'm fed up. The issue is either node-box, the box itself, box to modem or the modem device based on the technical diagnosis from Rogers. After a manager in the retention team told me they could reduce my monthly bill (why would I pay for something that doesn't even work!?) I requested a sim card for my phone so I could tether during the period that it will take for this to be resolved - they declined. 

 

Unfortunately for me Bell only offers 15mbps down 1up at my address so my options are limited, either set this up through my business with an expensive dedicated line, use a Rogers reseller or get very slow speeds from Bell. I'm curious if anyone on here has been able to use a different modem in case that truly is the issue or if there is a solution as both my wife and I work from home, she is a physician who has shifted her focus to the care and research of patients with Covid19 but accessing her EMR and downloading files via her hospital VPN requires a stable connection which we're unable to get with our current situation. Any help/advice would be greatly appreciated. 

Re: Intermittent disconnects - CODA-4582U

tacocorp
I've been here awhile
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000QAM2563.700738.983
2855000000QAM2563.000340.366
3861000000QAM2562.900440.366
4579000000QAM2563.799538.983
5585000000QAM2563.900638.983
6849000000QAM2562.700238.983
7597000000QAM2563.599838.983
8603000000QAM2563.599940.366
9609000000QAM2563.7991040.366
10615000000QAM2564.3001138.983
11621000000QAM2564.5001240.366
12633000000QAM2565.0991340.366
13639000000QAM2565.3001440.366
14645000000QAM2565.6991540.946
15651000000QAM2565.8001640.366
16657000000QAM2565.8001740.366
17663000000QAM2566.0991840.946
18669000000QAM2566.1991940.366
19675000000QAM2566.0992040.946
20681000000QAM2566.0002140.366
21687000000QAM2565.8002240.366
22693000000QAM2565.8002340.946
23699000000QAM2565.8002440.366
24705000000QAM2565.9002540.366
25711000000QAM2566.5002638.983
26717000000QAM2566.5002740.366
27723000000QAM2566.5002840.366
28825000000QAM2563.7992938.983
29831000000QAM2563.5993038.983
30837000000QAM2563.2003138.983
31843000000QAM2563.0993238.983
32279000000QAM2564.900138.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES3.799999
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
12530000064QAM33.51023200000
23699600064QAM34.77046400000
33059600064QAM34.52036400000
42210000064QAM33.51013200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: Intermittent disconnects - CODA-4582U

Hello, @tacocorp

 

Welcome to the Rogers Community Forums!

 

It's really disappointing to hear that you've had issues spanning 10 months without a resolution even after multiple attempts.

 

I am confident that most of the basic troubleshooting steps have been completed. I'd like to rule out a few things inside of the home just to cover all of our bases.

 

Is the modem connected directly to the power socket or does it connect via a power bar/surge protector? If it is connected using a power bar/surge protector please bypass it and connect directly to the power socket. If it is connected directly to the socket already, please try using a different power socket. An extension cord may be required to make this work.

 

Thank you for posting your signal levels. Everything appears to be within the specified range.

 

Keep us posted if the intermittent disconnect issue is persistent after trying this.

 

RogersTony

 

Re: Intermittent disconnects - CODA-4582U

Cameraguy23
I've been here awhile
Hi thanks for getting back to me. Yes I have it directly plugged into a wall socket.
I just got another modem ( the white one) might be my 10 one, crazy. I'm still having the same problem and now it keeps rebooting on its own at time. This is really unacceptable for having issues this long and paying for it. You're not a 3rd party ISP provider! Not only that but Rogers is only provider in my area and I'm stuck. If Bell was in my area I would leave in a heartbeat!!!

Re: Intermittent disconnects - CODA-4582U

iamdman
I've been around

Having random disconnects as well throughout the day (same CODA-4582U).  Disconnect lasts about 5 minutes then comes back.  Would appreciate analysis of my data below... thanks!

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1633000000QAM256-3.7991337.355
2621000000QAM256-2.2991237.636
3639000000QAM256-3.9001437.355
4645000000QAM256-4.0991537.355
5597000000QAM256-3.200837.355
6603000000QAM256-2.900937.355
7609000000QAM256-2.4001038.605
8615000000QAM256-2.0991137.636
9279000000QAM256-2.700137.636
10579000000QAM256-3.599537.636
11585000000QAM256-3.599637.355
12591000000QAM256-3.799737.355
13651000000QAM256-4.0001637.355
14657000000QAM256-3.9001737.636
15663000000QAM256-3.7991837.636
16669000000QAM256-3.7001937.355
17675000000QAM256-3.7002037.355
18681000000QAM256-3.7992137.355
19687000000QAM256-4.4002236.609
20693000000QAM256-4.7992336.609
21699000000QAM256-4.7002436.609
22705000000QAM256-4.0992536.609
23711000000QAM256-3.9002637.636
24717000000QAM256-3.5992737.636
25723000000QAM256-3.9002837.355
26825000000QAM256-4.2992936.386
27831000000QAM256-5.0003036.386
28837000000QAM256-5.4003135.779
29843000000QAM256-6.2003235.779
30849000000QAM256-6.200235.595
31855000000QAM256-6.099335.779
32861000000QAM256-5.900436.386
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-2.299999
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13059600064QAM43.27036400000
23699600064QAM42.77046400000
31369600064QAM40.77016400000
42370000064QAM42.77026400000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: Intermittent disconnects - CODA-4582U

gcraven
I've been here awhile

We have had this issue for months.  Over the phone support and many tech visits from a regular tech and then multiple visits from a senior tech.  Replaced cable running to modem and all cables going to each cable box.  Replaced the modem twice.  Both techs saw the intermittent issue at the small green box on the front lawn of the signal dropping out.  They couldn't fix it even had another team out to where it comes into the neighbourhood.  Said because it is intermittent there is nothing they can do.  Only advice was to upgrade to ignite????

Re: Intermittent disconnects - CODA-4582U

@gcraven it sounds like Rogers has basically abandoned your street.  If there's a cable issue on the cable that runs from the neighbourhood node to the end of the run on your street, then most likely everyone on your street that uses any cable service from any company will be affected.  I would expect Rogers and the TPIA companies to be receiving constant complaints. 

 

Ok, for now I'd ping off of the moderators to see what the true story is and what the notes on your account indicate.  follow this link @CommunityHelps to their public page when you are logged into the forum.  On that page will be a link to "Send this user a private message".  Follow that link to the message composition page.  It will already be addressed.  Fill in the subject and details.  Please include your account number for your home services so that the one of the moderators can start looking at the previous tech notes.  The moderators can arrange for Senior tech visits, but, it sounds like your beyond that stage and you probably require a maintenance crew to determine what the problem is.  I leave it for the moderators to kick this over to the engineering staff to figure it out. 

 

When you're logged into the forum, look for a number overlaying your avatar in the upper right hand corner.  That avatar serves as a link to your profile and message inbox and sent box.  Follow those links down to the message inbox.  You can simply respond to the messages by following the response links on the page. 

 

I'd keep after the moderators, looking for a response on how this will be addressed.  In cases like this persistence is the key. 

 

Switching to the Ignite modem will not solve the problem, switching to any other modem won't solve the problem when there's a cable issue on the cable run from the neighbourhood node. 

 

There's more to say on how to log the packet loss that occurs between the modem and the Cable Modem Termination System.  Its rather late, so that's for another post later today or tomorrow.

Re: Intermittent disconnects - CODA-4582U

dijitzd
I've been here awhile

I've had the same experience... It actually seemed ok for the last few weeks for no reason with minor d/c's here and there and all of a sudden I'm getting the constant intermittent d/cs all over again and for longer periods of downtime. This is unacceptable. I'm on the phone right now ready to cancel my rogers account. Never had these issues with Bell - Only switched because Rogers had better speed packages available for a lower cost... Now I can see why. 

Re: Intermittent disconnects - CODA-4582U

dijitzd
I've been here awhile

Funny thing is, I am an ignite customer as well and let me tell you that it doesn't get any better. 

Re: Intermittent disconnects - CODA-4582U

gcraven
I've been here awhile

I had a Rogers sales rep telling me that Rogers Ignite 1Gbps internet is faster then the 1Gbps Rogers Digital Internet that I currently have.  He couldn't tell me why if I am paying for 1Gbps speed that their ignite 1Gbps speed is faster, just that it was.  They are both 1Gbps but one is faster.  🤔

Re: Intermittent disconnects - CODA-4582U

ansred
I plan to stick around

Issue:

Rogers Modem - Internet keeps dropping at least 3-5 times a day

 

Modem Hitron Details:

Hardware Version 2A
Software Version 7.1.1.33

 

Modem Logs:

11 01/11/2021 09:29:41 82000200 Critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.1;
12 01/11/2021 20:19:57 66030111 Alert CM Certificate Error;CM-MAC=;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.1;
13 01/11/2021 23:18:28 82000200 Critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.1;
14 01/12/2021 15:51:44 82001200 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.1;
15 01/12/2021 20:34:29 82000200 Critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.1;
16 01/12/2021 20:54:20 66030111 Alert CM Certificate Error;CM-MAC=;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.1;
17 01/12/2021 22:09:26 82001200 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.1;

 

 

It's really frustrating doing this since this pandemic started, already called support and used chat and keep saying no issues on the modem and there is no outages.

 

Can you advise please?

 

I am thinking of moving to another service provider to be honest.