Hello,
We've just renewed our Internet plan with Rogers after 2 years, and I have been streaming games live on Twitch with no issues until recently. Particularly on peak hours, our upload speeds would drop to single digits causing my stream to lag and disconnect.
We've contacted support numerous times and have send two technicians over, the first one did some rewiring and the second tech replaced our router, but the upload speeds are still inconsistent.
We're paying for 1.5gb up/50mb down and on evenings we get readings like these:
It's very difficult to diagnose as these fluctuations can last from a few seconds to several minutes, and we've been having this issue for several weeks now and I haven't been unable to stream because of this.
I could use some help with this. I am based in Toronto, pretty close to the head office, so this is infuriating, not gonna lie.
I used the instructions outlined here for the table below:
Downstream:
Channel ID Lock StatusFrequencySNRPower LevelModulation
16 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 |
Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
651 MHz | 279 MHz | 849 MHz | 855 MHz | 861 MHz | 579 MHz | 585 MHz | 591 MHz | 597 MHz | 603 MHz | 609 MHz | 615 MHz | 621 MHz | 633 MHz | 639 MHz | 645 MHz | 657 MHz | 663 MHz | 669 MHz | 675 MHz | 681 MHz | 687 MHz | 693 MHz | 699 MHz | 705 MHz | 711 MHz | 717 MHz | 723 MHz | 825 MHz | 831 MHz | 837 MHz | 843 MHz | 350000000 |
39.4 dB | 41.1 dB | 40.7 dB | 40.7 dB | 41.0 dB | 40.9 dB | 41.0 dB | 41.0 dB | 40.9 dB | 40.5 dB | 40.6 dB | 40.3 dB | 40.1 dB | 39.8 dB | 37.1 dB | 39.6 dB | 40.4 dB | 40.6 dB | 40.7 dB | 40.1 dB | 41.4 dB | 41.4 dB | 41.6 dB | 41.7 dB | 41.6 dB | 41.2 dB | 41.2 dB | 41.2 dB | 40.7 dB | 40.7 dB | 40.7 dB | 40.7 dB | 40.5 dB |
4.1 dBmV | 2.9 dBmV | 4.4 dBmV | 4.1 dBmV | 4.2 dBmV | 3.4 dBmV | 3.4 dBmV | 3.6 dBmV | 3.7 dBmV | 3.2 dBmV | 3.2 dBmV | 3.5 dBmV | 3.5 dBmV | 3.6 dBmV | 3.9 dBmV | 3.5 dBmV | 4.2 dBmV | 4.7 dBmV | 4.9 dBmV | 5.2 dBmV | 5.7 dBmV | 6.0 dBmV | 6.4 dBmV | 6.6 dBmV | 6.7 dBmV | 6.3 dBmV | 6.4 dBmV | 6.6 dBmV | 5.2 dBmV | 5.1 dBmV | 4.9 dBmV | 4.5 dBmV | 4.9 dBmV |
256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | OFDM |
Upstream:
Channel ID Lock Status Frequency Symbol Rate Power Level Modulation Channel Type
1 | 2 | 3 | 4 | 10 |
Locked | Locked | Locked | Locked | Locked |
21 MHz | 25 MHz | 32 MHz | 38 MHz | 4 MHz |
2560 | 5120 | 5120 | 5120 | 0 |
38.8 dBmV | 39.3 dBmV | 39.5 dBmV | 39.5 dBmV | 39.2 dBmV |
QAM | QAM | QAM | QAM | OFDMA |
TDMA_AND_ATDMA | ATDMA | ATDMA | ATDMA | TDMA |
If anyone would be able to make sense of what's happening and for a solution, it would be very much appreciated. We've never had this problem for the past 2 years. Thank you in advance.
Hello, @craver99.
Thank you for joining our Community and for the detailed post. Reliable upload speeds are crucial for a smooth experience while streaming games live.
We appreciate you sharing an elaborate account of the issues and the steps you've already taken to resolve them. As you observed, diagnosing intermittent speed fluctuation can be challenging.
We can investigate the issue and do our best to find a resolution. Please send CommunityHelps a private message. We detailed more info about our private messaging in this blog.
Cheers,
RogersMoin
