Ombudsman
Does Rogers have an Office of the Ombudsman?
Forum Posts
Resolved! Unable to "Like" comments from others
Not sure if this is happening to others, but I am unable to click "like" on comments from others. I do see that a few of my own comments have been liked by others, but whenever I click "like" it fails to record the "like given". I have recently read ...
Posting system
Why isn’t this setup so the person can quickly get to what they posted and what has been replied. I really don’t care about badges or likes. I’m trying to solve a problem and work as a community.
Forum stuck on "conversation" view despite changing to linear view
It seems that registered users lack the option to view each post individually when there are associated replies. To elaborate, when someone responds to a comment, their post is slightly indented and positioned beneath the original post, adhering to a...
Carry over data
Why is Rogers not letting unused data able to carry forward from month to month? We paid for it. Every month is different with usage. 30+ year customer and getting the I don't care feeling from Rogers. I use my phone as a Wi-Fi hub at the lake to run...
Resolved! Where do I change my 2FA for the forums?
Just to be clear, I'm asking how to change my phone number for 2FA when I log into Rogers Community Forums. I can change my email address but not my mobile number. I am NOT asking about My Rogers Account /Mobile portal. Currently, there's a phone ...
Resolved! New interface for the Community.
I just signed in and and the interface has completely changed. Prettier, but less useful and difficult to navigate. What happened to the navigation panel on the right? How can I revert to the old interface? *** Edited Labels/Title ***
Flex suggestion
Just a suggestion/feedback for Rogers staff, but why not offer the American networks (ABC, CBS, Fox, NBC, and/or PBS) as flex channel options? It seems like they're one of the cheaper channels so Rogers should be happy if people decide to use a co...
Sorting Menu Doesn't Work
I’ve chosen Latest on the Drop Down Menu here and my view is a mix of messages, no order and not real rhyme or reason . Rogers. Always playing with us. Hoping we all break down and crumble from this additional massive stress in our lives. Then when o...
Resolved! Safe3adblock
I downloaded Safe3adblock and it doesn't seem to be doing anything. I have tried to uninstall it but with no luck. How can I get rid of it?
Would be nice to see a seniors discount package
Trying to help a senior parent in their late 80’s on a fixed income is very stressful. I wish more large companies would offer them a seniors package discount that helps them stay in their home on a fixed income. Please help kids trying to help the...
Feedback on Roger Internet Field Sales Offer
Hi Roger, A staff came to my house yesterday and advertised for a bundle TV + Internet 1.5G with the price of $80 including tax. I signed up then I received a totally different agreement today with a speed of only 150Mbs at the same price I called th...
Resolved! Hyperlink in Received Email
New to this and looking for help.I received an email with a Zoom link. When I viewed using my phone, the link was blue as expected. When I looked on my computer, the link was not blue and inactive. Is there some setting I need to change to keep links...
30 minute wait to speak to a specialist and yet no one available
I dont believe this, I am still waiting for a customer specialist 31 mins now. I want to dd a new service, seems like it is time to move to another service provider
failed feedback form
I got the above after filling out one of those "how was your experience here" survey forms.My experience was poor because developer "jjl" told me to come here to post my problem with the Android app Rogers Ignite WiFi Hub, and the site was down so I ...
My settings form ignores my date format
On this My settings page:https://communityforums.rogers.com/t5/user/myprofilepage/tab/user-preferences:displayI set my date format to yyyy-MM-dd but the very next line has an example Absolute date in MM-dd-yyyy format, ignoring the format I just set.
Avatar Preview is broken; no mention of Avatar update
I go to My SettingsI choose AvatarsI choose Upload an AvatarI choose BrowseI select an image from my computerI select SaveI reposition the rectangle- the Preview is replaced with a half yellow triangle and doesn't come back- resizing and repositionin...
Resolved! Free the weeknd concert
Hi! An email from rogers@e.rogers.com gave me free tix to the Weeknd concert thru Ticketmasters. Is this legit? Apparently sent out to loyal customers.
Something Cookie related is causing failed logins
Not really sure where to put this since there doesn't appear to be a website problem area..... Using Firefox (latest version) and there's something going on with the cookies. I'm initially able to log in (using saved credentials) but over time (lik...
Can't Log In since Tuesday
I don't know what happened, but I last posted on Tuesday and couldn't sign in anymore since then. I tried my Firefox, also private window, Chrome and Incognito, nothing worked. When I tried signing in, it no longer liked my email address as "username...