stolen equipment
someone stole my modem. what should i do?
Forum Posts
Service not activated after installation
Hi,I recently got new Home internet modem installed. The technician came, installed the modem and told me that he is not able to link my account with the modem. He told me to wait for couple of hours for back office team to fix it. Since then it’s be...
Resolved! Rogers Xfinity Internet 1.5 Gigabit upload speed
Does anyone knows the upload speed for this plan ? Rogers Xfinity Internet 1.5 Gigabit It used to be 50mbps but now i am seeing higher speeds after Rogers rebranded to Xfinity .. ***Edited Labels***
Slow speeds
Since the past 2 weeks, our download and upload speeds has been fluctuating. Rogers have sent 2 techs to our apartment already and still getting slow speeds affecting my remote work and my room mate's streaming. We supposed to have 1.5gb down / 50 Mb...
Fluctuating upload speed
Hello,We've just renewed our Internet plan with Rogers after 2 years, and I have been streaming games live on Twitch with no issues until recently. Particularly on peak hours, our upload speeds would drop to single digits causing my stream to lag and...
Uncorrectable Codewords, random high ping and jitter spikes
For quite sometime now, the ignite tv boxes will jitter/drop frames or show nothing but a black screen randomly for a bit, sometimes they will display a random code that connection to the gateway or to rogers was lost. On the internet side of thin...
Loss of download speed with Xfinity
With Ignite i was downloading at 950 mbps on a 1.5 mbps plan with wifi. Intermittently it would drop to 600 mbps After Rogers switched to Xfinity 950 mbps download speed and 177 mbps was much better and more consistent. A couple of weeks later do...
Lots of troubleshooting with home internet
I am very disappointed with the roger’s service specially with home internet. It is 3rd day continuesly with the interruption of internet its hard to work online when you don’t have good internet service. Totally disappointed ***Edited Labels***
HP printer will not connect to Xfinity modem
Anyone have a fix for connecting a hp printer after upgrading to Xfinity modem? *Added Labels*
Rogers Xfinity internet modem
Having just switched from Bell to Rogers has been quite the disappointment, I was sold on the idea that I would receive 2.5Gbps internet speed, while connected to the LAN ports, however I was beyond shocked that the XB8 Gen 3 modem has only one 2.5Gb...
XB7 in Bridge Mode to 2.5Gbps router - speed tests 300Mbps through port 4, 935Mbps through ports 1-3
I have a Mikrotik router with a 2.5Gbps port that connects to the XB7 and a 10Gbps fiber connection to a 10Gbps switch.On the XB7, there are 4 ethernet ports. Ports 1 to 3 are 1Gbps. Port 4 is the only one capable of 2.5Gbps.If I plug my router int...
Rogers enhancing the network in my neighbourhood
I got an email that Rogers will be enhancing the network in my neighbourhood that will result in a some interruptions in the coming weeks. Anyone know what kind of work is being done? It doesn't really go into details other than say they are bringin...
Plex Media Server (PC to PS5) with Gateway 3.0
Hey everyone,Just signed up with Rogers Internet yestrday, everything works perfectly right out of the box BUT, the moment I tried to use my media server with Plex on my PS5, they won't communicate.I've used Plex for nearly a year now with the same s...
Rogers internet keeps disconnecting
I have been a loyal Rogers internet customer for almost three years, but recently, the service has become unreliable and frequently disconnects. Urgent Issue: My phone and computer often lose network connectivity. At times, my phone displays “incorre...
Resolved! BEWARE: Cancelling previous service when switching to Ignite Internet
I recently made the switch from Bell to Rogers, choosing the 1.5Gb/2years promo. During the online setup process, there was a box that said if checked, Rogers would cancel Bell's service for us. I thought great, that's gonna be less work for me! I ev...
Internet keeps dropping
My internet keeps going offline and then back online every few minutes. This happened a few weeks ago and tech support over the phone could not find and issue, but reset everything and it was fine until today. Now it has been happening every few minu...
Resolved! Slow Xfinity Fibre
I just got a Xfinity fibre (well cable...) modem on a 2g plan. It in bridge mode and I get 1g down. I realize it is UP TO 2g however only getting half is a little much.Anyone else faced this?Thanks, Bj ***Edited Labels***
Rogers Node Congestion that has not been fixed in over a year, Office of the President is completely useless
Last year (2024), I was experiencing bad latency issues in games, random internet disconnections so I contacted Rogers tech support and they sent a technician to come check all the cables and modem, switched out the modem and the issues kept persisti...
My ps5 can't connect
Hi im messaging u guys today to tell you that my ps5 cannot connect to your network it keeps saying failed to connect to internet, this is the error message i keep receiving : cant connect to internet, your internet service provider or your router mi...
[Rogers NOC Question] Access to Azure Files blocked by Rogers
So this is going to be a Rogers NOC question. Someone from Rogers will have to relay to them to see if I can get an answer. By default, for security reasons, Rogers blocks outbound SMB traffic (Port 445) to the internet. The problem is that my compan...
