Huawei OS updates

[revhappy]

Hi everyone,

Figured I'd start a thread for the Huawei line of phones at Roger's. This should serve as a great registry for current and upcoming developments.

1st on the docket list for the P20: July 9th security update; June version. I have yet to see this update appear on my phone. This holds true even using the computer firmware software update.

It's currently July 14th and the OS upgrade table has morphed from "June security updates" to "Bug fixes + June security updates"

Can anyone comment on the changelog? I won't inquire about the delay because the most recent update to the chart says it all, I.e "big fixes"

The next anticipated feature I hope will deploy is WiFi calling. VoLTE on the P20 has been phenomenal to date!

***Edited Labels***

[stacher]

I am in the same boat. Still showing 8.1 as the latest official version on phone and via HiSuite. If I could have someone reach out to me I would appreciate it. Purchased at a Rogers Location

[VMS-Guru]

I've PM'd @CommunityHelps and will post back here when I hear back from them. I've supplied my IMEI to help them dig into the problem so hopefully I'll get some feedback soon.

Thanks,

[stacher]

Thanks @VMS-Guru. Hopefully they figure this out shortly.

[Condotta1]

Thanks @VMS-Guru!!

[leadsuxx]

I am also dealing with the same issue as the rest of you.

I have tried both OTA and hisuite options and neither have worked for me.

My phone is from a Roger's store so what can Roger's do to help me with this situation?

[VMS-Guru]

I've received a reply back from @CommunityHelps and should have a more definitive answer tomorrow. I will post an update when I get one.

Fingers crossed. 

[Condotta1]

That would be great, thanks!

[craigwmiller]

Thanks @VMS-Guru !

[p20prouser]

i just got pie update OTA this morning and got it installed as well.  it was 4GB file.

[Dave80]

Thanks. I just checked and I didn't get it. I'm in Ontario. GTA.

[stacher]

I had checked this morning and nothing for me on the P20 Pro. Still same with HiSuite as well.

[leadsuxx]

Still nothing here.

[Condotta1]

@p20prouser Thanks, at least we know they are working on it but, i just tried OTA & hisuite and no luck with either. Not sure if service location has anything to do with it but, i'm in the Niagara Area. 

I sent my info to Rodgers last night so i'll continue to wait patiently. 

[RogersDarrell]

Hey Community!

Thanks to all those who reached out to use and provided some helpful info.

I've been able to confirm that sometime on January 11th Huawei experienced an issue with their FOTA servers, thus stalling the update rollout. Unfortunately, we were only notified late yesterday; January 15th.

I have been able to confirm that Huawei has resolved their server issue and begun a staggered rollout starting today January 16th to 21st for both the P20 and P20 Pro.

Thank you all for your patience and communication with the Community!

RogersDarrell

[stacher]

Thanks for the update.

[jlkjlk]

that's good to know. i have also been patiently waiting for the update.  Hopefully we will get it in the next several days.

For those who got the update, how's the gesture experience? My concern is the home button gets in the way of the swipe up gesture. 

[stacher]

Just curious if anyone seen the update pushed to their devices yet?

[Condotta1]

No. I've been trying a few times a day, OTA and Hisuite. I'm heading to the U.S tomorrow for two nights. Maybe I'll get it through AT&T like my wife did. Lol

[Trendhoor]

Still no update here via Hisuite or OTA.

[stacher]

Thanks. I am going to be patient for the time being and keep trying

[VMS-Guru]

I'm still waiting patiently too. Both the phone update and the HiSuite update tell me I'm still running the current version at 8.1.

Fingers crossed.