cancel
Showing results for 
Search instead for 
Did you mean: 

How do you like Ignite TV compared to Digital Cable?

OLDYELLR
I'm a Senior Advisor

First of all, I'm not an Ignite customer.  In fact, I cancelled Rogers digital cable when I went to an IPTV package from my ISP using fibre that was installed in my area last summer.

 

My transition was more of a surprise than for most of you moving from Rogers Digital Cable to Ignite TV because I had a SA8300HD PVR on the SARA system, with none of the fancy shmancy graphics of the NAVIGATR interface, but it was simple, user friendly and had several features the later interfaces had dropped.  My legacy VIP also had way more channels, although, unfortunately, not the ones I really wanted.

 

Here are a couple of annoyances I found switching from Digital Cable to IPTV.

1. When playing cloud recordings I find the FF button skips in bigger steps than it did  with digital recordings on my hard drive.  Do you also see that on Ignite?

2. With my new IPTV service, I find that some SD channels do not display or record with the correct aspect ratio.  TV Ontario is weird because it displays correctly live, but record in SD, horizontally compressed. How is it on Ignite TV?

 

I ask these questions not only for my own edification, but so Rogers customers switching from Digital Cable to Ignite TV know what they'll be getting, because you can't switch back.

 

 

***Added Labels*** 

 


Rogers PayGo. Location: S-W Ontario
117 REPLIES 117

Re: How do you like Ignite TV compared to Digital Cable?

schmidtp
I Plan to Stick Around

As I mentioned before, I have had Rogers techs come to the house a number of times.The replace all the (Rogers) wiring in my house. then they came back and replace the wiring to the house so, I have good wires (cable). They then came back a few times and gave me new boxes, and added 2 pods, then did tune ups(?) etc.

I have no issues with my internet nor with my Rogers home phone.

I fairly regularly get "we are sorry....." messages when selecting something on the remote.

As I also said before, there are almost 400 posts on Ignite issues in one thread alone and another thread with almost 200 posts. This community seems to be one of the last resort for many Ignite customers. Most have had tech support calls and techs in the house. I have read a great many of the posts to see if issues were the same as mine. This thread asked the question if you like digital or ignite and I responded with my dislikes.

I think I have said enough and do not wish to explain myself anymore. I have done everything I can and I dislike Ignite because of the issues I posted and for what I lost from digital.

Have a happy viewing day 🙂

Re: How do you like Ignite TV compared to Digital Cable?

OLDYELLR
I'm a Senior Advisor

@schmidtp  I'm sorry to hear about your problems with Ignite TV. It seems like your problems are more related to the delivery of the service rather than its own idiosyncrasies compared to digital cable.  I remember there was a $150 installation fee for Ignite due to specialized setup required, but it seems like that's been dropped. If there is no,longer an installation fee, I would hazard a guess that the Rogers techs now doing it are less skilled or thorough. Like I said when I started this thread, I switched to an IPTV service provided by my ISP (not Rogers) but it's basically similar, but in my case the STB is connected directly to the ONT (Optical Network Terminal), as is my personal router for internet, even though my ISP rents out their own routers.  But as mentioned earlier, cloud TV is different from PVR TV. There are some advantages, but also disadvantages. One drawback I find is Fast Forward on recordings is in big steps even at the slowest speed. My SA8300HD PVR could do slomo playback, even frame-by-frame, which the Nextboxes could not do. I also have Netflix, Prime Video, YouTube and many others on my smart TV. All those services seem to work better than IPTV.


Rogers PayGo. Location: S-W Ontario

Re: How do you like Ignite TV compared to Digital Cable?

-G-
Resident Expert
Resident Expert

@schmidtp  Okay, but a high percentage of those hundreds of posts come from a small percentage users who have experienced installation issues.  When my Ignite TV service got installed, my install tech (a contractor) was not well trained at all on how to install or troubleshoot WiFi, nor did he have much knowledge about how to hook up or test the Home Phone service.  (No problem.  I could take of that part.)  However, he did a fantastic job with the Internet part of the install and knew exactly what he was doing when it came to provisioning the services.  My installation was completed quickly and it all turned out well.  Others would not have been so lucky.

 

@schmidtp  It's also great that all the cables to and within your house got replaced... but that's only helpful if they actually needed to be replaced.

 

Fortunately, the XB6 gateway provides your with a wealth of statistics that will allow you to confirm whether the power levels and signal-to-noise ratio on your downstream channels are within spec.  If your "CM Error Codewords" stats show zero (or close to zero) "Uncorrectable Codewords" errors across all channels, that is also great.  However, those stats won't tell you whether your local node is congested or overloaded, and you will have to perform additional tests to determine whether or not you are seeing excessive latency caused by problems in your local node or your "CMTS router".  If you are getting excessive latency or packet loss, those problems may not show up when the support tech tests your connection and if those problems are severe enough, they will cause problems for Ignite TV.  Some users have also been reporting random Internet disconnects and again, depending on why they are occurring, may also not show up on Rogers tests or in your modem's Events log.

 

If your Internet connection and connection to the Rogers network really, truly are totally fine, the only other things that could cause picture freezes or audio drop-outs on Ignite TV are either a defective set-top box or problematic network connectivity within your home.  Those drop-outs occur because, for whatever reason, the decoder in your set-top box ran out of data from the incoming network stream to decode and process.  Even if your set-top box has a good WiFi connection, you can still run into problems if you have too many active devices and not enough Internet bandwidth OR too many active WiFi devices with poor WiFi connections that are consuming too much "air time" on your WiFi network and preventing your set-top box from accessing WiFi when it seeds to send or receive data.  (The latter problem can also occur if you share WiFi channels with your neighbour and THEY have severe problems with their WiFi network and consume excessive air time on those channels.)  You also need to confirm that you do not have any other sources of RF interference that could cause problems with WiFi (which could also come from nearby non-WiFi devices) and that the your set-top box is getting clean power.

 

If you are experiencing constant problems with Ignite TV, you either have a network-related problem that needs to be fixed or defective equipment that needs to be replaced.



Re: How do you like Ignite TV compared to Digital Cable?

schmidtp
I Plan to Stick Around

@-G-, understand you are trying to help.   

I expect the techs sent to to my house by Rogers are all qualified. I have no reason think not and I certainly do not ask them for credentials.

I have no idea what you are talking about in your third paragraph. I am a user, not a tech and would have no idea how to get the "CM Error Codewords" and "Uncorrectable Codewords", let alone "perform additional tests to determine whether or not you are seeing excessive latency caused by problems in your local node or your "CMTS router".  let alone what to do if I was able to get that data.

Yes, my internet and phones are all fine. As I said before I have had both my set top boxes replaced in the past 2 weeks and still, even last night had blackouts and picture freezing.

So, to end this....I answered the question "How do you like Ignite TV compared to Digital Cable?" that is this thread and I liked the old digital better. less problematic and I had more features.

Re: How do you like Ignite TV compared to Digital Cable?

-G-
Resident Expert
Resident Expert

@schmidtp  Your comments are all totally fair.

 

What PAINS me is seeing ANY customer who is getting a glitchy, problematic service.  I know that Ignite TV and Ignite Internet work well for me, and they SHOULD work well for every other Rogers customer.  I don't want to minimize or discount anything that you have said.

 

The Community is here to help anybody who is frustrated with ongoing unresolved issues.  If at some point you would like to comb through your entire Ignite installation, confirm what is and what is not working and what could be working better, we are here to help, and we will do our best to keep the process as simple and as straightforward as possible.

 

I would also strongly advise sending a Private Message to @CommunityHelps and request that they do a "health check" on your Internet service, even if it seems to be working fine.  They can check the quality of the connection to your modem, check error stats, check to see if your local node is overloaded, and check to see if any other issues are affecting your area.  They also have access to additional WiFi stats from your modem and from your Pods, and they may be able to see evidence of connectivity issues that could affect the performance of your Ignite set-top boxes.