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Forum Posts

Does anyone ever answer the phone!

Been trying for 2 days in a row…a wasted effort as I have spent 3 hours…I need my head checked but Rogers you have to do better…this Anna thing is the biggest waste of time to deflect people as to your” ROGERS” we hear you thingy!   *** Edited Labels...

cbdbgb by I've Been Around
  • 74 Views
  • 1 replies
  • 0 likes

Aliens invaded my audio

My TV sounds like aliens are talking. My audio is screwed up, restarted TV box and my network. Nothing    *** Edited Labels ***

wbouchard by I've Been Around
  • 54 Views
  • 1 replies
  • 0 likes

I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've Been Around
  • 759 Views
  • 5 replies
  • 0 likes

Resolved! Can’t Watch Recorded Programs - ERROR TVAPP-00481

I go to saved programs on my computer then recordings, then watch.. Then the problem begins I get a message, You can still watch this On Demand Unfortunately there's  a problem with  PVR playback. The good news ? program is available on demand. Keep ...

chayisun by I've Been Here Awhile
  • 1926 Views
  • 6 replies
  • 0 likes

Xione box replacement

Hello I am trying to replace my current xi6 box with the xione box and Rogers cannot do this for me I am very frustrated with this I don’t understand what the problem isThere is a corporate store near me that has stock and cannot to anything for me I...

Audio Lag on Ignite TV

I just switched to Rogers Ignite internet and TV.I can see that voice lags vs video on ALL channels. Very annoying! I see multiple posts about it, but yet to see a resolution. Is constant video box rebooting will be my life now on or is there a lasti...

Olga2 by I've Been Here Awhile
  • 3552 Views
  • 13 replies
  • 0 likes

Waterloo outages

We have had periodic outages with our Ignite for 2 days. This seems to be a continuing theme.   ***Edited Labels***

Switch to Ignite

My wife talked to a rep and had an appointment set up for Monday . Waited all day and nothing. Tried to contact Rogers but was put on hold for 2.5 hours and finally gave up, Got a message saying they were here but couldn't finish the job?  BS.  Keep ...

jts1666 by I've Been Here Awhile
  • 78 Views
  • 1 replies
  • 0 likes

Resolved! IgniteTV casting to Chromecast error

Hi, is anybody else having problem casting from IgniteTV to Chromecast? I was able to do this fine 2 days ago but unable to since yesterday. I am able to cast Youtube just fine. I got the "TVAPP-00115" error. I think it must be something from Roger's...

ohan by I've Been Here Awhile
  • 1941 Views
  • 8 replies
  • 1 likes

Resolved! "Crave" is now on the Ignite TV "Apps" page

"Crave" is now on the Ignite TV "Apps" page!   @CommunityHelps : I subscribe to Crave, so I can access it like I always did through the "On Demand" screen.  Can Ignite TV and Ignite SmartStream customers, who subscribe to the Crave streaming service ...

-G- by Resident Expert
  • 6655 Views
  • 5 replies
  • 1 likes

Active Audio but No Video

Atrocious service after 9-10 visits and equipment replacement or upgrades:   Our system continues to falter everyday. When the TV systems are activated the screen is either black, blue or a message of NO SIGNAL is shown EVERY TIME we try to watch our...

BobTom by I've Been Here Awhile
  • 159 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV flips back to guide sporadically

While watching a channel on ignite tv it switches back to the guide on its own then i have to select the channel again. This happens quite often   **Labels Added**    

iroc01 by I'm Here A Lot
  • 136 Views
  • 3 replies
  • 0 likes

Can you disable low battery warning for Ignite remote?

The frequent nags to change the batteries are getting on my nerves. Is there a way to disable these pesky reminders? If I changed the batteries as soon as these nags began I would have wasted a lot of perfectly good battery life. I will change the ba...

james039 by I Plan to Stick Around
  • 492 Views
  • 15 replies
  • 0 likes

Resolved! Harmony remote and ignite tv

I just got the ingite tv box Xi6-T and have been trying all day to get it to work with the harmony hub. I added the device on the harmony pc app as the Rogers Xi6-T, Rogers Tx061aei (model number on bottom of box) and even tried Rogers Ignite tv... a...

Bov103 by I've Been Here Awhile
  • 395 Views
  • 2 replies
  • 0 likes

TSN4 Choppy and Laggy

Has anyone else has issues with watching leaf games on TSN4? At some point during the game it starts getting choppy, freezes, sometimes looses audio and is super frustrating. I’ll note that the commercials are totally fine and the issue is only with ...

ctafts by I Plan to Stick Around
  • 2303 Views
  • 50 replies
  • 4 likes

Ignite TV - VOIP

After switching from Digital cable to Ignite I've found that my voip client no longer works (this is my work phone).   I'm assuming I need to adjust the port forwarding to fix this; does anyone have any odea which ports should be forwarded? (I tried ...

Tedman by I've Been Here Awhile
  • 3127 Views
  • 34 replies
  • 0 likes

Resolved! Sportsnet Ontario - Channel 22

I am looking to change my tv programming with Rogers. Currently, I have all the sports channels, but looking to use the Flex 20 programs.   I have read through this forum and looked at the channels available.  I live in Ontario in the Waterloo Region...

skhodd by I've Been Around
  • 142 Views
  • 1 replies
  • 0 likes