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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community, We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). ...

RogersMargaret by Community Manager (Retired)
  • 117166 Views
  • 4849 replies
  • 7 likes

Rogers Rocket Wi-Fi Modem – Firmware Trial

Hello Community, The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for o...

Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 117518 Views
  • 193 replies
  • 4 likes

Bricked Modem

Seems Rogers did an update Jan 29 to certain modems and they are now bricked. Only the power light is on. Can not reset the modem in anyway, can not access the modem in any way What resolution are the techs working on? I'm pretty tech savy and I know...

ddhend by I've Been Here Awhile
  • 13547 Views
  • 84 replies
  • 2 likes

Youtube Download Slowing Down Causing Buffer possible CDN issue

So For the Past Few Days I have Noticed Youtube Is not watchable i did some testing and nothing points to my connection having a problem this all points to youtube/rogers CDN servers failing as some "Stream Host" seem to be working but almost all of ...

roofed by I Plan to Stick Around
  • 8847 Views
  • 320 replies
  • 1 likes

Resolved! Hiltron CGN2 modem ok or a problem?

Rogers is offering me a new bundle that will require me giving up my old Motorola modem and taking the Hiltron CGN2 with built in wifi. With all the modem probs on this forum I wondered if this one is a problem too; I looked back in the forum but cou...

Bob7 by I Plan to Stick Around
  • 1822 Views
  • 2 replies
  • 0 likes

Not receiving replies from group emails

I have a rogers email account that I regualrly access via yahoo mail. I was hacked over the Christmas break and since that time I am unable to recieve replies to group emails that I regularly send out for business. If I send an email to one contact, ...

Katttrell by I've Been Here Awhile
  • 1847 Views
  • 5 replies
  • 0 likes

Resolved! Coda 4582 Wifi Connectivity Issues with Samsung 4K TV (UN65KS9000)

I am having a bit of an issue hopefully someone here can lend me a hand. I had Bell Fibe before and my 65" Samsung UN65KS9000 worked very good with the wifi connected to the Bell 2000 Hub. I have tried numerous times today to connected through WiFi o...

tester2013 by I Plan to Stick Around
  • 3314 Views
  • 11 replies
  • 0 likes

Modem in Bridged mode - External Router - WiFi Speed Issues

Extreme fluctuations and not meeting 250 Mbps on 2.4 Ghz. Recently, we upgraded our internet from 100u to 250u. We have always had some fluctuations in our speed, but since upgrading, it has been a lot more prevalent.We have the Hitron Rogers Modem b...

TMitchell by I've Been Around
  • 3344 Views
  • 3 replies
  • 0 likes

Cannot login to CGNM-3552 modem setting

I just got a new modem CGNM 3552. When I was tring to login on 192.168.0.1, I coundn't find the username and password. It is not on the modem or the quick setup, and it is not cusadmin/password combination. How should I login? ***Edited Labels***

lurunlin by I've Been Around
  • 8587 Views
  • 1 replies
  • 0 likes

Outlook Express not working

i need your help to fix up outlook express not working send out something wrong . let me know thanks *Edited Labels*

mcmascott by I've Been Here Awhile
  • 1357 Views
  • 2 replies
  • 0 likes

Hitron Router Questions

Hi, I'm having some network issues since putting a Sony TV onto my network (Ethernet Connection). I'm debugging the issue and have some Roger's Hitron Router Questions. I have hardware version 1A and software version 4.5.8.22. Is 4.5.8.22 the latest ...

ta2four by I've Been Here Awhile
  • 3178 Views
  • 4 replies
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Resolved! Internet (CGN2) Connected To Router - Still Slow

Hi, I have been having issues with my internet connection speeds through the Hitron CGN2 modem. Mainly choppy video as well as gaming lag. I picked up a Netgear R7000 router and bridge-mode connected it to the modem by disabling Residential Gateway F...

vp123 by I Plan to Stick Around
  • 3063 Views
  • 16 replies
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Resolved! What frequency range does Rogers TV and Internet services operate in?

I just wanted to know what frequency ranges Rogers internet and tv operate in. I recall it used to not exceed 841mhz but am not sure if that range has been increased. I have some amps on my line and want to be sure it is not blocking any frequency ra...

Alex4161 by I'm a Reliable Contributor
  • 3811 Views
  • 6 replies
  • 0 likes

Intermittent Disconnects CGN3ACSMR

Hi -- I recently signed up for an ignite 250mpbs internet package after being with TekSavvy for years. I am experiencing intermittment disconnects -- usually once a day in the evenings, and they are usually resolved with a modem reboot. The DOCSIS lo...

jerkbag by I'm Here A Lot
  • 5895 Views
  • 40 replies
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Business 30/5, only getting 4.00 meg upload

A couple weeks ago at work we downgraded our 100/10 connection to 30/5, due to Bell FTTH 250/250 being installed as the primary connection. Rogers 30/5 is now the backup for automatic failover. However, since the downgrade, i only get 4meg upload, li...

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HiVolt by I Plan to Stick Around
  • 1882 Views
  • 12 replies
  • 0 likes

CODA-4582 - Open Issues for Investigation

*** This post was last edited May 2, 2017 *** Good morning Community, As I mentioned in a post two days ago, we have received the next firmware 2.0.10.20 from Hitron. We are currently running initial testing on this version and will push it out to pa...

RogersDave by Retired Support
  • 44810 Views
  • 2620 replies
  • 7 likes

Internet Connection Issues - 2017 experiences.

Various disconnect problems have been reported back in 2012 all the way through to 2015 from what I can tell. I have read most of them and the tendency is to blame it on adaptors, modems, applications, etc. and rarely on the Rogers line. When this ha...

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User14 by I'm a Trusted Contributor
  • 8273 Views
  • 75 replies
  • 0 likes
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