Been running the device in bridge mode for quite some time now and was able to access it just fine at the 192.168.100.1 address to check logs. LAN is 192.168.1.0/24. Running pfSense and no changes have been made in months but all of a sudden a few weeks ago, I can no longer access the CODA.
If I run a persistent ping, it will succeed every 50th time or so. Also every now and then, I am able to get to the login screen for the CODA but no further. So it has SOME access, but not enough to login completely.
Thank you for rebooting the modem; we can try isolating the issue by bypassing your network (firewall/router) and connecting a computer directly to the modem to access 192.168.100.1.
I run my modem in bridge mode as well. At times, I have to reboot my modem and router to gain access to the modem's login.
Please keep us posted.
Personal opinion, if a modem or router refuses to respond and allow me to log into the device after a few short attempts, I'll nuke the device and run a factory reset. Not desirable if it can be avoided, but, if push comes to shove, the device loses. I've had this happen on rare occasion, followed by a factory reset.
Ok, in that case I'd swap it out for another modem. Logging in thru 192.168.100.1 should work, especially after a factor reset. If not, then there's some issue with the firmware load. You might have to call tech support to generate a work order so that you can swap the modem at the nearest Rogers store. That work order requirement is fairly new.
Edit: @iPhoneFan when you held the recessed reset button at the back of the modem, how long did you hold it for? The user manual indicates to "press and hold the Reset button for ten seconds". Personally use 30 seconds for a hold time. The manual doesn't indicate what happens if you use a time that is less than 10 seconds, which should result in a quick reset, not a full up factory reset.
@iPhoneFan has the log in problem persisted throughout all of the 6 modems? The only explanation for that is a firmware issue, or a network issue with the connecting network. What are you using for a router?
If this has been the same issue all along, I wouldn't bother replacing the modem.