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RogersMoin
I've had the displeasure of upgrading two accounts to the Gigabit package.
I understand the marketing gimmick of the term up to, but it's getting a bit ridiculous.
Here is a snapshot of a speedtest done downtown by Bay and College. Straight lan, bridge mode.
As you can see, the speeds are a far cry of true gigabit. I understand fully the limitations and expectations of the Docsis 3 technology. I would even deem constant speeds of 750-800 acceptable.
I also have the package in Richmond Hill, where the speeds are about 80% of the above posted numbers.
Service agents have showed up to both locations, followed by visits from their supervisor.
The Richmond Hill service team advised me the maximum speeds that they have ever seen in the area is about 600Mb/s whereas the Downtown Toronto team advised me the the maximum they have personally seen is in the 650Mb/s range that was sustainable. To me, upload speeds are more important. The comparison between the two is full 50 as seen above to mid 30s in Richmond Hill.
If the agents are reporting that to the customers, knowing that the network cannot achieve anywhere close to their advertised speeds, why bother selling them as Gigabit. Should have rolled out publicly as 500u instead!
Spoke to the management team who advised me, since we are already on a highly discount bundle, there is nothing they can do. The analogy they gave me was you get what you pay for.
So my frustration spikes, just because Rogers offered the 63U package and I take advantage of the deal, they have the audacity to justify the slower speeds because I'm on a "discounted" plan? In my opinion, that's disgusting.
I would advise anyone considering upgrading to the Gigabit package to steer clear until their systems can actually handle the traffic.
*Edited Labels*
@NeedSpeed18, are you seeing those results via ethernet or via wifi? If you recently signed up for the gig service, you're only going to see 30 Mb/s up.
1. Is that to a desktop or to a laptop?
2. Is that via direct connection to the modem using a single Cat 5e or Cat 6 ethernet cable, or are you running a router, switch or house ethernet between the modem and the device in question?
1. Does the laptop have an ethernet port or are you using an ethernet to USB adapter to connect to the laptop?
2. Have you tested the laptop anywhere else, or on a previous Rogers modem and if so, is it capable of running data rates up to ~950 Mb/s which is what you're going to see as a max rate?
3. Do you have a desktop that you can use to run a speedtest, as a comparison test device?
As an example, we had an Acer laptop that wouldn't go past ~205 Mb/s, wired or wifi. So, the existence of an ethenet port or running via ethernet to USB adapter isn't a guarantee of higher data rates on a run of the mill laptop. Beyond the ethernet or USB port you have to look at the processor, memory amount and hard drive type and speed. All of those factors will affect the data rate that you might see on a speed test. If you happen to be running a gaming laptop that's a different matter. In that case I would expect to see somewhere in the order of 900 to 950 Mb/s downstream on a gaming laptop.
That 10 ms ping should improve when DOCSIS 3.1 upstream is deployed, hopefully by the end of the year.
@jason121212, if you're now on the gig plan, you should be using the white CODA-4582 modem which has two additional sections in the signal level tab. Those are for the OFDM channels, of which, only the downstream portion is active. Not that it matters at this point, but, for future purposes, can you post the entire downstream and upstream levels?
On to the problem at hand and the ongoing "signal degradation, wireless, blah blah...." Your downstream signal levels are terrible, no doubt about it. They should be at 0 dBmV, not sitting down around -12/14 dBmV. Your signal to noise levels are also low, they should be in the 36 to 40 dB range. The upstream are ok, which is more than unusual. Normally as the downstream levels drop due to signal degradation associated with cable aging and weathering, the modem pushes up the upstream levels to maintain communications with the Cable Modem Termination System (CMTS). So, to see the downstream as bad as it is, and the upstream within reason is strange. Don't know what's going on but you need a technician to check out the cabling and connectors.
Call tech support and ask the CSR to run a signal check on the modem. That check should fail automatically and you should see a tech at your home within the next few days, as arranged between the tech and yourself.
Edit: As I indicated earlier, I expect that you would be using the CODA-4582. That modem would be running on DOCSIS 3.1 on the downstream side, and if so, given the low signal levels for the DOCSIS 3.0 channels, I expect the signal levels for the DOCSIS 3.1 channel to be equally bad. There are some customers who are experiencing low data rates with DOCSIS 3.1 running. You might be one of them, but at the present time, I expect that's due to the existing signal conditions. I would expect that data rate to drastically improve when the signal levels return to their normal range.
I was assuming mb/s 🙂 Fwiw, it is possible to see high data rates with very low signal levels, but, you would need to have much better signal to noise ratios to get away with it. Your signal levels and signal to noise ratios definitely aren't where they should be. Hopefully its a simple cable/connector replacement. Underground cabling, if that is what you have to your home might require a temporary above ground cable until a dig permit and bury crew are available.
@jason121212 when its all taken care of, can you repost the signal levels again, just to see where they ended up.
Hello @hemant!
Welcome to our Community.
I am sorry to hear that you have already cancelled your services with us however I would be more than happy to troubleshoot and try to figure out what's going on here.
Please PM us for further support. If you're not familiar with how to PM, please follow this link for instructions: http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535
Regards,
RogersCorey
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