Ignite TV™
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Forum Posts

Help Needed: No Services After Failed Installation Attempt

I recently became a new customer and had a technician come to my home on Saturday to install the Rogers Ignite bundle, which includes internet and cable. Unfortunately, the technicians were unable to activate the hardware. They left the cables on the...

Nightfall06 by I've been here awhile
  • 155 Views
  • 1 replies
  • 0 likes

Missing Channels

I have been missing my primetime channels for months now. Countless tickets, package changes, etc. and now I’m finding out that friends/extended family of mine are missing the same channels? This is beginning to sound more like mid-information from R...

Japer by I've been here awhile
  • 221 Views
  • 4 replies
  • 0 likes

Resolved! Channel Stuttering

I've been having an issue with one channel stuttering constantly. Its CBS and its the only channel that is doing this everyday. It will at time have lines through it as well. I've done all I can on my end to try to stop it but nothing has worked. Why...

1_25n by I've been here awhile
  • 275 Views
  • 3 replies
  • 0 likes

Ignite Screen Goes Black Intermittently

We have 2 tvs and 2 Rogers Ignite boxes.  Both have the same problem.  When watching Ignite Tv suddenly the screen goes black, no sound, for about 6 seconds, then resumes the program. This happens on both tvs.  Checked connections,  Cannot resolve th...

ultinet1 by I've been here awhile
  • 7585 Views
  • 62 replies
  • 3 likes

Resolved! Ignite TV Package Makes no Sense

I currently have Bell WiFi but wanted to get the Ignite TV package so I can use the voice command to search for programs. After installation, I discovered I couldn't access other apps (YouTube, Netflix, Prime) since "Viewing this content requires Rog...

dlindop by I'm here a lot
  • 1809 Views
  • 7 replies
  • 0 likes

Rogers Ignite and Samsung TV

Many Tech's have tried, over the phone, came to home, etc.  But conclusion is problem is TV!?!?!   TV was fine prior to getting Rogers Ignite.    I have also learned that several others have had the same problem.   Apparently, there is no solution bu...

khumber by I've been here awhile
  • 242 Views
  • 2 replies
  • 0 likes

Change to Ignite flex 20 including sports?

I just noticed that my package Ignite flex 20 including sports now has reduced channels and can only pick 13 flex channels.  Did Rogers quietly change this to make it worse?       ***Added Labels***

jimk1 by I plan to stick around
  • 1953 Views
  • 19 replies
  • 2 likes

Ignite TV Freezing

In the past 2-3 weeks we have seen more and more freeze ups. It’s very frustrating. We have rebooked and followed the form suggestions. I checked if this is caused by our Starlink wifi and it isn’t. YouTube and anything else we Chromecast is fine.   ...

Swampwild by I've been here awhile
  • 2794 Views
  • 16 replies
  • 1 likes

Global App Won’t Authenticate

When I enter the authentication code and select Rogers to sign in all I get is a 404 Page Not Found error message on my Tv. How do I fix?       ***Edited Labels***

KMP13 by I've been around
  • 1002 Views
  • 10 replies
  • 0 likes

Skip feature

The skip feature using page up and down is only available in 30 second and five minute intervals. With the previous digital TV remote the skip feature was three minute intervals a much better interval time to skip commercials. can Rogers provide an a...

s-g by I've been here awhile
  • 269 Views
  • 5 replies
  • 0 likes

Ignite TV Service

My Ignite TV connection won't stay connected. I'll be able to watch for 5-10 minutes before my tv just shuts off and restarts every few minutes. My modem for the internet is upstairs and the connection bar is excellent.  I have tried repowering/resta...

HalfMoon by I've been here awhile
  • 237 Views
  • 4 replies
  • 0 likes

Channels

Anyone experiencing what we are since last fall with our Ignite Flex 10. we keep our channel guide preference on “ Free To Me” so we can see when Free Previews are available. We will get 4 Timeshift channels from CTV ( Toronto, Winnipeg, Calgary and ...

Flavour1 by I plan to stick around
  • 612 Views
  • 5 replies
  • 0 likes

Prime time pack

We are on Ignite Flex 10, I understand as of November 1, 2023 the Flex Platform has been discontinued for new subscribers, but existing subscribers can keep what they have. Has the U.S. Prime Time Pack ( Buffalo channels)  also been discontinued at $...

Flavour1 by I plan to stick around
  • 426 Views
  • 6 replies
  • 0 likes

Issues with XR15 remote control

There are many good things about Ignite, but the XR15 remote control is definitely inferior to the old netbox remotes for a few reasons:- many of the buttons are harder to press, notably the arrow and 'ok' buttons.- the low profile buttons and the wa...

BLW by I plan to stick around
  • 5513 Views
  • 17 replies
  • 3 likes