@Afrafard80 you can delete the WPS Pin # from the previous post. You should ensure that WPS is disabled for both 2.4 and 5 Ghz networks. Your downstream signal levels are all low, but the modem should be ok with them. If you were seeing slow data rates from an ethernet connected pc, that along with the signal levels would be cause to contact tech support. As they are now, unless you were having issues with the data rates and poor performance with other services such as cable tv or home phone, you should be ok where they are. The signal to noise ratios are fine as are the upstream signal levels.
Are you experiencing problems with the 2.4 or 5 Ghz networks or both, in terms of range?
Have you loaded inSSIDer onto a laptop so that you can determine who else is using the same channels. That is probably the most important step at the moment, determining how busy the 2.4 and 5 Ghz channels are, and what if anything you can do about it. For the 2.4 Ghz channels you might find that all of the channels have multiple users on them, in which case it comes down to which channel will provide the most power separation from the other users. The display for inSSIDer has a text area and two bottom graphics displays. The left is 2.4 Ghz, the right is 5 Ghz. Looking at those displays, you want to see your networks as the highest / tallest network on the display, and you want to see your networks with the most separation from the networks below yours. To do that you will probably have to change the 2.4 Ghz network channel. If you have to change the 5 Ghz network, you want to remain in the upper channel 149 to 161 area, as the modem transmit power is higher for those channels compared to the lower channels.
If you are unsure of what the inSSIDer display is indicating, you can take a screen capture, wipe out your MAC address from the list and post that so that I can have a look at it. With that, I can tell you if you will be able to resolve the range issue.
Can you also indicate the specific model of laptop that you have? And, drill down into the Windows Device Manager, START .... CONTROL PANEL .... DEVICE MANAGER .... NETWORK ADAPTERS. Copy the name and data for the wifi adapter and post that as well. That will allow me to check the specifications for the wifi adapter. We've found in previous occasions that the laptop manufacturer doesn't necessarily build the laptop with the best wifi adapter on the market. In many cases the wifi adapter leave a lot to be desired, even for new laptops. So, the adapter info and specifications is another part of the puzzle. ,
@Afrafard80, what is it they say? I have your good news, and ..... I have your bad news. The good news, you have an operating wifi adapter. The bad news, its not a very good one. Here's the sheet for the adapter:
In that sheet you will see the following line: 1T1R 802.11n Wi-Fi with antenna diversity
So, translation, it will only receive from one antenna at a time, up to a maximum of 150 Mb/s, and that is an overall rate which includes wifi overhead. Fwiw, wifi adapters with two or three antenna connected and running Multiple Input Multiple Output (data streams) will see rates in the 300 to 450 Mb/s range.
If you look at the following chart, go down to the Spatial Streams column to the bottom of the "1" section.
Go right from there and you can see the gross rate of 150 Mb/s with 40 Mhz wide channels (2 x 2.4 Ghz channels). I have no doubt that the 2.4 Ghz band is probably pretty crowded where you live and as a result you would only be running a 20 Mhz wide channel. Go left on that chart to the next columns for 20 Mhz wide channels. The max rate is 72.2 Mb/s. Multiply by 5/6 gives you a maximum of 60 Mb/s without wifi overhead. So, thats the maximum that I would expect you to see on a speedtest, if in fact the the wifi adapter was running at max rates, which is unlikely due to the local interference from other wifi modems and routers.
Sorry for the bad news.
Solution: replace the wifi card with a dual band adapter which would give you much faster data rates.
If you can specify the exact model of the laptop, perhaps @VivienM can tell you if its possible to replace the adapter.
To see the exact connection rate that the modem is currently running (as specified in the chart) right click on the internet icon in the task bar on the lower right side of the laptop screen. Select "Open Network and Sharing Center". Then select the wifi adapter link on the center ride side of the page to bring up the wifi status popup. The speed that is listed is the connection rate between the modem and the wifi adapter in the laptop. Multiply that by associated coding rate from the chart to calculate the maximum data rate that you would see at that moment on a speedtest.
One other item, that adapter is wifi and bluetooth capable. If you aren't using bluetooth on the laptop, disable it as it runs in the same frequency range as the wifi channels. That will get rid of any interference between the bluetooth and wifi broadcasts.
Hope this helps 😞
A wifi extender would help to some extent in areas of the home that are further away from the modem, but, the main problem is the single antenna receive / transmit from the adapter and the interference from other modems and routers in the neighborhood. If you load inSSIDer, looking at the 2.4 Ghz display may help to determine if there are any channels that offer the least amount of interference. That is where you should be operating your network, and that can be set in the modem, instead of using Auto. Sometimes "Auto" isn't the best choice to make. Fwiw, single antenna systems do not perform as well as dual antenna systems. Although the adapter specs indicate antenna diversity, this is not the same as running two or three antenna simultaneously with continuous antenna diversity between the antenna.
The right side of the inSSIDer display will be empty as that is the 5 Ghz channel area, which the adapter does not support.
In case you didn't see my last note that I added above:
"One other item, that adapter is wifi and bluetooth capable. If you aren't using bluetooth on the laptop, disable it as it runs in the same frequency range as the wifi channels. That will get rid of any interference between the bluetooth and wifi broadcasts."
Edit: how old is the laptop? If you don't want to replace the adapter (my vote if possible) then possibly a USB wifi adapter such as the following is worth considering. The tall antenna part can be removed. This provides 2.4 and 5 Ghz wifi, where the 5 Ghz would be much faster as it runs 802.11ac.
There are a couple of others as well, the last being the slowest of the three, but definitely more compact:
HP has made a whole number of laptops labelled 'G6', so you'd need the exact model number. If you are comfortable doing laptop surgery there may be options to upgrade that wireless card, or there may not be (HP traditionally uses a BIOS whitelist to allow only certain wireless cards, unlike Dell or Acer)
As for the signal extender, I'm just jumping into this thread, but generally, I think you'd be wasting your money. A lousy wireless card is a lousy wireless card, and you're not going to get magic out of signal extenders (especially if the signal extender itself uses 2.4GHz to talk to the other access point).
Hi I have been rogers for many years. never had any major problems like I am having at the moment. Let me explain: approximately 4 months ago I had rogers security installed in my home. From that day onwards my bandwidth has gone to the pits. I have been having streaming and downloading problems. What took me 2 minutes to download now takes me over 30 minutes or more to do. Its pathetic. When you don't pay them on time they are at your door. but when you ask them to resolve the issue they won't even come clean. Now if you tell me that I have iron or steel rod or any BS story of having a microwave (which I had before the problem arised) I will tell you - you are full of it. Please tell that to someone who has no idea of whats going on. when some one sells you something and does not take the responsibility for it. I have no words. I have called and called and now I am sick of it. I don't have a solution and I am no I.T. guy but any one can put one and two together. overtime a tech comes he does a speediest and claims there is nothing wrong. whats the point in doing a test when the customer is telling you there is something seriously wrong.
Are you able to do a wired speed test? (desktop, laptop connected wired). Thats just one confirmation, just to make sure that the CONNECTION itself is fine and capable.
Outside of that.. yes possibly there could be issues with the wireless.
My guess, yes, is interference. But not necessarily from your part.
With the rogers security, they installed the separate Netgear(?) wireless router to communicate with the system?
My guess, is that there is competing on the same wireless range between the two possibly.
Try downloading this.
and do a scan with it... and post the results if you could.
It will show any wireless in the area, and what channels they are on.
I am wondering if the two are set the same and competing.