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Resolved! How to use my DVD Player with Ignite

Hello, this is my second day with Ignite TV and internet. Questions: How do I play a DVD using my DVD player, which is not smart and not connected to the internet and doesn't have a HDMI outlet, ditto for my VCR. The sound on my TV is awful. Before I...

chdiamo1 by I'm Here A Lot
  • 276 Views
  • 3 replies
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Remote Battery Level

For about a month now, whenever I check the battery level, it shows exactly 39%, no more no less. I am using rechargeable batteries, and even when they are fully charged, it is always 39% I'm getting, when I do the check. Originally, with the non-rec...

pp171 by I Plan to Stick Around
  • 183 Views
  • 4 replies
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Using Alexa with Ignite TV

I would like to use my Ignite TV with Alexa from Amazon. I do not see a skill in Alexa that would permit this. How do I link my Ignite TV with Alexa so that I can use the Alexa app as an Ignite Remote to control the On/Off function of my Samsung UN55...

bobp3008 by I've Been Here Awhile
  • 1521 Views
  • 4 replies
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[Not] Connecting Amazon Fire TV Cube (3rd gen) to Ignite Xi6 Box

The 3rd gen Cube has an HDMI input, which is supposed to enable it to control more cable boxes. Amazon expressly lists Roger’s Ignite boxes as compatible, but I cannot manage to connect them for the life of me. I’ve tried to connect using the HDMI co...

griwei by I've Been Here Awhile
  • 411 Views
  • 12 replies
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Ignite remote issue

I knocked my remote off the arm of the chair. When I went to pick it up, the remote was extremely hot, like needed oven mitts hot. The batteries had been jostled but were still connected mostly to the terminals. I removed the batteries with silicone ...

Sharrin by I've Been Around
  • 272 Views
  • 3 replies
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Does anyone ever answer the phone!

Been trying for 2 days in a row…a wasted effort as I have spent 3 hours…I need my head checked but Rogers you have to do better…this Anna thing is the biggest waste of time to deflect people as to your” ROGERS” we hear you thingy!   *** Edited Labels...

cbdbgb by I've Been Around
  • 74 Views
  • 1 replies
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Aliens invaded my audio

My TV sounds like aliens are talking. My audio is screwed up, restarted TV box and my network. Nothing    *** Edited Labels ***

wbouchard by I've Been Around
  • 54 Views
  • 1 replies
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I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've Been Around
  • 733 Views
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Resolved! Can’t Watch Recorded Programs - ERROR TVAPP-00481

I go to saved programs on my computer then recordings, then watch.. Then the problem begins I get a message, You can still watch this On Demand Unfortunately there's  a problem with  PVR playback. The good news ? program is available on demand. Keep ...

chayisun by I've Been Here Awhile
  • 1891 Views
  • 6 replies
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Xione box replacement

Hello I am trying to replace my current xi6 box with the xione box and Rogers cannot do this for me I am very frustrated with this I don’t understand what the problem isThere is a corporate store near me that has stock and cannot to anything for me I...

Audio Lag on Ignite TV

I just switched to Rogers Ignite internet and TV.I can see that voice lags vs video on ALL channels. Very annoying! I see multiple posts about it, but yet to see a resolution. Is constant video box rebooting will be my life now on or is there a lasti...

Olga2 by I've Been Here Awhile
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Waterloo outages

We have had periodic outages with our Ignite for 2 days. This seems to be a continuing theme.   ***Edited Labels***

Switch to Ignite

My wife talked to a rep and had an appointment set up for Monday . Waited all day and nothing. Tried to contact Rogers but was put on hold for 2.5 hours and finally gave up, Got a message saying they were here but couldn't finish the job?  BS.  Keep ...

jts1666 by I've Been Here Awhile
  • 78 Views
  • 1 replies
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Resolved! IgniteTV casting to Chromecast error

Hi, is anybody else having problem casting from IgniteTV to Chromecast? I was able to do this fine 2 days ago but unable to since yesterday. I am able to cast Youtube just fine. I got the "TVAPP-00115" error. I think it must be something from Roger's...

ohan by I've Been Here Awhile
  • 1913 Views
  • 8 replies
  • 1 likes

Resolved! "Crave" is now on the Ignite TV "Apps" page

"Crave" is now on the Ignite TV "Apps" page!   @CommunityHelps : I subscribe to Crave, so I can access it like I always did through the "On Demand" screen.  Can Ignite TV and Ignite SmartStream customers, who subscribe to the Crave streaming service ...

-G- by Resident Expert
  • 6619 Views
  • 5 replies
  • 1 likes

Active Audio but No Video

Atrocious service after 9-10 visits and equipment replacement or upgrades:   Our system continues to falter everyday. When the TV systems are activated the screen is either black, blue or a message of NO SIGNAL is shown EVERY TIME we try to watch our...

BobTom by I've Been Here Awhile
  • 155 Views
  • 2 replies
  • 0 likes