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Are these signal levels okay? My modem reboots daily

Robert85
I plan to stick around
Do these values look right?   From what I have read the SNR should be 36-40,  https://communityforums.rogers.com/t5/Ignite-TV/Ideal-Signal-levels-for-Ignite-TV/m-p/460131/highlig... 
 
HW Version: 2.0
Vendor: Technicolor
BOOT Version: S1TC-3.63.20.104
Core Version: 1.0
Model: CGM4331COM
Product Type: XB7
Flash Part: 4096 MB
Download Version:Prod_21.1_d31 & Prod_21.1
 
Downstream Channel Bonding Value
 
Index
23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
24
25
26
27
28
29
30
31
32
33
 
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
 
Frequency
693 MHz
279 MHz
849 MHz
855 MHz
861 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
350000000
 
SNR
42.0 dB
43.0 dB
39.4 dB
39.8 dB
39.5 dB
43.4 dB
43.4 dB
43.3 dB
43.4 dB
43.7 dB
43.4 dB
43.2 dB
43.1 dB
42.9 dB
43.1 dB
42.7 dB
42.3 dB
42.1 dB
42.1 dB
41.9 dB
41.1 dB
42.2 dB
42.1 dB
41.9 dB
41.8 dB
41.8 dB
41.6 dB
41.6 dB
41.4 dB
41.3 dB
40.9 dB
40.0 dB
42.5 dB
 
Power Level
4.2 dBmV
6.4 dBmV
1.5 dBmV
1.6 dBmV
1.0 dBmV
6.9 dBmV
6.7 dBmV
6.3 dBmV
6.8 dBmV
7.1 dBmV
6.6 dBmV
6.5 dBmV
6.5 dBmV
6.1 dBmV
6.3 dBmV
6.0 dBmV
5.7 dBmV
5.2 dBmV
5.0 dBmV
4.7 dBmV
4.8 dBmV
4.8 dBmV
4.6 dBmV
4.1 dBmV
4.2 dBmV
4.3 dBmV
4.6 dBmV
4.5 dBmV
5.8 dBmV
5.6 dBmV
4.6 dBmV
2.7 dBmV
5.5 dBmV
 
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM

Upstream Channel Bonding Value

 
Index
1
2
3
4
5
 
Lock Status
Locked
Locked
Locked
Locked
Locked
 
Frequency
21 MHz
25 MHz
32 MHz
38 MHz
4 MHz
 
Symbol Rate
2560
5120
5120
5120
0
 
Power Level
37.3 dBmV
37.3 dBmV
38.5 dBmV
39.8 dBmV
435000.0 dBmV
 
Modulation
QAM
QAM
QAM
QAM
OFDMA
 
Channel Type
TDMA_AND_ATDMA
ATDMA
ATDMA
ATDMA
TDMA
 

 

CM Error Codewords 

 
 
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
 
Unerrored Codewords
2009821731
1117497502
1117517788
1117541867
1117552311
1117565647
1117578671
1117570144
1117574938
1117596626
1117602014
1117612418
1117612211
1117618990
1117620072
1117624776
1117640727
1117645744
1117648977
1117646145
1117653930
1117654797
1117661767
1117674597
1117687443
1117684138
1117696367
1117707136
1117705342
1117710972
1117716352
1117723994
2009821731
 
Correctable Codewords 
1283848978
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1283848978
 
Uncorrectable Codewords
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

 

 

 

2 REPLIES 2

Re: Are these signal levels okay? My modem reboots daily

-G-
Resident Expert
Resident Expert

@Robert85  Your signal levels look okay; they are well within the range that Rogers deems acceptable.  Your error stats are also clean. (Don't worry about the high number of correctable errors on your downstream D3.1 channel.  That's normal.)  However, I'm not sure what to make of the 435000.0 dBmV on your upstream OFDMA channel.

 

You said that that your modem reboots daily.  Does this consistently happen at any particular time of the day or, is this something that occurs randomly, at least once per day?

 

I would reach out to the @CommunityHelps  team (by sending them a private message) and ask them to look into this further.

Re: Are these signal levels okay? My modem reboots daily

Robert85
I plan to stick around

@-G-  Thanks for the help.  It reboots at random times.  Normally at the worst possible moment.

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