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Resolved! Feedback for Technical Support and Dispatch

I moved to a new location. Got an appointment for technician to reach here between 4 to 6 for installation. They showed up at 10 in the morning. Technician left without doing anything. Called them again, after holding for 2 hours on the line, got ano...

Shaz2 by I've Been Here Awhile
  • 371 Views
  • 5 replies
  • 0 likes

Unauthorized movie purchase

Today, I discovered a movie purchase charged to my account on November 27, 2021 at 8:53 pm. I called Rogers but told it had been authorized by my pin. But I never set a pin. Furthermore, the movie is a horror film which I have no interest in. No one ...

How to Install Ignite TV with no Smartphone.

I do not have a smartphone, nor a smart tv, my old computer will not allow me to download the Wifi Hub app. How am I supposed to be able to even start to set up anything? I apologize as I have no computer skills, I am at a loss on how to even begin t...

tm52 by I've Been Around
  • 284 Views
  • 2 replies
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Monthly Cost to Add Ignite TV Box

Up until now we were renting 5 Ignite TV boxes at $5 each per month. Today I called to request an additional box and was told that the price to add one was now $10 per month. Does anyone know of a better solution to this particular price gouge? *** E...

TommyD2014 by I've Been Around
  • 1795 Views
  • 3 replies
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Intermittent sound issues with one of my two TVs

I have Ignite TV. I have two tvs with set top boxes One of them (Panasonic) has no problems so far. The second TV (Samsung) is hooked up the same way as the Panasonic. However there is a problem with the sound that happens intermittently. The sound b...

rickpurdy by I've Been Around
  • 236 Views
  • 1 replies
  • 0 likes

Ignite Tower Modem electrical connection

I used the online support chat to inquire about exchanging my Gen 1 WiFi Pods for Gen 2. Unfortunately the cost is $5/m, no thanks. The agent then asked if the Tower modem was plugged into a wall socket or powerbar. He went on to say something that I...

Bplayer by I'm a Trusted Contributor
  • 198 Views
  • 1 replies
  • 1 likes

Reliability using Ethernet

I am not an IgniteTV subscriber, but I have a question about the IgniteTV set top boxes. I assume it is possible to connect them to the home network via ethernet. I have also noted on these forums about concerning issues requiring reboots and about W...

chank by I Plan to Stick Around
  • 192 Views
  • 2 replies
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Ignite remote issue

I knocked my remote off the arm of the chair. When I went to pick it up, the remote was extremely hot, like needed oven mitts hot. The batteries had been jostled but were still connected mostly to the terminals. I removed the batteries with silicone ...

Sharrin by I've Been Around
  • 127 Views
  • 1 replies
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Ignite TV Apple TV app and cast to Apple TV

Hi according to this post:https://www.theverge.com/2021/10/28/22750469/apple-tv-plus-comcast-x1-flex-xclass-streaming-box-tvand the Reddit convohttps://www.reddit.com/r/appletv/comments/qhzj80/comcast_xfinity_stream_app_is_finally_coming_to/Xfinity w...

Chuttt by I've Been Around
  • 3514 Views
  • 4 replies
  • 2 likes

Remove Rogers and service ads from guide

Hi, recently I noticed that Rogers has started putting help tips and ads in the ignite TV guide? How do I disable this. It is annoying and I don’t want it.

jj59 by I Plan to Stick Around
  • 528 Views
  • 7 replies
  • 1 likes

Locking recordings in ignite

Hi. My grandma and I share cable and no matter how much I ask her not to she keeps deleting my recordings. The cable is in my name and it is very frustrating. Is there any way that I can lock my recordings so that she cannot delete them? My receiver ...

Victactoria by I've Been Here Awhile
  • 157 Views
  • 1 replies
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Resolved! IGNITE TV- POOR QUALITY

I am experiencing continued poor quality image and many screen freezes with Rogers Ignite TV. Do not change from your Nextbox platform. The quality of the image, in particular a hockey game, is of very poor quality and far from 1080p. I have experien...

brenteden by I've Been Here Awhile
  • 800 Views
  • 2 replies
  • 1 likes

Xi6-t default power on channel

Hey everyone,My grandma recently just moved apartments and they have been provided with the new xi6 box.She's 99 and previously we had her tv auto tune into her favorite channel on power on, but we cannot find this option for her on this new box.Is t...

stokedcrf by I've Been Around
  • 248 Views
  • 1 replies
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By-Passing Signing in for SN!

I am having an issue with my rogers stream box. everytime i open the SN app i have to scan the code and sign in which is kind of frustrating. is there a way to by pass that. thanks ***Edited Labels***

Flex Channel Error Message

Hi there, We recently switched to a new tv package, and we were attempting to exchange our flex channels for the first time and keep receiving the following error message, and none of our changes will save: "When you swap out or remove all your 4K ch...

Ignite Closed Captioning Mess

If you call up the Guide, or Info, etc. Closed Captioning will keep running over top of it making it impossible to read either. Closed Captioning should of course stop/disappear when bringing up any other text. Does anyone else not experience this? T...

Johnrc123 by I Plan to Stick Around
  • 246 Views
  • 5 replies
  • 0 likes

Bluetooth no longer compatible with Ignite TV?

Prior to November 2021, I was able to pair and use multiple sets of Bluetooth headphones. I’m assuming there was an update as the Bluetooth option isn’t even available. I cannot find the option. Was located under device settings. Huge disappointment ...

Missing Crave (HBO Max) show on Ignite

A new show (Santa Inc) is advertised on the Crave app, and I can watch all eps on the Crave app... But only episode 4 is available on Ignite. It shows that it will be available for recording later in the week. But what's the point of paying for Crave...

XB7 in New Brunswick?

Is the XB7 standard in NB for Internet/TV bundles? I have multiple devices in 2 rooms and would need 4 Ethernet ports (along with my existing switch) to get everything connected... if I get a modem with only 2 ports, I'd need to buy an additional swi...

pjrettin by I've Been Here Awhile
  • 174 Views
  • 2 replies
  • 0 likes