09-06-2019 06:51 PM - last edited on 09-06-2019 09:14 PM by RogersAndy
Been running the device in bridge mode for quite some time now and was able to access it just fine at the 192.168.100.1 address to check logs. LAN is 192.168.1.0/24. Running pfSense and no changes have been made in months but all of a sudden a few weeks ago, I can no longer access the CODA.
If I run a persistent ping, it will succeed every 50th time or so. Also every now and then, I am able to get to the login screen for the CODA but no further. So it has SOME access, but not enough to login completely.
12-05-2020 02:18 PM
btw, how do you know that CVE is related to the internet instability issues?
12-05-2020 02:36 PM
I don't think the CVE is related but its pretty bad if the modem actually has a CVE from 2013 as it shows the lack of care and testing behind this modem firmware
12-06-2020 11:50 AM
Signed up to report identical issue:
Modem interface stops responding after a while. When that happens pings tend to fail:
--- 192.168.100.1 ping statistics ---
50 packets transmitted, 1 received, 98% packet loss, time 49642ms
rtt min/avg/max/mdev = 3.425/3.425/3.425/0.000 ms
A modem reboot solves the issue for an hour or six, then we're back to timeouts and lost pings.
Troubleshooting so far:
-Tech support sent 'a new signal' from their end?
-Factory reset of modem
We're also suffering from daily disconnects, which is why we want to log into the modem.
12-07-2020 11:51 AM
Welcome to the Rogers Community Forums!
I know how important it is to be able to have consistent access the modem admin settings to manage your wireless network.
We have been advised that this issue has been escalated to our vendor to review and work on a fix. They have not provided us with an ETR at this time.
Thanks so much for joining our community and posting your concern.
12-10-2020 04:54 PM
I ran into this same issue today. Rogers' internet has become so unstable lately that access to GUI is needed on a daily basis to see what's going on. I am gonna switch back to router mode and observe what happens.
02-06-2021 01:12 PM
Do you have an update on this? I was able to access my bridged modem earlier in the week, but now can't. Frequent disconnections are why I'm trying to access it.
04-01-2021 05:57 PM - edited 04-01-2021 05:57 PM
Thanks for raising this for us Tony. Hoping you can get some sort of an update for all of us; coming up on 4 months since you mention it was raised with the vendor.
05-26-2021 05:01 PM - edited 05-26-2021 05:49 PM
So this is a known issue, and it's also been broken for several months? I'm no longer able to access the admin page via 192.168.100.1 for my CODA 4582U in bridged mode. I'd really like to see this issue get fixed, it's pretty important to be able to access it.I have rebooted my modem and 192.168.100.1 is now working as expected in bridged mode. The interesting thing is, 192.168.100.1 would only respond to like 1 out of every 50 pings - I checked after a few minutes and I had 98% packet loss. That was really weird.
I think whatever vendor issue there was has been resolved.
05-30-2021 02:27 PM
Give it a while, it'll stop responding. Unless you did in fact get pushed a new firmware, I'm not seeing my router fixed. In fact, lately, I've had to power cycle it much more frequently. It works for a while after the power cycle, but then the web gui is unresponsive as usual.
05-30-2021 02:29 PM
Yep you're right, it does require power cycles for the admin page to work. I thought the issue was that it was completely inaccessible no matter what.
If it were completely inaccessible no matter what, this would be a really high priority issue IMO but since a power cycle fixes it, it's not as big of a deal.
Still annoying though, would love to see this fixed.
08-23-2021 10:37 PM - last edited on 08-24-2021 10:53 AM by RogersYasmine
After Rogers support pushed out a software update to my modem its login page no longer loads, and after a reboot (that doesn't resolve the customer login page issue) the modem stops responding to ping after it's been up for about 10 minutes.
Rogers support and the techs they send to your home have been completely useless in resolving this issue, the modem has been replaced several times and has not resolved the issue. I currently have a monitoring thicket open for the past 5 days and they still haven't done anything!
08-24-2021 10:38 AM - edited 08-27-2021 08:04 AM
My name is Corey and I'm here to offer some support with regards to your unresponsive firmware access.
Would you mind just sharing with us the model of your modem so that we know which hardware we're working with?
08-24-2021 10:47 AM - last edited on 08-24-2021 10:52 AM by RogersYasmine
The modem is a Hitron CODA-4582. No idea what the software version when the admin page doesn't load anymore even after a reboot.
08-27-2021 11:41 PM
I was briefly able to get access to the admin console on the modem. Support pushed out software 18.104.22.168 to my modem. I believe this is the latest version available which clearly doesn't address the bridge mode login issue. These modems were much more stable under earlier software versions.
08-27-2021 11:48 PM
Yeah, I'm pretty surprised how much the software quality has dropped. Like I don't necessarily expect a ton from my modem, but being able to log in is pretty important and it would be nice if logging in was fully reliable, as it should be.
08-31-2021 09:48 PM
09-06-2021 03:50 PM
I believe Rogers is on the bath to get rid of Hitron, we switched to Ignite and the modem's are much higher quality, I have never had problems accessing the Web GUI on my XB7 but I had constant issues with the Hitron Web GUI
09-06-2021 10:24 PM
@stepy2015 fwiw I'm running a 4582 with firmware version 22.214.171.124, in Bridge mode. My current LAN Up Time is 042 days 06h:29m:42s I'm still at a loss to explain why some customers have problems logging into the 4582 when its in Bridge mode.
09-06-2021 10:34 PM
I'm not sure if it helps, but I have massive 98% packet loss when I'm unable to view the admin page:
09-19-2021 11:06 AM - last edited on 09-20-2021 11:15 AM by RogersCorey
Had my modem swapped yesterday and can no longer ping, updated firmware on router rebooted both (modem first) no change.
If someone could tell me how to get that working I'd appreciate it.
*** Edited Labels ***
09-20-2021 03:28 PM
It’s a firmware issue, there is no fix. I gave up and switched to Ignite, no issue with the Ignite modem in Bridge mode.