Just to add a little here, a little late, but may add some info.
While the user up above may have been joking a bit about rogers 'sugestions'.. its actually not too far from the truth.
Suprisingly, there is A LOT which can cause interfearance in the household.
Metal, being one of the bigest things. With many houses being made now with METAL studs.. guess what, will cause some major interfearance. Even in my house, my main bathroom, is on the far side of the laundry room the laundry room being between the bathroom and where my router is. The signal is aful in there.. due to all the copper in the walls for the laundry and bathroom.
Having a microwave, etc inbetween an area and the router.. another major cause of interfearance.
So sometimes the house design.. can have an impact on the wireless quality.
The other half, comes down to the ROUTER qaulity.
As has been mentioned here and elsewhere.. the qaility of the router in these units is.. questionable?
With subtracing the modem cost out of the the costs of these units.. your usually talking a sub $100 router?
And that is just what they preform like... usually minimal antenna structure, basic settings, etc..
Really to get decent better performance, you do need to use a much higher quality router, which can push out the range and preform much better overall.
I live in 2 bedrooms condo which is not big, all gadgets have strong signal except my laptop which is not an old laptop, my internet is on and off with very weak signal unless i get close to the router ,then i get strong signal, even when i check my neighbor's signal it is better than me. please let me know what i can do.
Good morning @Afrafard80!
Welcome to our Community Forums!
Weak WiFi related issues can be a pain to diagnose but you've come to the right place! We just need a little more information from you before we can really address your concerns.
What modem model are you using? Do you happen to have a router of your own bridged to it? Please let us know so that we can proceed and offer the best troubleshooting tips possible.
the model is advanced wi-fi modem, the black one
@Afrafard80 can you have a look at the following post, specifically the sections on wifi settings and wifi monitoring. After you're had a chance to load and use one of the applications, can you let us know what you found? Are you having problems with a 2.4 or 5 Ghz wifi network?
Lastly, can you have a look at the product sticker at the back of the modem and let us know what CGN3xxx model you have. There are different models available, with similar but not exactly the same firmware loaded, model to model.
I should check Hitron website for those information? if yes could u plz provide me with link and password.
CNG3 p/n: 1510610002N0
@Afrafard80, if you have never logged into the modem, enter 192.168.0.1 or 192.168.100.1 into a web browser to bring up the modem's login page. The login id, if its still the default entries are:
Username: cusadmin (this cannot be changed)
Password: password (this can be changed in the modem's ADMIN .... MANAGEMENT tab)
If that doesn't work, then perhaps they may have been changed if the modem was installed by a technician. If thats the case, you can either run a modem factory reset or call tech support to have them change the password to one that you would prefer to use.
To run the factory reset, push the recessed reset button located at the back of the modem, just above the ethernet ports. Hold that down for 30 seconds and release it. The modem will run a factory reset and reboot. After the reboot, you should be able to log into the modem as indicated above. The password should be visible on a sticker at the back of the modem. When you have logged into the modem, you will have to reset the wifi parameters as they will be back at their default values. You should set those parameters and change the wifi network names and passphrases as well. When that is done, you should also change the modem's password which can be done in the ADMIN .... MANAGEMENT tab.
@Datalink I logged in the website and
2.4 GHz wireless mode 802.11/b/g/n mixed
wireless channel Auto (2)
5 GHz everything is the same except wireless channel auto 149
please let me know what I must write it down for u
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Signal noise ratio (dB)||Channel ID|
|Port ID||Frequency (MHz)||BandWidth||Modulation Type||Signal Strength (dBmV)||Channel ID|