Hitron Wifi Range is Awful.

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Resident Expert
Resident Expert
Posts: 13,881

Re: Hitron Wifi Range is Awful.

Just to add a little here, a little late, but may add some info.

 

While the user up above may have been joking a bit about rogers 'sugestions'.. its actually not too far from the truth.

 

Suprisingly, there is A LOT which can cause interfearance in the household.

Metal, being one of the bigest things.   With many houses being made now with METAL studs.. guess what, will cause some major interfearance.   Even in my house, my main bathroom, is on the far side of the laundry room the laundry room being between the bathroom and where my router is.  The signal is aful in there.. due to all the copper in the walls for the laundry and bathroom.

Having a microwave, etc inbetween an area and the router.. another major cause of interfearance.

So sometimes the house design.. can have an impact on the wireless quality.

 

The other half, comes down to the ROUTER qaulity.
As has been mentioned here and elsewhere.. the qaility of the router in these units is.. questionable?

With subtracing the modem cost out of the the costs of these units.. your usually talking a sub $100 router?
And that is just what they preform like... usually minimal antenna structure, basic settings, etc..
Really to get decent better performance, you do need to use a much higher quality router, which can push out the range and preform much better overall.



I'm Here A Lot
Posts: 7

Re: Hitron Wifi Range is Awful.

Hello

I live in 2 bedrooms condo which is not big, all gadgets have strong signal except my laptop which is not an old laptop, my internet is on and off with very weak signal unless i get close to the router ,then i get strong signal, even when i check my neighbor's signal it is better than me. please let me know what i can do.

Resident Expert
Resident Expert
Posts: 13,881

Re: Hitron Wifi Range is Awful.

It could be interference?

I would try changing the channel away from what it is set at by default, may avoid some of the interference.



Moderator
Moderator
Posts: 1,046

Re: Hitron Wifi Range is Awful.

Good morning @Afrafard80!

 

Welcome to our Community Forums!

 

Weak WiFi related issues can be a pain to diagnose but you've come to the right place! We just need a little more information from you before we can really address your concerns.

 

What modem model are you using? Do you happen to have a router of your own bridged to it? Please let us know so that we can proceed and offer the best troubleshooting tips possible.

 

Regards,

RogersCorey

I'm Here A Lot
Posts: 7

Re: Hitron Wifi Range is Awful.

Hello

the model is advanced wi-fi modem, the black one

 

Resident Expert
Resident Expert
Posts: 6,050

Re: Hitron Wifi Range is Awful.

@Afrafard80 can you have a look at the following post, specifically the sections on wifi settings and wifi monitoring.  After you're had a chance to load and use one of the applications, can you let us know what you found?  Are you having problems with a 2.4 or 5 Ghz wifi network?

 

http://communityforums.rogers.com/t5/Internet/Rogers-Hitron-CODA-4582-Hardware/m-p/397159#M46192

 

Lastly, can you have a look at the product sticker at the back of the modem and let us know what CGN3xxx model you have.  There are different models available, with similar but not exactly the same firmware loaded, model to model. 

 



I'm Here A Lot
Posts: 7

Re: Hitron Wifi Range is Awful.

I should check Hitron website for those information? if yes could u plz provide me with link and password.

CNG3 p/n: 1510610002N0

2.4 GHz

Resident Expert
Resident Expert
Posts: 6,050

Re: Hitron Wifi Range is Awful.

@Afrafard80, if you have never logged into the modem, enter 192.168.0.1 or 192.168.100.1 into a web browser to bring up the modem's login page.  The login id, if its still the default entries are:

 

Username:  cusadmin     (this cannot be changed)

Password:  password       (this can be changed in the modem's ADMIN .... MANAGEMENT tab)

 

If that doesn't work, then perhaps they may have been changed if the modem was installed by a technician.  If thats the case, you can either run a modem factory reset or call tech support to have them change the password to one that you would prefer to use.  

 

To run the factory reset, push the recessed reset button located at the back of the modem, just above the ethernet ports.  Hold that down for 30 seconds and release it.  The modem will run a factory reset and reboot.  After the reboot, you should be able to log into the modem as indicated above.  The password should be visible on a sticker at the back of the modem.  When you have logged into the modem, you will have to reset the wifi parameters as they will be back at their default values.  You should set those parameters and change the wifi network names and passphrases as well.  When that is done, you should also change the modem's password which can be done in the ADMIN .... MANAGEMENT tab. 



I'm Here A Lot
Posts: 7

Re: Hitron Wifi Range is Awful.

@Datalink  I logged in the website and 

2.4 GHz wireless mode 802.11/b/g/n mixed

wireless channel Auto (2)

 

5 GHz everything is the same except wireless channel auto 149

please let me know what I must write it down for u

Thanks

I'm Here A Lot
Posts: 7

Re: Hitron Wifi Range is Awful.

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Signal noise ratio (dB)Channel ID
1615000000256QAM-4.80037.63611
2561000000256QAM-4.80037.6362
3567000000256QAM-5.20037.3563
4573000000256QAM-5.10037.6364
5579000000256QAM-5.60037.3565
6585000000256QAM-5.70037.6366
7591000000256QAM-5.80037.6367
8597000000256QAM-5.80037.6368
9603000000256QAM-5.40037.6369
10609000000256QAM-5.30037.63610
11555000000256QAM-4.70037.3561
12621000000256QAM-4.80037.35612
13633000000256QAM-4.80037.63613
14639000000256QAM-5.10037.35614
15645000000256QAM-5.70037.35615
16651000000256QAM-5.90037.35616
17657000000256QAM-6.50037.35617
18663000000256QAM-6.30037.35618
19669000000256QAM-6.40037.63619
20675000000256QAM-6.00037.35620
21681000000256QAM-6.10037.63621
22687000000256QAM-5.50037.63622
23693000000256QAM-5.80037.63623
24699000000256QAM-5.10037.63624
Upstream Overview
Port IDFrequency (MHz)BandWidthModulation TypeSignal Strength (dBmV)Channel ID
1136960006400000ATDMA37.0001
2305960006400000ATDMA38.2503
3237000006400000ATDMA37.0002