Plex Media Server (PC to PS5) with Gateway 3.0

[Cybrex]

Hey everyone,

Just signed up with Rogers Internet yestrday, everything works perfectly right out of the box BUT, the moment I tried to use my media server with Plex on my PS5, they won't communicate.

I've used Plex for nearly a year now with the same setup but was with Start.ca till yesterday.  Both my PC and PS5 are connected via ethernet so it's not a wireless issue so it seems that the Gateway is blocking communication between my PC & PS5.

Does anyone know how to go about resolving this so I can use my media server again?

***Edited Labels***

[RogersMoin]

Hello, @Cybrex.

Welcome to Rogers and our Community! 

We are delighted that you are pleased with your Ignite Internet service. Can you connect to your PC/Plex media on a different device? It may not be the gateway modem blocking the connection. 

Due to the introduction of the new gateway modem, you might need to re-establish the connection between your PS5 console and PC. Try signing out from the Plex app on your PS5, then sign back in and link the console and PC. 

If you need additional assistance with this issue, we recommend visiting the Plex Forums for further support.

Cheers,

RogersMoin