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Forum Posts

Choppy picture - SNONE 4K

For a while now, SNOne 4k (996) has had a choppy picture and sound.I have done the following:-Rebooted the modem-Rebooted the box- checked the wifi strength (box has reported weak AND very strong signals at times)- switched to wired connectionNone of...

4K Channels do not show on IgniteTV App or Browser

I do not see my 4K channels in the IgniteTV app or browser.  Why would I want these there?   1. Because a couple of the Channels like Stingray Videos and Stingray Now4K are only available in 4K and I might like to view them or set recordings. 2. Beca...

57 by Resident Expert
  • 359 Views
  • 2 replies
  • 1 likes

Netflix app expanding 4:3 programs to full-screen

A Netflix 4:3 program watched on the app through Ignite expands to full-screen. If I watch Netflix through the Smart TV app, it does not do this, so I don't believe it's any setting for the TV, but rather the Ignite box. (Yes I know, I could just wat...

Jeremy_K by I Plan to Stick Around
  • 6205 Views
  • 27 replies
  • 3 likes

Polaris URC1090 remote interferes with neighbor's TV

Remote:  Polaris URC1090 – URC SupportMy parent lives in a senior home sharing a room with another person.  Both have Ignite TV.   If we use the default IgniteTV remote control, everything works fine.    We recently received a Polaris URC1090 remote ...

ianh227 by I've Been Around
  • 419 Views
  • 3 replies
  • 0 likes

Resolved! Same show on two tvs

I have 2 tvs, each with their own Ignite box. Can I select a show on one of them and have it play on both tvs simultaneously so I can watch the same show as I move from room to room?   *Added Labels*

GBKeeper by I've Been Here Awhile
  • 406 Views
  • 4 replies
  • 0 likes

Unable to login into Amazon Prime Video

I have been trying to login into my amazon prime video account but as soon as I add Ignite TV to my account, the app shows there's an error while loading my profile. When I click on retry, the error screen keeps on coming up again and again.   I have...

chinu by I've Been Here Awhile
  • 929 Views
  • 11 replies
  • 0 likes

I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've Been Around
  • 238 Views
  • 1 replies
  • 0 likes

No sound on recordings on app

I watch my recordings (how I watch all my shows) on the app on my IPhone 13 and all of a sudden a few days ago I started having the issue that the audio would stop working a few minutes into the show. I’m getting pretty sick of watching all my shows ...

BIG 10 Network - video freezing

For those of you who have BTN - the Big Ten Network, have you had any issues with the video freezing?  Audio plays fine without interruption.  Its been happening for about a week on all my tvs.  No issues with any other channels.

jjjjy7 by I Plan to Stick Around
  • 439 Views
  • 10 replies
  • 0 likes

Remove Rogers and service ads from guide

Hi, recently I noticed that Rogers has started putting help tips and ads in the ignite TV guide? How do I disable this. It is annoying and I don’t want it.

jj59 by I Plan to Stick Around
  • 611 Views
  • 7 replies
  • 1 likes

Resolved! Ignite screensaver no longer landscapes and ads?

Suddenly my ignore screen saver is no longer lovely landscapes and instead advertisements for Rogers features and channels. I hate it and I’d like it changed back. I’ve tried the screensaver options in settings and it’s still landscapes?   ***Added L...

Stalkel by I've Been Here Awhile
  • 3985 Views
  • 23 replies
  • 4 likes

Resolved! Ignite TV Channel Line-up

Simple question but can’t seem to find the answer.  Where can I get the channel line-up PDF for Toronto for Ignite TV (channel number and title).       ***Edited Labels***

Phil627 by I'm Here A Lot
  • 809 Views
  • 7 replies
  • 0 likes

Lost a ton of volume moving to Ignite?

So just moved from Digital cable to Ignite.  Have my setop box connected via an AVR (Anthem AVM60).   I have lost about 20db of volume, in the sense that I need to turn my AVR to say -20db to get the same amount of volume I did with digital cable at ...

PVC by I Plan to Stick Around
  • 2068 Views
  • 17 replies
  • 0 likes

Bluetooth no longer compatible with Ignite TV?

Prior to November 2021, I was able to pair and use multiple sets of Bluetooth headphones. I’m assuming there was an update as the Bluetooth option isn’t even available. I cannot find the option. Was located under device settings. Huge disappointment ...

Ignite Remote Bug "free for me" and Quick Guide

Hi I just wanted to report a bug for the "free for me" guide view. I have selected the "free for me" as the standard setting for the guide view in preferences. When turning on the TV and using the quick guide (right arrow button on remote) the "free ...

User3512 by I've Been Around
  • 244 Views
  • 1 replies
  • 0 likes

TV Tiers and Channels

I'm really confused about the different TV package tiers and their respective lineups . I have an offer for the Premier ignite tv package however the number of channels checked off is no where close to the number of channels "offered" and the number ...

dk31 by I've Been Around
  • 230 Views
  • 1 replies
  • 0 likes