@schmidtp I totally sympathize and hope that those issues will get resolved for you.
I had the exact opposite experience. With Digital TV, I ran into constant "unfixable" problems, a glitchy picture on all switched digital video channels, HORRIBLE set-top box software, and old, outdated, faulty hardware that got cycled from one customer to another... and the Digital TV platform itself was really showing its age and inflexibility when compared to modern IPTV platforms.
Today, my Internet service is now rock-solid, and I can make sure that my in-home network and WiFi is rock-solid as well. With that, Ignite TV works well. Could it be improved on? Sure... but for me, it's still the most reliable TV service that I have ever had.
@schmidtp Okay, but a high percentage of those hundreds of posts come from a small percentage users who have experienced installation issues. When my Ignite TV service got installed, my install tech (a contractor) was not well trained at all on how to install or troubleshoot WiFi, nor did he have much knowledge about how to hook up or test the Home Phone service. (No problem. I could take of that part.) However, he did a fantastic job with the Internet part of the install and knew exactly what he was doing when it came to provisioning the services. My installation was completed quickly and it all turned out well. Others would not have been so lucky.
@schmidtp It's also great that all the cables to and within your house got replaced... but that's only helpful if they actually needed to be replaced.
Fortunately, the XB6 gateway provides your with a wealth of statistics that will allow you to confirm whether the power levels and signal-to-noise ratio on your downstream channels are within spec. If your "CM Error Codewords" stats show zero (or close to zero) "Uncorrectable Codewords" errors across all channels, that is also great. However, those stats won't tell you whether your local node is congested or overloaded, and you will have to perform additional tests to determine whether or not you are seeing excessive latency caused by problems in your local node or your "CMTS router". If you are getting excessive latency or packet loss, those problems may not show up when the support tech tests your connection and if those problems are severe enough, they will cause problems for Ignite TV. Some users have also been reporting random Internet disconnects and again, depending on why they are occurring, may also not show up on Rogers tests or in your modem's Events log.
If your Internet connection and connection to the Rogers network really, truly are totally fine, the only other things that could cause picture freezes or audio drop-outs on Ignite TV are either a defective set-top box or problematic network connectivity within your home. Those drop-outs occur because, for whatever reason, the decoder in your set-top box ran out of data from the incoming network stream to decode and process. Even if your set-top box has a good WiFi connection, you can still run into problems if you have too many active devices and not enough Internet bandwidth OR too many active WiFi devices with poor WiFi connections that are consuming too much "air time" on your WiFi network and preventing your set-top box from accessing WiFi when it seeds to send or receive data. (The latter problem can also occur if you share WiFi channels with your neighbour and THEY have severe problems with their WiFi network and consume excessive air time on those channels.) You also need to confirm that you do not have any other sources of RF interference that could cause problems with WiFi (which could also come from nearby non-WiFi devices) and that the your set-top box is getting clean power.
If you are experiencing constant problems with Ignite TV, you either have a network-related problem that needs to be fixed or defective equipment that needs to be replaced.
@schmidtp Your comments are all totally fair.
What PAINS me is seeing ANY customer who is getting a glitchy, problematic service. I know that Ignite TV and Ignite Internet work well for me, and they SHOULD work well for every other Rogers customer. I don't want to minimize or discount anything that you have said.
The Community is here to help anybody who is frustrated with ongoing unresolved issues. If at some point you would like to comb through your entire Ignite installation, confirm what is and what is not working and what could be working better, we are here to help, and we will do our best to keep the process as simple and as straightforward as possible.
I would also strongly advise sending a Private Message to @CommunityHelps and request that they do a "health check" on your Internet service, even if it seems to be working fine. They can check the quality of the connection to your modem, check error stats, check to see if your local node is overloaded, and check to see if any other issues are affecting your area. They also have access to additional WiFi stats from your modem and from your Pods, and they may be able to see evidence of connectivity issues that could affect the performance of your Ignite set-top boxes.
Really, per say, i dont think there is anything preventing people from switching back..
Sure, a bunch of account, hardware, etc changes that all have to get reverted... having those things still available in the system to do so, etc..
And while I understand that the digital IS working still fine for people, the question comes to, HOW LONG.
A ) the companies that make these digital cable boxes.. well.. pretty much just DONT anymore. There are not many who are making them.. most have stopped.
B ) those that do, may not be compatible with the current rogers system, software, etc
C ) that leads to repair, etc on these boxes.. and if anyone is/can support them anymore.
D ) no one that is supporting, developing, etc software for it.
Its getting harder and harder to support that infrastructure.
Hence why they are trying to put people towards a newer one that is supported, and being developed.
Not saying to everyone SWITCH NOW.
Just that there will be a time when there is not much of a choice.
I think there is a good 5+ years, but I can see it starting to go the way with Analog TV.
(thats a whole other story to get into.. the stories from on here of how many were still ONLY on analog, etc)
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