@Datalink Here are the results of the ping test to the second hop, with the computer plugged directly into the CODA. The test took about two hours to complete.
Ping statistics for 22.214.171.124:
Packets: Sent = 3600, Received = 3178, Lost = 422 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 3981ms, Average = 277ms
Slightly off-topic, but would "upgrading " to Rogers Ignite Internet Gigabit" do anything to alleviate my ongoing issues? This at least would replace/upgrade the modem to the Arris XB6 , if that makes any difference at all..?
Maybe the solution is to request a tech visit to check for noise issues? Don't know. The modems themselves are equipped to check and monitor for noise and as far as I know there is a noise record kept to each modem, if not minute by minute, maybe every five minutes. Don't know why Rogers can't use that record to initiate further action to resolve upstream noise issues.
@User6825 yes, there is another modem. Whether it's an "upgrade" or not is a question for a resident expert. From what I understand, it's a newer modem from a larger company that may have less of a grasp on how to properly use the internal chipset within the modem. Again, I'm no expert.
I just got off the phone complaining with Rogers, and they upgraded me to the 1Gbps service for less than what I'm currently paying for 500 down. I definitely don't think this will resolve any of my issues, but I might as well save a few bucks and get a newer modem. The senior service tech is still scheduled to come out at the end of the month to hopefully at least get a handle on what is wrong with my service. Will report back we'll report back at a later date.
I am having the same issue where during the day the internet disconnects, I was upgraded to gigabit internet but didn't help. The issue only happens during the day and I can see the modem lights go off except the top power one on the CODA modem. After few minutes internet comes back, however disconnects keeps happening randomly after some time.
I tried contacting chat support several times where they go through the same standard process of unplugging the modem, connect it directly to the wall outlet instead of a power bar (not sure if this makes any difference). The issue keeps coming back. I asked for the new advanced modem but they will not upgrade my modem.
@aaaaaaaaaab can you log into the modem and:
1. Confirm what Software (firmware) version is currently loaded as indicated on the STATUS page. That page will be displayed automatically when you log into the modem. The version will be 2.0.1036T6 or 126.96.36.199
2. Navigate to the STATUS .... DOCSIS WAN tab, and select or highlight the signal level table, from the start of the Downstream Overview line down to the bottom right hand side of the OFDM/OFDMA section at the bottom. Right click .... Copy. Then, in a new post, right click .... Paste. That should paste in the entire table and the result should look like the modem's table. Ignore the data that resides above the Downstream Overview line as its specific to the modem and shouldn't be posted in an open forum.
3. Are you connecting to the modem via ethernet or wifi or both?
@Datalink thanks for your reply, please see the info below. I am using my modem in a bridge mode with google mesh wifi.
1. Software Version 188.8.131.52T6
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||36996000||ATDMA - 64QAM||39.000||8||6400000|
|2||22100000||ATDMA - 64QAM||39.500||5||3200000|
|3||30596000||ATDMA - 64QAM||38.250||7||6400000|
|4||25300000||ATDMA - 64QAM||40.250||6||3200000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|