Service not activated after installation

[Vikas10]

Hi,
I recently got new Home internet modem installed. The technician came, installed the modem and told me that he is not able to link my account with the modem. He told me to wait for couple of hours for back office team to fix it. Since then it’s been 24hrs i am left with no internet service. The modem is working itself, it shows white solid light but i am not able to use the internet. Any idea how this thing will work or how long it will take ? I work from home and it is very frustrating for me to deal with this issue. Not so impressed with rogers because nobody wants to wait for days to get their service activated after installation.
Thanks for the suggestion in advance. 🙏🏻

[asturias7]

Strange, when a tech comes to install everything your modem should be up and running as soon as everything is connected and is checked (the tech does this). Since you were able to post here, you could try contacting a tech agent via MyRogers. If you haven't signed up for your account, you can do so here (below) and contact someone via Live Chat. A tech agent will run a check on your modem, take a look at your account, and see what the problem is:

https://www.rogers.com/consumer/profile/register

Best of luck!

[Vikas10]

Thanks for the reply.
I contacted them so many time because i work from home, so i wanted to get it fix asap. They told me a ticket was issued at the time of installation because it is something regarding provision issue so it has to be done from Back End. No online agent could help me with this. They were only able to tell me what was written on the notes and asked me to wait for 48hours. That is why i am bit disappointed. Hoping to get it done quick.

[RogersZia]

Hi @Vikas10, welcome to the Community!

I hope the service has restored since you last posted here. Please let us know if we can help.

RogersZia