It shouldn't matter which service that you report as a failure, the CSRs should be looking at everything if you're indicating that everything goes down.
Alright, it looks like you're getting nowhere with tech support. I see that @RogersAndy is on tonight. I'll ask him to contact you via message so that you can forward your account details to him. Look for a number overlaying your avatar in the upper right hand corner when you're logged into the forum. That will indicate a mention or possibly a message. Follow that avatar. It serves as a link to your personal page and message inbox and outbox. Follow the links down to the inbox and respond to Andy's message. He should be able to arrange a tech visit with a Senior Tech and get the ball rolling.
Edit: ok, I've sent a message to @RogersAndy asking him to send you a message so that you can respond to him with your account details.