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Forum Posts

Ongoing poor connection - Support/technicians aren't helpful

I've been dealing with poor connection speeds, outages, and packet loss for almost two years that I've lived in the L3T postal code. I've had at least 5 technicians visit my house and contacted Rogers support numerous times. Lately, I've been contact...

jpersaud by I've been here awhile
  • 1341 Views
  • 2 replies
  • 0 likes

Mobile devices not "connecting" to Rogers Wi-Fi

Issue started yesterday and persisted until I left for work today. My laptop will connect and Is having no issues, however my cell, tablet and FireTV all are registering connection issues/ not connected. I've brought my tablet and phone to work and c...

Ignite Gen 2 won't wireless connect to XBOX 360 or PS 3

Anyone know how I can help my son connect wirelessly his XBOX 360 to our Ignite gen 2 modem?we have always been able to connect wireless (old BELL modem, previous Rogers modem all connected wirelessly no problem)The x360 sees the modem, 4 bars showin...

penski by I've been here awhile
  • 3269 Views
  • 4 replies
  • 0 likes

Rogers Ignite - poor service!

I am not sure if this is the correct board to post this but I am posting how very disappointed I am with Rogers Ignite service. I have lost internet which means we have lost our phone, our TV and our internet (all of our computers). I contacted servi...

Mlestage by I've been here awhile
  • 1453 Views
  • 2 replies
  • 0 likes

Rogers new modem announcement

I got this announcement in my feed today.    Has anyone ordered this ? is there a beta firmware testing group for this modem ?   https://about.rogers.com/news-ideas/experience-the-worlds-most-powerful-wi-fi-technology-with-rogers-ignite-internet/   R...

Mayoo by I plan to stick around
  • 11607 Views
  • 12 replies
  • 0 likes

Resolved! Upload Speeds Changed?

Hello,   I recently upgraded to the CGM4331COM modem (speed tests comes back of Download 850mbps Upload 50mbps); before the switch and i had the CODA 4582; the older modem used to provide 150-160mbps upload; i'm currently on the 1gbps/30mbps.   Is th...

elmirix by I plan to stick around
  • 2550 Views
  • 3 replies
  • 0 likes

Websites not reachable

Amazon.ca worksGoogle.ca worksYoutube.com worksKeepsolid.com doesnt workRogers.com doesnt workCanadacomputers.com doesnt workAll my devices have same problem while connected to the rogers router.But when using my virgin mobile data all the websites w...

RajR by I've been here awhile
  • 947 Views
  • 1 replies
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Resolved! How does my signal look? Tech coming

I've been having problems with my legacy tv as I guess it is called.  CNN never comes on, other channels above sometimes come on, often are "black screen" but the Guide is visable.   Thisis my modem, I'm not sure how to see my TV levels.     *Added ...

CGN3ROG-Router-Hitron-Technologies.png
ddddeed2 by I've been here awhile
  • 1840 Views
  • 1 replies
  • 0 likes

Resolved! How to connect USB HDD to network

Hi all,I'm trying to figure out if it's possible to use my USB HDD (WD My Book) like a NAS with my XB7 and a spare router with USB ports. When I had the CODA modem, I used it in bridge mode and my own router had USB ports so I was able to just connec...

Hwaiting by I plan to stick around
  • 4242 Views
  • 2 replies
  • 0 likes

Internet service is horrible

I have been a Rogers customer for about three decades between internet and phone plans. I have experienced outages to my internet frequently, the latest one still ongoing and lasting over 24 hours at this point. I constantly have problems with my int...

LaVie1 by I've been around
  • 2372 Views
  • 1 replies
  • 0 likes

Hitron CODA 4582U: TP Link RE450 range extender won't connect

Hi there,We have a Hitron CODA4582 router and I've been trying to extend the wireless network to the back of our house using a TP-Link RE450 range extender. I have gone through the set up over and over again, reset the TP Link extender numerous times...

elong by I've been here awhile
  • 6029 Views
  • 5 replies
  • 0 likes

Can't Log in to Hitron modem CGNM-3552

Today I was trying to Port Forward my router address, and we do not remember the password and username. So I looked at the router and put the username and password into it but it did not work.  Am I supposed to do something before????   ***Edited Lab...

tracy7 by I've been around
  • 4228 Views
  • 1 replies
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Wifi Agreement with rogers -Home Office Wifi

I have a agreement with rogers about the home office wifi, I though of it as a great deal to get for my house but soon later I found out about how awful is the wifi experience I have. I wasn’t satisfied with the wifi and called rogers for cancelling,...

Windwang by I'm here a lot
  • 2751 Views
  • 8 replies
  • 1 likes

Unstable ping and Latency issues on both Ethernet and WiFi

Hello all, In desperate need of some help with ping and latency issues on a hardwire ethernet connection and WiFi. For the past two weeks, I have had unbelievably unstable ping and latency while playing rocket league to the point where it is almost u...

jkrupa by I've been here awhile
  • 5629 Views
  • 8 replies
  • 0 likes

Port Forwarding - Only Works From External Network

I have setup port forwarding on my XB7 ingite wifi to point to a host/port on my lan. This seems to be working great when I access from an external network, but not working when trying to access from my lan. The service uses a dns record on an extern...

smiljka by I've been here awhile
  • 1518 Views
  • 2 replies
  • 0 likes

Non stop service interruptions every single day and night .

Non stop service interruptions across the board with Rogers services every single day and night for the past 3 months , this is unacceptable . I was told the switch to ignite would be a seamless transition , it has been anything but . How can a busin...

Jlr123 by I've been here awhile
  • 1055 Views
  • 1 replies
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Resolved! Ignite Hub Gen2 - Can I use this as an access point

Hi,   I have the rogers ignite services and was wondering if I can us the Ignite Hub as an access point only in my home. What I mean is, plugging the Rogers Nokia ONT fibre modem into my router of choice and this is something I can already do. But no...

smiljka by I've been here awhile
  • 1773 Views
  • 1 replies
  • 0 likes

VOIP phone not working

I got rogers internet about a month ago.  At first my magic jack phone service was working great, however for 3 weeks now when we call out the person receiving the call doesnt hear our voice.  When we receive calls it works no problem.  I have tried ...

snugerud by I'm here a lot
  • 2323 Views
  • 1 replies
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Resolved! Do the Nokia Onts need to be returned?

Hey,I recently moved units in my FTTH connected apartment building, and when the Rogers technician came to move over my internet service, he brought a new Nokia ONT to install. So now I'm wondering what I need to do with the old one in the other unit...