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Provisioning issue and no internet for 80 hours and counting

I am a work from home engineer who relies on internet to do my job. I have spent over 15 hours on the last few days trying to talk to tech and have my issues resolved.The technicians who came to my home to do the installation could not get the modem ...

eleung1998 by I've been here awhile
  • 2894 Views
  • 6 replies
  • 0 likes

Resolved! Ignite Internet and Static IP Address

I just signed up for Rogers Ignite and need a static IP as I work from home and have an FTP server. How do obtain one?   *Added Labels*

Northwoods by I've been around
  • 7337 Views
  • 1 replies
  • 0 likes

Resolved! More Email issues - Webmail not working correctly with Firefox now

2 days ago I got booted out of my Webmail on Firefox and could not log back in to the account. Came up with a blank screen with a https://rogersmembercentre.com/#/signin?SAMLRequest=hZFfT4MwFMW%252FS.....(more letters and number I didn't copy) I chec...

ATP13 by I plan to stick around
  • 1548 Views
  • 1 replies
  • 0 likes

How to get a new IP address

Hello,   I got an XB7 modem with an eero pro 6 router, i use bridge mode and use eero pro 6 for my wifi.   I'd like to get a new IP address i see that when i run my XB7 as a gateway/wifi i get a different IP address then when i use my eero pro 6, and...

chris98 by I plan to stick around
  • 2055 Views
  • 2 replies
  • 0 likes

Rogers Tech Disconnected Our Service Causing Interruption

Our internet went down on Friday.  Rogers tech came out Monday morning.  Easy fix because to their surprise, another technician ran a temporary cable from the cable box to another neighbour's house to fix the issue on that same Friday.  Only problem ...

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Email about Alleged Copyright Infringement

Re: Allegations of Copyright InfringementDear Account Holder,Rogers has received a notice alleging that an IP address assigned to your account was used to infringe copyrighted material(s). This could mean someone using your IP address has illegally d...

Raj75 by I've been around
  • 2078 Views
  • 1 replies
  • 0 likes

Resolved! Internet speed

So I upgraded from 500 Mbps to 1Gbps, have latest Ignite WiFi Gateway Modem,  have upgraded my Coax cables and upgraded my Ethernet Cable from Cat 5 to Cat 6, as recommended by Rogers.  I am getting an occasional top speed of 700 Mbps, but average ab...

Ashaw2 by I've been here awhile
  • 1593 Views
  • 3 replies
  • 0 likes

Resolved! Pushing hard to move me to Ignite

Been using hitron modem for years. Trying hard to move me to ignite.Can someone confirm if you can bridge ignite to use an asus router AC 5300?       ***Edited Labels***

Klempford by I plan to stick around
  • 1317 Views
  • 3 replies
  • 0 likes

Resolved! Unable to obtain XB8 for 1.5 Gbps Internet Tier

So I have been on the worst experience with rogers for the last 3 days. All this started with getting new Macs in the house for a 6E wireless connection as working on laptops is dead slow on Wifi6. For the main station, it's fine as I have a full 10 ...

TKDGene by I'm here a lot
  • 5606 Views
  • 13 replies
  • 0 likes

Resolved! Adjusting Wi-Fi channels on 3rd Gen white/silver modem

I just got the new 3rd gen modem and I need to change the wireless channels, it says to use the app but the app doesn't have those settings. I have tried factory resetting and setting up through the web service and it works for 30 seconds, then it lo...

PlayStation 5 eats up bandwidth

This has been happening for the past 2 weeks where my PS5 will hog 85 percent of the bandwidth. It’s not downloading anything, but when turned on my speed drops to less than 30 mbps causing the tv in the other room with the ignite box to stutter or j...

Dire by I plan to stick around
  • 9239 Views
  • 7 replies
  • 0 likes

Resolved! More Than One Port Forwarding On The Same Computer With XB8 Modem...

I've already set up a port forwarding with range on one of my computers. I would like to set up an additional port forwarding with a different range on the same computer. When I try this, the computer is not available to be chosen even though it is c...

BH-TW by I plan to stick around
  • 1487 Views
  • 2 replies
  • 0 likes

Gmail kidnapping

Hello. Has anyone else had the problem of missing @rogers.com email only to find out that they've been going to their gmail.com email? I give everyone my @rogers email and somehow they start going to gmail. Anyone know what's going on? Thanks for you...

chdiamo1 by I'm a reliable contributor
  • 1973 Views
  • 4 replies
  • 0 likes

In Search of Router

Hey all! I’m looking to expand into my own router as I’m trying to solve an issue with the team & this is one of the suggestions that I want to try. I haven’t looked for a router in probably close to 10+ years and would love to know what would be the...

Joel13 by I plan to stick around
  • 3406 Views
  • 9 replies
  • 3 likes

How to report vandalism to outdoor Rogers Infrastructure?

Anyone know how to reach Rogers Operations staff? I have one of their large outdoor cabinets on my property and it has been broken into with people trying to steal wiring and internet equipment. The Rogers website doesn't clearly give any information...

EZCZ by I've been around
  • 1045 Views
  • 2 replies
  • 0 likes

Resolved! How to Access DHCP Settings

Interesting issue I'm having.  My wireless devices are on one IP block: 192.168.0.x whereas my wired devices are on block 172.16.12.x and of course they can't communicate.  The only DHCP I have is my Rogers Ignite device.  Signing in as admin I can't...

AwesomeRob by I've been here awhile
  • 2654 Views
  • 1 replies
  • 0 likes

New Rogers FTTH Service

Well, this is interesting.  Just saw our first glimpse of an actual, modern Rogers FTTH service: https://www.dslreports.com/forum/r33078351-Internet-Finally-Rogers-FTTH-has-arrived   The picture shows a Nokia XS-020X-A ONT for connectivity.  I think ...

-G- by Resident Expert
  • 16272 Views
  • 15 replies
  • 4 likes

Modem with cellular backup

Outages will happen but for alarm systems they offer cellular backup so the service always runs.It would be great to have Rogers offer the same for internet. So offer a cellular 5g modem backup. This way you have redundant paths to the internet. Wire...

zzP2 by I've been here awhile
  • 1721 Views
  • 4 replies
  • 1 likes

Speed dropped on my internet service

I got IGNITE INTERNET 300-UNLIMITED and as of today the speed dropped drastically.  I used to get 700 Mbps and today it will barely reach 90.  Is there an outage or problem with the service?  I reset all my equipment and there's been no improvements....