Intermittent disconnects - CODA-4582U

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I Plan to Stick Around
Posts: 9

Re: Intermittent disconnects - CODA-4582U

After 2 tech visits ( one Senior ) , modem swap , "bad cable" switch - here are the stats for all times when ping reply was over 800 ms . Time is ET. Modem was in Gateway mode/WIFI off . Tests were run from wired connection.
Jan 26:
2020-01-26T02:03:38-0500
2020-01-26T06:36:15-0500
2020-01-26T09:56:56-0500
2020-01-26T10:13:06-0500
2020-01-26T11:07:23-0500
2020-01-26T11:35:31-0500
2020-01-26T11:41:33-0500
2020-01-26T13:45:53-0500
2020-01-26T16:25:40-0500
2020-01-26T16:51:37-0500
2020-01-26T17:09:37-0500
2020-01-26T17:27:38-0500
2020-01-26T17:49:39-0500
2020-01-26T18:49:42-0500
2020-01-26T19:21:47-0500
2020-01-26T19:41:49-0500
2020-01-26T20:28:02-0500
2020-01-26T21:52:05-0500
Jan 27 :
2020-01-27T05:49:26-0500
2020-01-27T13:44:19-0500
2020-01-27T16:52:28-0500
2020-01-27T17:18:29-0500
2020-01-27T17:54:47-0500
2020-01-27T18:40:49-0500
2020-01-27T19:43:16-0500
2020-01-27T20:41:19-0500
Jan 28 :
2020-01-28T12:35:55-0500
2020-01-28T13:42:09-0500
2020-01-28T16:20:16-0500
2020-01-28T16:24:23-0500
2020-01-28T17:14:25-0500
2020-01-28T17:16:25-0500
2020-01-28T17:20:26-0500
2020-01-28T17:42:27-0500
2020-01-28T17:46:27-0500
2020-01-28T18:10:28-0500
2020-01-28T19:16:32-0500
2020-01-28T19:58:52-0500
2020-01-28T20:10:53-0500
2020-01-28T21:00:55-0500
What I've noticed is that it really depends on the gateway. I've had extremely bad latency with 99.228.230.1 - Jan 20 - Jan 25 Much better with 99.228.224.1 Jan 26-27 Now I am on 99.228.44.1 and gathering stats . Not sure how/why the gateway changes , I think it does on the modem reboot , which I did probably 30 times in the last week.
Moderator
Moderator
Posts: 789

Re: Intermittent disconnects - CODA-4582U

Hello, @MoeDar

 

Welcome to the Rogers Community Forums!

 

It's very disappointing to see that you are dealing with drops in connection while streaming videos or gaming online. This definitely should not be happening!

 

We'll need to ask a few questions to determine what could be causing this.

  • When did this first start happening, was it working well for a period of time before this began?
  • Are you connecting via Ethernet or WiFi when gaming/streaming?
  • Does the light pattern of your Coda-4582 change when the connection drops?
  • How long does it take for the connection to be restored, does it require any action on your end?
  • Does this affect all devices you are using to game/stream?

We look forward to your responses!

 

RogersTony

I've Been Here Awhile
Posts: 2

Re: Intermittent disconnects - CODA-4582U

Thank you for your reply.

 

  • When did this first start happening, was it working well for a period of time before this began? - I noticed it on Monday - Jan 27
  • Are you connecting via Ethernet or WiFi when gaming/streaming? -WiFi
  • Does the light pattern of your Coda-4582 change when the connection drops? - All lights go completely off and then back to the initial pattern
  • How long does it take for the connection to be restored, does it require any action on your end? - 5 minutes
  • Does this affect all devices you are using to game/stream?- - I have a laptop, phone and Alexa connected to the WiFi. If I don't use any of these devices nothing happened. But when I start using any of them, the router shuts off and reboots.

I did a hard reset again yesterday but it didn't work. This morning, the router was not working at all. I unplugged it and re-plugged it after 10 minutes, but only the top light was blinking then all lights were off. Eventually, I left it attempting to reboot.

Moderator
Moderator
Posts: 789

Re: Intermittent disconnects - CODA-4582U

Hello again, @MoeDar

 

Thanks so much for providing me with those answers!

 

Can you confirm if the modem is connected directly to the power socket or does it connect through a power bar or surge protector? If the latter, please bypass the power bar/surge protector and connect the power cord directly to the wall socket. If the former, please try a completely different power socket. You may need to use an extension cord to make this work.

 

A faulty power bar/surge protector or power socket has been known to cause the modem to reboot itself. Let us know if issues are persistent after trying these steps.

 

I hope this helps!

 

RogersTony