@RogersDarrell What I was trying to say was that you need to improve the process for customers to find answers and get help for their questions quickly. There is an existing Subject Taxonomy which is quite poor. I try to use it when I want to filter ...
I have a problem with this button. Whenever someone clicks it, that post is accepted as THE solution and even if it's not really a solution, or an alternative one comes along, or a better one, it can no longer be accepted because someone accepted som...
I tried sending a PM to RogersCilio last night and to the general "Community Helps" contact this morning, however, when I look at (open) the PMs in my "sent" folder, the "Send to" is shown as "Ignore 57." Am I really being ignored? I have sent PMs ...
Is the Rogers survey monkey working overtime for anyone else ...every time I access the board whether log in or not the survey request pops up .I even answered it once to see if that would make it go away ....to no avail . Is it really that hard...
How to navigate with the changed layouts in the forum How I used to move around In the past, my practice has been to look at the 4 latest topics, which often stay the same for quite a while, but I then usually go to the listing of all recent activiti...
Good evening, I'm a rogers client and in addition I'm student of business administration in centennial college. I'm working on an assignment where I have to make a report about rogers. I have two questions that have being impossible to me to get in t...
Consider a single thread or category in the blogs for reporting suspected phishing, scams, and clarifying validity of surveys. I reported a phishing scam I ran into today, and when I searched using related terms, I got a return of many of threads, an...
Recently we had quite a few login issues on this forum. It was also mentioned in some individual posts, certain forum members still can't login to the forum while most can by now. Some forums dedicate a certain open to the public thread or section, w...
Not only did my sign-in change today, but something else is weird. In the TV Forum, after I replied to post and read the other new posts, going Back to the Board, those 3 topics still showed bold (unread), no matter how many times I read them.
Usually after I've seen a new message and go back to the board, the thread no longer appears bold (unless there's more new posts on the next page) Just now, after reading post 13 of "Re: Outlander new episodes on demand?" in the TV Forum it still a...
I usually navigate the forums by clicking my notifications, then the various forums I follow in the navigation panel on the right. It would be very helpful if any forums with new messages would appear in bold in the navigation panel.
Can @CommunityHelps shed some light on why the site was down for maintenance yesterday?
There is an issue with the Rogers website log in page in Chrome. The input prompt text doesn't behave appropriately and remains instead of being removed when a user clicks into the input. This causes frustration when you do not notice it and you...
Here's an idea: How about offering customers the ability to carry over a certain amount of unused data from their previous billing cycle? If the customer has prepaid (as part of their monthly commitment) for 5GB of data and only use 1GB, why not have...
Something changed in the forums overnight. My usual process is to log on to MyRogers, check my internet usage graph, then scroll down to the Community Forums link at the bottom of the page. When I tried this today, I was not signed on to the Forum...
I have a few complaints about forum navigation, as they still persist. 1. When reading messages in a thread, when you get to the bottom and there more pages, when you click Next or a new page number, often you get an error screen and have to return...
With apologies, I have no idea where to post this question, not do I actually know quite how to phrase it. In each of our profiles is attached a 'tag line' or status (e.g. mine is "I plan to stick around" or something like that. Others are "trusted...
I was just thinking about how perfect it will be for we the gamers to get an official gaming related area\forum or at least pinned topic at the top where we can post our issues,success etc so that we collab together with the techs to get things fix w...
suggest tv plans with channels from tv anyplace for rocket hub users as most can not get cable as we live in rural areas or use it for the cottage. Thanks.
What is going on with this board? The last couple of days I've seen "new" messages popping up from a year ago and earlier. Some have been recently edited by moderators, making them "new" but many are not. I'm seeing threads with new messages I hav...